Customer reviews for SAMSUNG 65" Class DU7200 Series 4K Smart TV forMember photos









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Awesome TV
I bought this TV in December 2024 and I’ve enjoyed every minute of watching it. This is my 2nd Samsung TV. My first one was a 50 inch and I got it over 10 years ago and it’s still got a great picture and working great. I put it in the spare bedroom. I just wanted a 65 inch and decided in December when I saw it on sale that I couldn’t pass it up. I’ve never had any issues. Do yourself a favor and check out Samsung TV’s.
Poor sound
I bought this because I wanted to get a larger TV. I’m pleased with the size and the color, but I am not pleased with the volume. Some channels will blow your ears off while others. You have to turn it up to a maximum level to even hear you never know which way it’s going to be.
Hi Nanaof6, I apologize for the inconvenience you have had with the inconsistent sound volume. Please try adjusting the following Settings to improve your experience. The Auto Volume function automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume = On. You may also want to perform a Sound Test under Support > Self Diagnosis > Start Sound Test. If the issue persists, please reach out to us so that we can provide further troubleshooting. If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor
New TV
I bought the 85” Samsung, very happy with it. I was worried it might look too big for the area, but it works great, happy that I didn’t go smaller. The picture is great, but the sound isn’t that great, I must have the volume set higher than I wanted, so I will need to buy a sound bar. .
75” Samsung TV
75” Samsung TV was a wonderful purchase for our living room. It was so easy to set up and start watching our TV. It also has a great picture and we are totally satisfied with the delivery and the product. We are able to use other great apps with it.
Very good buy
[This review was collected as part of a promotion.] This is a very good choice for a television. Am very pleased with pic. quality ease of setup. Connected to WiFi very easy procedure. Love the Samsung channels built into their sets. I haven’t made it to the end of the list yet. I start scrolling to see how many channels their are and end up finding something to watch.
What a struggle!
We bought this tv six weeks ago for my aging father and the setup and controls are crazy. Samsung wants everything to be proprietary which makes it impossible to simplify for a significant senior citizen with less than optimal eyesight and hearing. We are struggling to get it to where he can watch it pretty much on his own and are threatening to return it soon to our place of purchase (Costco).
Hi Planetmiller, Thank you for choosing Samsung for your father. I appreciate your feedback and hope I can provide some tips that will make operating the TV easier for your father. First, to make it easier to see the Menu text on your screen, go to Settings> All Settings> General & Privacy> Accessibility> Zoom Menu and Text. In that same Menu, there are other Accessibility functions available that may make operating the TV more user-friendly as well. Next, you can choose what your TV does when you turn it on by going to Settings > All Settings> General > Smart Features. When you set Autorun Smart Hub to be on, the TV displays the Home Screen automatically when you turn the TV on. If Autorun Last App is set to on, the last used app automatically runs when you turn on the TV. You can turn this function on or off. There are also a few guides available that may make it easier to learn how to use the TV. You can learn how to use your Samsung Remote by going to Home> (left directional button) Settings> Support> Remote Control Guide. To learn about your TV go to https://www.samsung.com/us/support/answer/ANS00062199/. If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. Thanks for being a part of the Samsung family! ~ Samsung Advisor
Never again
The picture is good. The user interface is slow, cluttered, clumsy, and non intuitive. Multiple keystrokes required to do simple tasks. The remote is the worst I've seen. The center button is physically connected to the up, down, left, right arrows and has a high error rate. No button for device input, but there is Netflix and prime that I don't use. Other than the larger screen size, much worse than a 10 year old LG 42 inch TV that it replaced.
Hi, Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: • LiveChat • Manuals, Software, & Warranty Info ~ Samsung Advisor
This TV has made our home more efficient
[This review was collected as part of a promotion.] We love out new TV. We don’t have traditional cable so we had to install multiple apps to stream our favorite content. Our only wish is for the interface to be simpler to use and customize. The learning curve on where things are was much longer than our previous TV, but after a couple of weeks we adapted to it but we prefer our old one. The one thing we love about our new TV is how it has made our house more efficient. Unbeknownst to us, all of our Samsung appliances talk to each other and we now get alerts if one of the kids leaves the door fridge open, or if the microwave food is ready. The alerts at the top of the screen are helpful but not intrusive. The picture quality is also amazing. We paired it with a Samsung sound bar and we have theater quality experience when watching movies, or simply streaming music through the device. Overall, we give it 4 out of 5 stars. If the Home Screen was easier to use - this would be a 5.
Some what satisfied
I bought this TV about a month ago really like the picture but have some issues with the remote control and the actual size of the screen. Our previous TV was a Vizio and the same size class was almost 2" smaller from WiFi to side to side and 1" smaller from top to bottom. My wife has arthritis in her hands and has a terrible time working the volume and mute button on the remote.
Hi fishguy, We appreciate your review of the DU7200 TV. To learn how to use your Samsung remote and understand the settings on your TV, please use your remote to access the remote guide. Go to Home> (left directional button) Settings> Support> Remote Control Guide. If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~Samsung Advisor
Remote does not work.
TV is great! Remote is not--volume control does not work--I cannot make it louder or quieter. Two options: mute or where the volume is. Had to download a remote on my phone. I don't like having to pay extra for the remote and want to know why the remote itself will not adjust volume? Not good. Not necessarily sure I would purchase again.
Hi MLC70, Thank you for reaching out and letting us know about the issues you are experiencing with your remote. Please try the following troubleshooting steps: First, please remove the batteries from your remote, and then hold the Power button for eight seconds to reset the remote. Then, reinsert the batteries and try to use the remote again. Next, Check if the remote is sending an IR signal. Take either a digital camera or use the camera on your phone or tablet. Point the remote at the camera, and then press and hold the Power button on the remote. As you hold the button down, look at the camera's screen. If the remote is sending an IR signal, you will see a colored light coming from the remote control. If you do not see the IR light, replace the batteries with fresh ones and try again. If you still do not see the IR light, then replace the remote. If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor


