Have the model for 8 months and couldn’t be happier. Samsung is now the only tv we buy. Nothing else beats the quality and reliability that Samsung delivers every time. Learned this from production company I work for. We had sixty in stock for clients and conventions. Never a problem. That’s hard to say in Today’s world!

TV is great! Remote is not--volume control does not work--I cannot make it louder or quieter. Two options: mute or where the volume is. Had to download a remote on my phone. I don't like having to pay extra for the remote and want to know why the remote itself will not adjust volume? Not good. Not necessarily sure I would purchase again.

The TV is great, but I really dislike the remote. It's so thin and light it ends up falling off soft surfaces like the bed and couch. It doesn't have many buttons so you have to toggle through a lot to get somewhere. Our other two Samsung tvs have the same remotes now this one is totally different.

I bought the Samsung 65" Class Crystal UHD DU7200D as a Christmas gift for my 80-year-old mom, and overall, we’re really happy with the purchase. The picture quality is stunning—bright, crisp, and vibrant—and the sound is clear, which is a big plus for her since she doesn’t like using external speakers. It’s a big upgrade from her older Samsung, and she loves watching her shows on the larger screen. However, I had to take off two stars because she's having a hard time learning to use the remote control. The newer remotes are sleek and minimal, but for seniors, the lack of labeled buttons and the different navigation style is a real challenge. She misses her old Samsung remote, which had more direct channel buttons and was easier for her to understand. I’m wondering if Samsung offers any alternative remote options that are more senior-friendly, or if there’s a way to program an older-style remote to work with this TV? It would make a huge difference in her experience, as she currently relies on me or someone else to switch channels for her. If you're buying this TV for a senior or someone who isn't tech-savvy, keep in mind that the remote might take some getting used to—or you may need to look for a compatible universal remote that’s easier to use.

Purchased several months ago. Good TV and color. However it very slow at loading, frames sticks at times, and annoying pop up about privacy and updates.

It's really hard to download apps. Remote control needs more features. "Fast forward" would nice. Called for support twice. I'm batting .500 TV itself is pretty good. Could REALLY use some documentation, tho.

Bought this TV 3 months ago to replace an older Samsung. This Tv has so many functions I don't know where to start. Great value for the money. And I was able to use the old mounting bracket for an easy install.

The picture quality is great. Only problem is the remote, Its to small and hard to use with my arthritic hands, Is there an option for a larger easy to handle remote?

This Samsung Crystal UHD 4k TV is exactly what I needed when my old 59 in TV blew out. The picture is amazing and the it walks you through the setup function. Not to mention priced just right.

TV is pretty good everything on it is really clear and it has a very good picture but the remote doesn't work very good at all you have to hold it at just the right spot so it will work