Hi Lynne, we are truly sorry to hear that making the switch to an HE top-load washer after more than three decades with front-load machines has been such a frustrating experience. We understand how disappointing it is to find detergent residue on dark clothing and to feel that some items are not getting enough water, especially when water conservation is important with your private water system. HE top-load washers are designed to use less water by moving clothes through the water stream rather than completely filling the drum. To help with the white residue, we recommend using just 1 to 2 tablespoons of liquid HE detergent per load, as excess detergent can leave buildup on dark fabrics. Running an empty TubClean cycle with a washing machine cleaner tablet can also help remove any detergent buildup inside the drum. For larger loads, the Deep Wash cycle can provide additional water and help with garment movement. We hope these suggestions help improve your experience with your washer. If you need further guidance, please reach out to us through https://www.lg.com/ca_en/support/contact-us/ and reference CNN260810989403 so we can further assist you.

Hello there, Cesca! Thanks for the lovely review. Great hearing your new washer is giving you brighter loads and softer fabrics right from the start. If you ever need anything down the road, @LGUSSupport is always here to help. #LifesGood ❤️ ‑Rich

Hello, John! Thanks for sharing your experience with us about the LG Washer (WT6105CM). We appreciate your feedback on the washer’s design and water level control, and we want to help you get the most reliable use out of your unit. This model is built with auto water‑level sensing, which adjusts the amount of water based on the size and weight of the laundry. While it may feel like there’s less control compared to traditional manual settings, the system is designed to optimize water usage and cleaning performance.<br /><br />If you prefer more flexibility, some factors to consider include:<br /><br />• Cycle selection (Certain cycles use higher water levels for bulky loads.) <br />• Load size detection (Ensuring clothes are evenly distributed helps the sensor measure water more accurately.) You may access this link related to your concern and go to Page 27 for more: https://www.lg.com/us/support/product/lg-WT6105CM.ABMETUS?srsltid&#61;AfmBOoow0XzyU5U0hPt2tg3nppq1h_a2DQDhMR5a9pyVmIK98Ylt1knF. You can explore the full feature list and support details here:<br />https://www.samsclub.com/ip/lg-4-1-cu-ft-top-load-washer-agitator/13854916218.<br /><br />You’re also welcome to email us at lgdigitalcare&#64;lg.sprinklrsupport.com for additional guidance, we’re here to ensure you enjoy the best possible experience with your washer.<br />— Avril

Thank you for sharing your experience, Khan. We understand how important it is for your WT6105CX washer to deliver the cleaning performance you expect, especially when dealing with stubborn stains. We want your washer to deliver the best results possible, and we are eager to help you resolve this concern. As a first step, make sure you are using the proper amount of High-Efficiency (HE) detergent, as using too much can create excess suds and affect rinsing. For tougher stains, we recommend trying the Heavy Duty or Deep Wash cycle, when available, and loading clothes loosely so they have enough room to move freely during the wash. If you are still experiencing the same concern, we would be happy to review this with you and provide further guidance. Please contact our LG CareQ team through our support page: https://www.lg.com/ca_en/support/contact-us/, and reference CNN260807958716 so we can better assist you. Thank you for bringing this to our attention.

Hi, thank you for taking the time to share your feedback. We're sorry to hear the spin speed options on your WT6105CW haven't met your expectations and that your clothes are coming out more creased than you'd like. Depending on the selected cycle, the available spin speeds may vary to optimize washing performance and fabric care. For items that wrinkle more easily, selecting a cycle such as Delicates or Permanent Press, where available, may help reduce creasing. We'd also be happy to review your concerns and provide additional guidance. Please contact our support team through https://www.lg.com/ca_en/support/contact-us/ and reference CNN260731833951 so we can assist you further.

We are sorry to hear the water levels and agitation aren't meeting your expectations. To improve performance on the Normal cycle, we recommend using High Efficiency (HE) detergent and ensuring the Deep Fill option is selected for larger loads. We would like to help you find a solution or discuss your options; please reach us at 1-888-542-2623 (Mon–Sun, 8 a.m.–9 p.m. ET) so we can assist you further.

Hi there, Kimberly! Thanks for sharing your note. Always great hearing your new washer is delivering the quiet cycles, smooth spin and family‑friendly capacity you were hoping for, and we’re glad your delivery team made the setup just as easy. For anything you may need down the road, @LGUSSupport is here to help. #LifesGood ❤️ ‑Rich

Hi, Dave. Thank you for sharing your review regarding your LG Washer (WT6105CW) model. We understand that taking a day off for an appliance delivery is a big commitment, and a significant delay without notification disrupts your schedule. We are fully committed to helping you find a smooth and reliable path to resolution regarding your delivery status. Because deliveries and installations are coordinated through regional logistics networks and local delivery hubs, we recommend taking these immediate actions to trace your unit: (1) Check the Tracking Portal: Use the delivery confirmation link from your initial text or email receipt to view the real-time GPS location or updated status notes from the driver. (2) Verify Retailer Routing: Since scheduling windows are typically managed directly by the point-of-purchase dealer or their contracted freight carrier, contacting Sam&#39;s Club customer service at 888-746-7726 can provide immediate routing updates. To ensure your washing machine arrives safely and to address your delivery concerns, please email us at lgdigitalcare&#64;lg.sprinklrsupport.com with your order and purchase details for further assistance. ^Juvy

Hello. We appreciate you sharing your experience and feedback regarding your LG Top Load Washing Machine, model WT6105CM. We always aim for our laundry appliances to deliver exceptional cleaning results, fabric care, and advanced efficiency for your peace of mind. To help improve washing performance and manage stain removal effectively, we recommend using the Bright Whites or Heavy Duty cycle paired with a warm or hot water selection, ensuring you use a high-efficiency (HE) detergent at the proper dosage, and loading items loosely around the drum rather than packing them down. Since high-efficiency machines are designed to automatically drain water during prolonged pauses for indoor safety, we suggest utilizing specialized cycles or cycle modifiers to optimize wash duration rather than manually pausing the unit. For a comprehensive walkthrough on enhancing cleaning results, please check our guide here: https://www.lg.com/us/support/help-library/lg-washer-clothing-not-clean-properly--1337626293790 and to learn more about selecting the best cycle options for your fabrics, you can visit this resource: https://www.lg.com/us/support/help-library/lg-top-load-washer-cycles-and-options--1436976925348TWW. We want to help ensure your laundry setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James