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Customer reviews for SAMSUNG 65" Class DU7200 Series 4K Smart TV for
SAMSUNG 65" Class DU7200 Series 4K Smart TV
4.3 out of 5 stars
stars
1,279 ratings1,091 reviews
  1. 5 stars64% (819)
  2. 4 stars18% (231)
  3. 3 stars8% (102)
  4. 2 stars5% (61)
  5. 1 star5% (66)

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Showing 331-340 of 1,091 reviews
Apr 21, 2025
darling diana
5 out of 5 stars
5 out of 5 stars review

A must buy, picture clarity at a great price!

The enhanced color in the picture of skin tones and backgrounds are fantastic! I upgraded from a smaller Samsung 2 weeks ago and honestly I don't know why I hadn't done it sooner. So proud of it, I've had family and friends over several times to watch tv!! 65" may not be the biggest but total satisfaction.

Review from Samsung US
Helpful?3BX78DZ2P7VO13854766773
Mar 11, 2025
TVPRO
2 out of 5 stars
2 out of 5 stars review

Not Happy With New Smart TV

Very disappointed in the performance of this TV. Same refresh rate as the 55' TCL I replaced with this TV, yet it constantly gets blurry before ultimately displaying a clear picture. The remote is terrible, ridiculously small and impossible to read in a darkened room when changing programming. Is there an alternative remote? The home screen is a mess, with so much junk I would never use and again, the layout is too small for a TV this size. I have a ROKU stick plugged into my 45' Samsung plasma in a bedroom that I have had since 2013 and it performs flawlessly. The new set audio is fine with the TCL soundbar, and excellent with the Avantree blue tooth headphones, but the overall performance of the new Samsung is lacking, despite a super high speed internet connection.. I am a television professional and am at a loss at what to do with this new set. Suggestions helpful, as right now I want to return it and try something that performs as advertised.

Review from Samsung US
Helpful?3BX78DZ2P7VO13854766773
reply from Samsung Specialist

TVPRO, Thank you for sharing your thoughts on the picture quality of your DU7200D TV. To ensure you’ve got the latest image updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to: Home > Menu > Settings > Support > Software Update. If the picture you’re seeing is still not to your liking after updating firmware, you may want to adjust the picture clarity settings by going to: Menu > Settings > All Settings > Picture > Expert Settings > Picture Clarity Settings - Off: Picture Clarity Settings will always be off - Auto: Picture Clarity Settings will automatically activate and deactivate based on the type of program being watched - Custom: Allows custom adjustments and settings to be used. By selecting the Custom option, you can access these advanced settings for Judder Reduction, LED Clear Motion, and Noise Reduction. To assist in learning the various functions, please know you can download your TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under Support > Manuals & Software > TVs & Home Theater. You can search for and select the DU7200D TV to download the guides you would like. The e-Manual and Remote Guide are both also embedded into your TV itself under Menu > Settings > Support > Open e-Manual. If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Specialist

Apr 16, 2025
Old Raven
3 out of 5 stars
3 out of 5 stars review

ROKU is awful but better than the Samsung remote

The picture is good but could be a lot better. I will try changing the picture mode to dynamic to see if that helps. The really bad thing about this tv isn't the tv at all, it is the absolutely ghastly remote and user interface. It is extremely easy to hit the wrong button due to the tiny size of the controls and it is impossible to get rid of all the junk apps that you don't use and don't want to see. I finally gave up and bought a ROKU to use as an interface. I have always thought that ROKU's user interface was terrible but it is still much better than the moronic Samsung remote experience. I took the batteries out of the Samsung remote and tossed into a junk box and only use the tv through the ROKU.

Helpful?3BX78DZ2P7VO13854766773
reply from Samsung

Hi Old Raven,It’s unfortunate to hear you’re not fully satisfied with your DU7200 TV’s image quality. Below are a few settings that I recommend adjusting: Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:1) Standard: Default mode suitable for general viewing environments. 2) Natural: Reduces eye strain for a comfortable viewing experience. 3) Movie: Most suitable for watching TV or movies in a dark room. 4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching. You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image.If you need more help, Samsung is here for you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.~ Samsung Advisor

Mar 7, 2025
Ducati
1 out of 5 stars
1 out of 5 stars review

Very disappointed !! We have always bought Samsun

We bought this item 1/28/25 (received it 1/31/25) . As of today 3/6/25 it stopped working this afternoon!! We unplugged - waited awhile - then plugged in again, still did not work ! The screen was dimly lit (very dark blue, hard to notice in the daylight} We then notice the red led light on the bottom right side tv was not on, this is why the remote control does not work. We Tried pressing the button by the led with no results. disappointed

Review from Samsung US
Helpful?3BX78DZ2P7VO13854766773
reply from Samsung Advisor

