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Customer reviews for SAMSUNG 65" Class DU7200 Series 4K Smart TV for
SAMSUNG 65" Class DU7200 Series 4K Smart TV
4.3 out of 5 stars
stars
1,279 ratings1,091 reviews
  1. 5 stars64% (819)
  2. 4 stars18% (231)
  3. 3 stars8% (102)
  4. 2 stars5% (61)
  5. 1 star5% (66)

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Showing 321-330 of 1,091 reviews
Sep 21, 2024
Your Neighbor
5 out of 5 stars
5 out of 5 stars review

Samsung crystal 65

Amazing quality, sound is great as well, haven't had any problems yet, interface is smooth works well with a mouse and keyboard and compatible with mirror mode with my Samsung cellphone. Its durable too. I'd recommend it. I plan to purchase another in the near future .

Review from Samsung US
Helpful?3BX78DZ2P7VO13854766773
Dec 27, 2024
Westvirginians
5 out of 5 stars
5 out of 5 stars review

The easiest TV to operate

[This review was collected as part of a promotion.] This is our second Samsung Smart TV. Had our previous TV for years. It was one of the first Smart TV's. So sorry to have to replace it but knew we wouldn't be happy with any brand other than Samsung. Best picture clarity and easiest to set up. Purchased a "cheaper" TV several years ago for bedroom because we only use TV in that room on rare occasions. Was talked into a Roko TV. Had a terrible time setting up and connecting with our TV provider. Several calls later finally set up. With Samsung it was so easy. Didn't have to make special calls at all.

Review from Samsung US
Helpful?3BX78DZ2P7VO13854766773
Dec 27, 2024
HappyFamily
5 out of 5 stars
5 out of 5 stars review

Crystal UHD is a MUST have!

[This review was collected as part of a promotion.] My husband and I have always been huge fans of Samsung products, we have been wanting to upgrade our family TV for quite some time now but didn’t really want to rush into buying just anything, UNTIL we saw this Samsung tv - 85” crystal UHD while out shopping and we knew that this tv was the one. It did not disappoint! It’s very clear and you can certainly tell it’s a high def., smart tv. We love it! We find ourselves having more family time watching movies. Thank you Samsung

Review from Samsung US
Helpful?3BX78DZ2P7VO13854766773
Apr 19, 2025
Pammy
4 out of 5 stars
4 out of 5 stars review

Great picture. The controller is a little hard to.

Bought this a few months ago and we have an irritating issue with the tv. While watching the tv all of a sudden the whole screen goes black. It’s like a black out. This doesn’t happen to any other tv in the house. Otherwise the picture is beautiful. Too late to take it back to Cocsco.

Review from Samsung US
Helpful?3BX78DZ2P7VO13854766773
Mar 5, 2025
Planetmiller
1 out of 5 stars
1 out of 5 stars review

What a struggle!

We bought this tv six weeks ago for my aging father and the setup and controls are crazy. Samsung wants everything to be proprietary which makes it impossible to simplify for a significant senior citizen with less than optimal eyesight and hearing. We are struggling to get it to where he can watch it pretty much on his own and are threatening to return it soon to our place of purchase (Costco).

Review from Samsung US
Helpful?3BX78DZ2P7VO13854766773
reply from Samsung Advisor

Hi Planetmiller, Thank you for choosing Samsung for your father. I appreciate your feedback and hope I can provide some tips that will make operating the TV easier for your father. First, to make it easier to see the Menu text on your screen, go to Settings> All Settings> General & Privacy> Accessibility> Zoom Menu and Text. In that same Menu, there are other Accessibility functions available that may make operating the TV more user-friendly as well. Next, you can choose what your TV does when you turn it on by going to Settings > All Settings> General > Smart Features. When you set Autorun Smart Hub to be on, the TV displays the Home Screen automatically when you turn the TV on. If Autorun Last App is set to on, the last used app automatically runs when you turn on the TV. You can turn this function on or off. There are also a few guides available that may make it easier to learn how to use the TV. You can learn how to use your Samsung Remote by going to Home> (left directional button) Settings> Support> Remote Control Guide. To learn about your TV go to https://www.samsung.com/us/support/answer/ANS00062199/. If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. Thanks for being a part of the Samsung family! ~ Samsung Advisor

Feb 5, 2025
Katt
1 out of 5 stars
1 out of 5 stars review

Samsung TV

I purchased this tv about 3months ago and thought I was having difficulty changing channels, looking at guide was just the “ learning curve”, but no! This has to b the most difficult tv made. When using “ guide” it races through channels , when selecting a channel manually it add numbers , have to exit and start over, etc…don’t try to switch between sports games quickly you cannot. ridiculous, several tried to use tv but have same issues, Too late to return to store- going to throw out.

Review from Samsung US
Helpful?3BX78DZ2P7VO13854766773
reply from Samsung Advisor

Hi Katt, Thank you for sharing your experience with us. It's unfortunate you are not satisfied with your TV. I recommend ensuring your TV is up to date with the latest Firmware. Go to Settings> Support> Software Update. If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~Samsung Advisor

Jan 18, 2025
Baseball Fan
2 out of 5 stars
2 out of 5 stars review

Disappointed

TV mostly works. There is no Victory Plus app for Samsung. We have difficulty watching the Dallas Stars. And now the Texas Rangers are going to use Victory? If Samsung comes out with an app so that we can watch baseball, I will increase the rating.

Helpful?3BX78DZ2P7VO13854766773
reply from Samsung

Baseball Fan,Thank you for sharing your thoughts on app availability - we'll be sure to pass your feedback along to our internal teams.If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:• LiveChat• Manuals, Software, & Warranty Info~ Samsung Specialist

Oct 14, 2024
BetsyAnn
5 out of 5 stars
5 out of 5 stars review

SAMSUNG TV

[This review was collected as part of a promotion.] We upgraded our older Samsung TV to a larger Samsung model. We are very happy with the quality..the clarity of the picture.. the color and built in streaming options in this TV. We added a new sound bar..also Samsung and the sound is amazing. It’s like a movie theatre experience. Read the reviews… there’s a reason that Samsung is highly rated. There is no competition. We highly recommend Samsung. In our opinion it’s unparalleled in all aspects for what we were looking for in a TV!

Review from Samsung US
Helpful?3BX78DZ2P7VO13854766773
Mar 5, 2025
Lollipop
5 out of 5 stars
5 out of 5 stars review

Great picture terrible remote.

Great TV, easy to use. But hate the cellular remote! We have 3 tvs at home, 6 at a vacation rental, all Samsung. Only one has the cellular remote and it’s awful! Of course it’s our living room tv the One we use the most. Will not ever buy one that has this remote again!

Review from Samsung US
Helpful?3BX78DZ2P7VO13854766773
Apr 26, 2025
Jb325i
3 out of 5 stars
3 out of 5 stars review

Good TV

Bought this TV bout 10 months ago I do love the size and picture the only issue I have is trying to connect with AirPlay. I was only able to connect 1 or 2 times then I would get an error message. I went with this TV due to the AirPlay feature and wish it had another HDMI port and an optical for soundbar.

Review from Samsung US
Helpful?3BX78DZ2P7VO13854766773
reply from Samsung Advisor

Hi Jb325i, Thank you for reaching out to us. For optimal performance, we ask that you please ensure you've got the latest firmware version installed on your DU7200 TV. You can check this by going to Home > Menu > Settings > Support > Software Update. Please also ensure your Apple device is up to date with the latest Firmware. If you continue to have issues, please contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor