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Customer reviews for SAMSUNG 65" Class DU7200 Series 4K Smart TV for
SAMSUNG 65" Class DU7200 Series 4K Smart TV
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4.3 out of 5 stars
stars
1,279 ratings1,091 reviews
  1. 5 stars64% (819)
  2. 4 stars18% (231)
  3. 3 stars8% (102)
  4. 2 stars5% (61)
  5. 1 star5% (66)

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Showing 531-540 of 1,091 reviews
Apr 19, 2025
Reviewer name: N o n e
1 out of 5 stars
1 out of 5 stars review

Bad features.

I bought this TV a few months ago with good intentions that I had bought a good TV. While watching the movie it went back to the guide on its own. Samsung and the cable company tried to fix it but no l u c k. I would not buy another Samsung product.

Review from Samsung US
Helpful?3BX78DZ2P7VO13854766773
reply from Samsung Advisor

Hi N o n e, Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: • LiveChat • Manuals, Software, & Warranty Info ~Samsung Advisor

Mar 5, 2025
Reviewer name: Debs
4 out of 5 stars
4 out of 5 stars review

Great features

I'm very happy with my new TV. My only disappointment was that I did not have voice recognition. Alexa and I had to buy a different remote enable to have voice recognition as long as the TV last long it was a great deal. It does have great features

Review from Samsung US
Helpful?3BX78DZ2P7VO13854766773
Mar 5, 2025
Reviewer name: Frank
4 out of 5 stars
4 out of 5 stars review

The remote control needs to be improved.

TV is great. Everything is fine except for the remote control. It is too simple and needs time to figure out how to use it sometimes. Maybe I am not that smart anymore.

Review from Samsung US
Helpful?3BX78DZ2P7VO13854766773
Feb 6, 2025
Reviewer name: Kathy
5 out of 5 stars
5 out of 5 stars review

Great Smart TV

My first Smart TV, to boot “Samsung”. I am a Samsung customer for many years. I am enjoying the TV, soooo much content to watch, thanks Samsung! Kathy

Review from Samsung US
Helpful?3BX78DZ2P7VO13854766773
Feb 2, 2025
Reviewer name: Gail
3 out of 5 stars
3 out of 5 stars review

Voice / sound

The voice / sound goes out? I turn the tv power off, wait awhile then turn back on. Sometimes im lucky to get voices back. Then there are times i might have to go through this six times (if im patient) just to watch all of show.

Helpful?3BX78DZ2P7VO13854766773
reply from Samsung

Hi Gail,I apologize for the inconvenience you have had with the inconsistent sound volume. Please try adjusting the following Settings to improve your experience. The Auto Volume function automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume = On.You may also want to perform a Sound Test under Support > Self Diagnosis > Start Sound Test.If the issue persists, please reach out to us so that we can provide further troubleshooting. Just call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.~ Samsung Advisor

Feb 9, 2025
Reviewer name: Noelstradamus
5 out of 5 stars
5 out of 5 stars review

Crisp and Clear

One of the best TV purchases I've ever made. I don't have a lot of spare time to sit and watch TV, but when I do I am very pleased with my 85" Crystal UHD TV

Review from Samsung US
Helpful?3BX78DZ2P7VO13854766773
Apr 19, 2025
Reviewer name: Did not work
2 out of 5 stars
2 out of 5 stars review

Does not receive signal

The antenna to receive the WiFi is horrible Even though WiFi signal is great. Did not work right. Kept loosing signal. Needed to add a fire stick which has a better receiving capability than the tv.

Review from Samsung US
Helpful?3BX78DZ2P7VO13854766773
reply from Samsung Advisor

Hi Did not work, We appreciate your feedback on the Samsung DU7200 TV. I'm sorry to hear you are experiencing issues with your Wi-Fi disconnecting from the TV. First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update. I recommend enabling auto-updates to ensure you do not miss any Firmware Updates. Go to Settings> Support> Software Update> then select Auto Update. Next, let's try running a cold boot on your TV. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds. I hope these tips help resolve your concerns. If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

Mar 5, 2025
Reviewer name: Happyshopper
5 out of 5 stars
5 out of 5 stars review

Happy so far.

It’s been 10 years since I bought a new tv and boy, things have changed! This is a smart tv that comes on instantly and has a very sharp picture. So far I am very pleased with my purchase.

Review from Samsung US
Helpful?3BX78DZ2P7VO13854766773
Feb 5, 2025
Reviewer name: Kdub
3 out of 5 stars
3 out of 5 stars review

It is ok

It is ok changed from LG in main room. Thought apps you would be able to add more apps. Also thought it would be easier to cast to tv from devices. Not that easy Mx.

Review from Samsung US
Helpful?3BX78DZ2P7VO13854766773
reply from Samsung Advisor

Hi, Thank you for your review. Please know your TV has a built-in app store with hundreds of apps available to choose from. If you need more help, we have step by step guides available to assist you: https://www.samsung.com/us/support/answer/ANS00062199/ You can also call us with any questions. You can contact us for further help at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~Samsung Advisor

Feb 5, 2025
Reviewer name: hate to complain
3 out of 5 stars
3 out of 5 stars review

good picture

I bought tis set appx. 4mo's ago and overall have been happy with it. The only problem has been the sound keeps vascillating up and down. You have to keep the remote in hand and constantly increase or decrease the volume.

Review from Samsung US
Helpful?3BX78DZ2P7VO13854766773
reply from Samsung Advisor

Hi, I apologize for the inconvenience you have had with the inconsistent sound volume. Please try adjusting the following Settings to improve your experience. The Auto Volume function automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume = On. You may also want to perform a Sound Test under Support > Self Diagnosis > Start Sound Test. If the issue persists, please reach out to us so that we can provide further troubleshooting. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor