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Customer reviews for SAMSUNG 65" Class DU7200 Series 4K Smart TV for
SAMSUNG 65" Class DU7200 Series 4K Smart TV
4.3 out of 5 stars
stars
1,279 ratings1,091 reviews
  1. 5 stars64% (819)
  2. 4 stars18% (231)
  3. 3 stars8% (102)
  4. 2 stars5% (61)
  5. 1 star5% (66)

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Showing 341-350 of 1,091 reviews
Jun 5, 2025
Judy
3 out of 5 stars
3 out of 5 stars review

Good picture

Terrible remote. I.have to look up what anything on there is and sometimes that works sometimes not. I’m 81 years old and there isn’t much on there that I can figure out on my own. Why can’t the remote tell you what it does. Never had any problem with my previous. I guess this is for very savy people. Even this review is hard to use—like I can’t get back to the top of this block that I’m typing in

Review from Samsung US
Helpful?3BX78DZ2P7VO13854766773
reply from Samsung Advisor

Hi Judy, We appreciate your review of the DU7200 TV. To learn how to use your Samsung remote and understand the settings on your TV, please use your remote to access the remote guide. Go to Home> (left directional button) Settings> Support> Remote Control Guide. If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~Samsung Advisor

Jun 5, 2025
Mslojo
4 out of 5 stars
4 out of 5 stars review

TV with clear picture

My husband purchased this TV a couple of months ago. So far so good. The picture is extremely clear. My daughter said that the clearness makes it looks as if you are in the scene. The remote is a little different though. When I use the remote to try to adjust the volume, I accidentally end up turning to a Samsung channel or something else. That's not a deal breaker for me. So far I am happy with the purchase.

Review from Samsung US
Helpful?3BX78DZ2P7VO13854766773
Mar 6, 2025
NeeNee
3 out of 5 stars
3 out of 5 stars review

Just ok bcuz of remote controls.

So far so good except for the remote controls. They are the the worst I’ve ever encountered. I can’t ‘feel’ the points of contacts - can’tvsense if I’ve successfully pushed the button or not. Bought all three tv’s the same day - had O known how awful the remotes are I’d think twice.

Review from Samsung US
Helpful?3BX78DZ2P7VO13854766773
reply from Samsung Advisor

Hi NeeNee, We appreciate your feedback on the Samsung TV remote controls. Please know your feedback will be shared with our internal teams. If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: 1) LiveChat 2) Manuals, Software, & Warranty Info ~ Samsung Advisor

May 8, 2025
Simple Simón
3 out of 5 stars
3 out of 5 stars review

Picture is good, but remote is a mystery

So far, the tv is great, but the remote is a mystery. It says speak into it for quick program access, but I can’t find the microphone. The sleep timer is a function I like to use, but so far I can’t locate it and the manual does little to help me understand the remote’s capabilities. I think I will have to invest more time than desired to figure out how to use this tv.

Review from Samsung US
Helpful?3BX78DZ2P7VO13854766773
reply from Samsung Brand Ambassador

Simple Simón: We appreciate your review of the DU7200 TV. To learn how to use your Samsung remote and understand the settings on your TV, please use your remote to access the remote guide. Go to Home> (left directional button) Settings> Support> Remote Control Guide. If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. - Samsung Ambassador

Mar 6, 2025
hammtwo
4 out of 5 stars
4 out of 5 stars review

the tv seems to be ok, but the remote sucks

it has a good picture, I am not real happy with the remote, the sound and channel buttons are difficult to use, they do not work as I would like them to, changing the channel is a pain in the butt, and ajusting the sound is something to be desired

Review from Samsung US
Helpful?3BX78DZ2P7VO13854766773
Apr 6, 2025
Deep pockets
4 out of 5 stars
4 out of 5 stars review

Samsung Plus is great limited connectivity

6th Samsung purchased in the last 3 years, love Samsung Plus TV and the many selections Not happy with the limited choices to connect sound bars; didnt realize that is where the saving was, with bluetooth being only viable option limits integration

Review from Samsung US
Helpful?3BX78DZ2P7VO13854766773
Mar 6, 2025
Tjor
1 out of 5 stars
1 out of 5 stars review

Don’t buy it

This TV is not user-friendly. The remote completely sucks and you can’t cast you’re stuck with AirPlay and then it freezes cuts out. The picture quality was better on my 10 year old Vizio. Totally regret buying it!

Review from Samsung US
Helpful?3BX78DZ2P7VO13854766773
reply from Samsung Advisor

Hi Tjor, Please know the DU7200 TV can Screen Mirror from your compatible mobile device. To better explain the process, please use our guide which explains how to screen mirror or cast from your devices to your TV: https://www.samsung.com/us/support/answer/ANS10001896/ If you need more help, please do not hesitate to reach out to us. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: 1) LiveChat 2) Manuals, Software, & Warranty Info ~ Samsung Advisor

Mar 5, 2025
Anthony
1 out of 5 stars
1 out of 5 stars review

Bad experience

No quality control. Pretty bad. Tried to hook up my Sonos sound bar for a month on a brand new 85 inch Samsung TV. Come to find out the motherboard to the TV was bad. What happened to your QC?????

Review from Samsung US
Helpful?3BX78DZ2P7VO13854766773
reply from Samsung Advisor

Hi Anthony, Please know that we back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. To schedule a warranty appointment, please contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

Feb 9, 2025
Noelstradamus
5 out of 5 stars
5 out of 5 stars review

Crisp and Clear

One of the best TV purchases I've ever made. I don't have a lot of spare time to sit and watch TV, but when I do I am very pleased with my 85" Crystal UHD TV

Review from Samsung US
Helpful?3BX78DZ2P7VO13854766773
Dec 4, 2024
LivingRoomTV
5 out of 5 stars
5 out of 5 stars review

Greatest TV

[This review was collected as part of a promotion.] An amazing TV for all kinds of visual entertainment. Gaming, sports, and movies Excellent purchase, I just wished I had bought 2 lol

Review from Samsung US
Helpful?3BX78DZ2P7VO13854766773