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Customer reviews for SAMSUNG 65" Class DU7200 Series 4K Smart TV for
SAMSUNG 65" Class DU7200 Series 4K Smart TV
4.3 out of 5 stars
stars1,279 ratings1,091 reviews
  1. 5 stars64% (819)
  2. 4 stars18% (231)
  3. 3 stars8% (102)
  4. 2 stars5% (61)
  5. 1 star5% (66)

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Showing 461-470 of 1,091 reviews
Apr 19, 2025
BEHONEST2
3 out of 5 stars review

getting harder to understand.

Picture is fine. that's all. Remote control is a toy that does not agree with any cable provider. Useless, worthless. Volume is to be 40 and higher to be heard. Don't know how to adjust.

Review from Samsung US
Helpful?3BX78DZ2P7VO13854766773
reply from Samsung Advisor

Hi BEHONEST2, Thank you for sharing your experience with low volume. There are several volume features you can adjust, which may improve your audio experience. 1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume. 2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound. 3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode. Also, some sources have their own volume control, which might need to be set higher. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again. If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

Jul 31, 2024
Trapdrop
5 out of 5 stars review

Great TV 📺

[This review was collected as part of a promotion.] Great TV really like using the Dex feature to get important matters handled they just are right for a phone screen!

Review from Samsung US
Helpful?3BX78DZ2P7VO13854766773
Feb 20, 2025
Chuck H
5 out of 5 stars review

Samsung TVs can't be beat for the price.

I will never buy a TV that isn't a SAMSUNG. I've owned several TVs over the years and none have come close to the service that Samsung brands have offered. I've never been disappointed with any of their applicances.

Review from Samsung US
Helpful?3BX78DZ2P7VO13854766773
May 20, 2025
Cat28
4 out of 5 stars review

Sound and the color was so clear very impressed

I was so excited about this tv but after about a month or so ago, the screen keeps turning dark, then returns normal and keeps doing this all day/night

Review from Samsung US
Helpful?3BX78DZ2P7VO13854766773
Feb 2, 2025
Gail
3 out of 5 stars review

Voice / sound

The voice / sound goes out? I turn the tv power off, wait awhile then turn back on. Sometimes im lucky to get voices back. Then there are times i might have to go through this six times (if im patient) just to watch all of show.

Helpful?3BX78DZ2P7VO13854766773
reply from Samsung

Hi Gail,I apologize for the inconvenience you have had with the inconsistent sound volume. Please try adjusting the following Settings to improve your experience. The Auto Volume function automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume = On.You may also want to perform a Sound Test under Support > Self Diagnosis > Start Sound Test.If the issue persists, please reach out to us so that we can provide further troubleshooting. Just call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.~ Samsung Advisor

Apr 19, 2025
rjm3001
5 out of 5 stars review

Excellent Product

Extremely pleased with this purchase. The picture is very clear and the sound is great. I especially like how easy it is to move between Apps, it makes life so easy!

Review from Samsung US
Helpful?3BX78DZ2P7VO13854766773
Apr 14, 2024
MargHun
5 out of 5 stars review

This TV is a great value

[This review was collected as part of a promotion.] The TV is great and the pictures are awesome. Definitely not the same thing as a normal HD flat screen TV

Review from Samsung US
Helpful?3BX78DZ2P7VO13854766773
Feb 20, 2025
PKDNPT
2 out of 5 stars review

Waste of money

I tried this television for a few months now. The picture is absolutely horrible unless the room is totally dark. If the sun is shining in you can see nothing.

Review from Samsung US
Helpful?3BX78DZ2P7VO13854766773
reply from Samsung Advisor

Hi PKDNPT, It’s unfortunate to hear you’re not fully satisfied with the brightness of your DU7200 TV’s picture. Please know that we are here to help you. First, let’s ensure you are running the latest Firmware Update. Go to Settings> Support> Software Update. Next, If the colors on your TV are correct but just a little too dark or bright, you can try adjusting Picture Modes, Contrast, Brightness, or Sharpness settings. For darker scenes, I recommend Dynamic Picture Mode, which makes pictures brighter and clearer in bright viewing environments. Go to Settings > All Settings> Picture > Picture Mode > Dynamic. Or you can manually adjust the Brightness by pressing the HOME button on your remote, then navigating to Settings > All Settings> Picture > Expert Settings. You may also want to disable Power Saving Mode, which automatically adjusts the brightness to reduce the TV’s power consumption. Go to Settings > All Settings> General > Eco Solution> Power Saving Mode. I hope this helps to improve your picture. Should you need further assistance, please contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: 1) LiveChat 2) Manuals, Software, & Warranty Info ~ Samsung Advisor

Oct 27, 2024
DAAZZZ
4 out of 5 stars review

this product has advanced features

[This review was collected as part of a promotion.] This is the first smart television Ive purchased. I still am learning how to use all of the features this televison offers. I watch my prime tv as well as xfinity stream

Review from Samsung US
Helpful?3BX78DZ2P7VO13854766773
Dec 28, 2024
Lilgust5
5 out of 5 stars review

Great features

[This review was collected as part of a promotion.] I really like how easy it is to pair to phones and internet. My mom had alzheimer's and has bad eyes and she loves this TV . Picture is crystal clear and sound is good as well. Great TV!

Review from Samsung US
Helpful?3BX78DZ2P7VO13854766773