Hi Ducati, Please give us a chance to make this right by calling us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: 1) LiveChat 2) Manuals, Software, & Warranty Info ~ Samsung Advisor

Oct 14, 2024
AB2024Willowgrv
5 out of 5 stars
5 out of 5 stars review

Great Samsung TV

[This review was collected as part of a promotion.] My family has not purchased a TV in many years. Our old TV that were replacing was one of the first LED Samsung and has been excellent since we purchased it. So certainly I wanted to take a look at the newer Samsung and what they had to offer. And comparing to other brands, the Samsung that we chose offered just as good or if not better quality enhancements for TV viewing and pleasure. We purchased a new house and certainly had space for a nice 65 inch TV. We’ve had the TV for about a month and I’m extremely pleased. The overall picture quality is excellent and the sound quality is a lot better than I expected. The ease of use and instructions was very helpful and setting up this TV. I do like the Wi-Fi smart TV enhancement. You don’t have to see wires to actually watch TV. This has been a good purchase for our family and the T.V. has been exceptional

Review from Samsung US
Helpful?3BX78DZ2P7VO13854766773
Jan 2, 2025
OneCreativeWoman
4 out of 5 stars
4 out of 5 stars review

Awesome picture quality, features, and apps

[This review was collected as part of a promotion.] I'm still learning all the features on the TV. I'm a movie buff and love the movie experience in my own home. I stubbled upon some free videos including some related to health and fitness--perfect for new year's resolutions/goals. The TV set-up process was effortless considering the last Samsung tv that i had. I gave it 4 stars instead of 5 because the surround sound is as robust as my previous Samsung tv. I have to really turn up the volume to 30+ for that movie experience. Also, the instructions for connecting an external receiver (with surround sound) are not clear. I will do some more research to figure it out because this TV is still a keeper. This model also has more storage than my previous TV which is another plus so I'm able to add more apps.

Review from Samsung US
Helpful?3BX78DZ2P7VO13854766773
Feb 21, 2025
not happy 1
4 out of 5 stars
4 out of 5 stars review

great features, but disappointed, no optic outlet

this tv was a gift from out kids for Christmas. what a wonderful and unexpended surprise!! putting the tv together to hang on the wall was easy but took a couple of people to help lift it on the wall stand. when we went to hook up my husbands sound box for his hearing aids, we were very surprised to find that there was no optic outlet on the back to do this, and so he is unable to use his remote to control the volume for his hearing aids!! we wish we would of looked at the back for that feature first, so that maybe we would of taken this model back and got a different one with that feature. he misses it.

Review from Samsung US
Helpful?3BX78DZ2P7VO13854766773
Nov 19, 2024
88Scott
2 out of 5 stars
2 out of 5 stars review

Nice TV. But has issues.

[This review was collected as part of a promotion.] TV is so-so. Got Samsung sound Bar also. So audio if fine. But Blue tooth system sucks. I have a very close to a top of the line router. That is only about 15 feet away from TV. And the Samsung free TV channels always lock up or freezes. VERY poor Blue tooth setup on this TV. Not impressed at all. Our older LG "non smart TV" was better.

Review from Samsung US
Helpful?3BX78DZ2P7VO13854766773
reply from Samsung Advisor

Hi 88Scott, Thank you for reaching out and sharing the connection issues you are experiencing with your DU7200 TV. Please try the below troubleshooting steps to resolve these issues: First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update. I recommend enabling auto-updates to ensure you do not miss any Firmware Updates. Go to Settings> Support> Software Update> then select Auto Update. Next, let's try running a cold boot on your TV. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds. You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care. If you continue to have issues, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: 1) LiveChat 2) Manuals, Software, & Warranty Info ~ Samsung Advisor

Oct 14, 2024
KT2024
4 out of 5 stars
4 out of 5 stars review

Love the clarity

[This review was collected as part of a promotion.] Disappointed that the connection to the internet is so erratic. My WiFi is strong and near the tv. Also, other devices are connected. But the tv frequently loses connection even though it says it is connected to the internet.

Review from Samsung US
Helpful?3BX78DZ2P7VO13854766773
Mar 4, 2025
Fred
1 out of 5 stars
1 out of 5 stars review

Bad Quality

I bought it Over a year ago. Returned it because it was having some glitchy problems. They gave me a new one, the box was already open. And the problems were worse. I should’ve brought it back. It’s just the kitchen TV so I didn’t bother. Problems every single time I Try to rewind it. And started again

Review from Samsung US
Helpful?3BX78DZ2P7VO13854766773
reply from Samsung Advisor

Hi Fred, I'm very sorry you have experienced issues with your DU7200 TV. If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: 1) LiveChat 2) Manuals, Software, & Warranty Info ~ Samsung Advisor