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Customer reviews for SAMSUNG 65" Class DU7200 Series 4K Smart TV for
SAMSUNG 65" Class DU7200 Series 4K Smart TV
4.3 out of 5 stars
stars
1,279 ratings1,091 reviews
  1. 5 stars64% (819)
  2. 4 stars18% (231)
  3. 3 stars8% (102)
  4. 2 stars5% (61)
  5. 1 star5% (66)

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Showing 291-300 of 1,091 reviews
Apr 19, 2025
Anonymous
3 out of 5 stars
3 out of 5 stars review

Hate Surveys

Frankly I don’t know what Samsung provides me except a phone. I thought they would make it easy to back up my data but I don’t know how to do this and if I need to restore data, I don’t know what is involved. Why don’t you tell me why you’re better than the competition?

Review from Samsung US
Helpful?3BX78DZ2P7VO13854766773
reply from Samsung Advisor

Hi MikeAustin, To better understand the issues you are experiencing with your Samsung TV, please reach out to us at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance. ~Samsung Advisor

Apr 19, 2025
Cjb1
3 out of 5 stars
3 out of 5 stars review

Sound features not as good

Liked my old Samsung much better. The speaker in this is not nearly as good. Have to turn the volume Up over 60 to 70 on most programs to even be able to hear. And no, I’m not hard of hearing! Still have my other Samsung and like that TV much better. Not sure if it’s because they’re making them so much thinner that the speakers aren’t the quality that they used to be. My old one is not that old and definitely better quality. Disappointed in this one.

Review from Samsung US
Helpful?3BX78DZ2P7VO13854766773
reply from Samsung Advisor

Hi Cjb1, Thank you for sharing your experience with low volume. There are several volume features you can adjust, which may improve your audio experience. 1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume. 2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound. 3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode. Also, some sources have their own volume control, which might need to be set higher. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again. If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

Dec 6, 2024
Code77
4 out of 5 stars
4 out of 5 stars review

Great resolution

[This review was collected as part of a promotion.] This tv is great choice ,and one of the drawbacks in my opinion is the controler itself missing some of the command prompts when pressed. The other is connectivity issues with the Smart Things App.

Review from Samsung US
Helpful?3BX78DZ2P7VO13854766773
Dec 27, 2024
Mikecarp
5 out of 5 stars
5 out of 5 stars review

Awesome picture at a Great price!

[This review was collected as part of a promotion.] I love the new start screen interface, and the apps load faster than my previous model. Same great sound and I love the picture quality. All of his at a reasonable price... Thank you Samsung for continued quality products!

Review from Samsung US
Helpful?3BX78DZ2P7VO13854766773
Dec 8, 2024
Chrisisit
5 out of 5 stars
5 out of 5 stars review

This TV is awesome!

[This review was collected as part of a promotion.] I recently got the Samsung DU7200D Crystal UHD TV (2024), and I’m really happy with it so far. The 4K picture quality is super clear and vibrant, and navigating through apps like Netflix and Disney+ is really smooth with the Tizen OS. It’s easy to use, and I like that it has built-in voice assistant support. It’s not perfect—like, it’s not the best for gaming or super bright rooms—but for everyday TV watching, it’s been great. Overall, it’s a great upgrade for the price, and I feel like I got a lot of value out of it.

Review from Samsung US
Helpful?3BX78DZ2P7VO13854766773
Nov 18, 2024
Apollo
5 out of 5 stars
5 out of 5 stars review

Samsung is always Awesome

[This review was collected as part of a promotion.] This tv has the best picture, easy to set up and I am using Bose surround sound speakers and a Samsung soundbar. I also use it for my Xbox and streaming movies . I have always bought Samsung Televisions and never disappointed. I actually have 3 Samsung televisions, two 65inch and now a 75 inch.. cannot go wrong!

Review from Samsung US
Helpful?3BX78DZ2P7VO13854766773
Jul 29, 2024
Theatrebuff
5 out of 5 stars
5 out of 5 stars review

Very smart big tv

[This review was collected as part of a promotion.] This 75” tv is very smart and I can easily stream anything I want since I have cut my dependence on cable. Now I see what I want for much less money. The screen is crystal clear and fills my living room with a theatre like experience. I am a big fan of Samsung tvs and have never experienced any problems.

Review from Samsung US
Helpful?3BX78DZ2P7VO13854766773
Feb 28, 2025
Pril
5 out of 5 stars
5 out of 5 stars review

Love this tv!

We love our new Samsung 55” tv. It’s the largest we could fit into the space available. The sound, and picture are great! We use YouTube, and it’s so easy to turn the tv on and off and find the shows we want to watch. We may buy another smaller Samsung tv for the bedroom.

Review from Samsung US
Helpful?3BX78DZ2P7VO13854766773
Apr 21, 2025
Flower321
3 out of 5 stars
3 out of 5 stars review

Great picture but not very senior-friendly remote

I bought the Samsung 65" Class Crystal UHD DU7200D as a Christmas gift for my 80-year-old mom, and overall, we’re really happy with the purchase. The picture quality is stunning—bright, crisp, and vibrant—and the sound is clear, which is a big plus for her since she doesn’t like using external speakers. It’s a big upgrade from her older Samsung, and she loves watching her shows on the larger screen. However, I had to take off two stars because she's having a hard time learning to use the remote control. The newer remotes are sleek and minimal, but for seniors, the lack of labeled buttons and the different navigation style is a real challenge. She misses her old Samsung remote, which had more direct channel buttons and was easier for her to understand. I’m wondering if Samsung offers any alternative remote options that are more senior-friendly, or if there’s a way to program an older-style remote to work with this TV? It would make a huge difference in her experience, as she currently relies on me or someone else to switch channels for her. If you're buying this TV for a senior or someone who isn't tech-savvy, keep in mind that the remote might take some getting used to—or you may need to look for a compatible universal remote that’s easier to use.

Review from Samsung US
Helpful?3BX78DZ2P7VO13854766773
reply from Samsung Advisor

Hi Flower321, Thank you for sharing you and your mother's experience with us. I do have a few suggestions that may help. First, you should be able to use the older Samsung remote with the new TV. It should automatically work with the TV. You can also learn how to use your remote directly from your TV. Just go to Home> (left directional button) Settings> Support> Remote Control Guide. We are also always available and happy to help you with any questions you may have. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~Samsung Advisor

Oct 24, 2024
Iansouthca
4 out of 5 stars
4 out of 5 stars review

Great TV at great price

[This review was collected as part of a promotion.] Overall I am very happy with the quality of the TV at bargain price. Samsung live comes with many programs, I use mostly music related channels. The only issue I have is the speed of the Apps. For example, if I go back to an APP that I previously ran, it takes a while to response.

Review from Samsung US
Helpful?3BX78DZ2P7VO13854766773