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Customer reviews for SAMSUNG 65" Class DU7200 Series 4K Smart TV for
SAMSUNG 65" Class DU7200 Series 4K Smart TV
4.3 out of 5 stars
stars
1,279 ratings1,091 reviews
  1. 5 stars64% (819)
  2. 4 stars18% (231)
  3. 3 stars8% (102)
  4. 2 stars5% (61)
  5. 1 star5% (66)

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Showing 181-190 of 1,091 reviews
Nov 26, 2024
Pittsburghblauck
5 out of 5 stars review

This TV is Amazing!!!

[This review was collected as part of a promotion.] I thought all tvs were created equal and honestly didn't put much thought into getting a new tv. I knew I wanted a samsung just didn't know which one, but this tv is amazing! From the features, to the rich color , and the amazing sound. I now know I made the right choice and will never get any other tv brand. The amount of apps almost seem endless, and how the tv fully integrates with my samsung s23 ultra; I no longer have to worry about looking for the remote. Thank you for an amazing tv samsung,you have solidified me into being a customer for life!

Review from Samsung US
Helpful?3BX78DZ2P7VO13854766773
Apr 28, 2025
Ray73
3 out of 5 stars review

Extremely slow startup

This TV has great sound and a very nice picture. The main problem I have with all Samsungs is that the remote keeps changing. I own several Samsungs now and every remote is different. Even though they are Smart TVs, I use a ROKU on all of them. With the ROKUs, I don't have to explain to the wife or kids (over and over) how each remote functions. We just use the ROKU remotes to control them all, and they are all the same. This particular TV also takes a ridiculously long time to start up. Early on, I kept thinking I forgot to press the power button. In addition to that, it takes a long time to recognize that something is connected to the HDMI 1 port. My other Samsungs start up quickly and go directly to the HDMI port where the ROKU is installed. Even without the ROKU, I think the slow startup will bother most people.

Review from Samsung US
Helpful?3BX78DZ2P7VO13854766773
reply from Samsung Advisor

Hi Ray73, We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your DU7200 TV. You can check this by going to Home > Menu > Settings > Support > Software Update. You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care. If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

Mar 5, 2025
No nickname
4 out of 5 stars review

43” Samsung tv

We replaced our older tv because it was not a smart tv. We have a Samsung smart tv in another room and have been very pleased with it’s performance so when we decided to replace the older tv we decided to get another Samsung. I do not want to get more emails. Please!

Review from Samsung US
Helpful?3BX78DZ2P7VO13854766773
Feb 5, 2025
SAMSUNG FAN
5 out of 5 stars review

Love my smart tv

Love the HD images and all features that Samsung had put into the tv. For me. The only downside is the remote control that doesn't have traditional bottoms and makes some of my household members frustrated. Always need to go to rescue them when they are looking to change channels or deal with tv volume 🤔

Review from Samsung US
Helpful?3BX78DZ2P7VO13854766773
Jan 18, 2025
Baseball Fan
2 out of 5 stars review

Disappointed

TV mostly works. There is no Victory Plus app for Samsung. We have difficulty watching the Dallas Stars. And now the Texas Rangers are going to use Victory? If Samsung comes out with an app so that we can watch baseball, I will increase the rating.

Helpful?3BX78DZ2P7VO13854766773
reply from Samsung

Baseball Fan,Thank you for sharing your thoughts on app availability - we'll be sure to pass your feedback along to our internal teams.If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:• LiveChat• Manuals, Software, & Warranty Info~ Samsung Specialist

Dec 28, 2024
Tvjunkie
5 out of 5 stars review

This TV has great picture clarity

[This review was collected as part of a promotion.] This is my second Samsung tv for my home. I bought this one for the master bedroom because I loved the other one so much which was in the living room. I enjoy watching tv in the bedroom so this new tv replaced a perfectly good tv already there, but I can’t imagine any other brand in the house, so I bought another Samsung tv to watch in the bedroom. Love it!

Review from Samsung US
Helpful?3BX78DZ2P7VO13854766773
Feb 8, 2025
Cimp
4 out of 5 stars review

Great picture, but other issues exist

I purchased this TV a few weeks ago. There was no user manual and that is very disappointing. I don't have 'cable', I use a convertor box for watching TV. I got it hooked up the first day with a few issues, but it has been working fine until last night. In the middle of watching a game head into overtime, no less, the TV stopped recognizing the convertor box connection. I keep trying to get it back, but it is frustrating. On the other hand, the picture is awesome, the connect to internet works great so I can watch Peacock and Hulu, but so far, I don't really use the other features. I can't seem to adjust the volume and that is a huge irritation. I did download the manual, but it seems to be a million pages and I would really like just an easy nuts and bolts user guide to hooking up. How do I watch basic over the air TV? Like PBS, ABC, CBS, NBC, FOX and others? Am I gonna miss the Super Bowl tomorrow???

Review from Samsung US
Helpful?3BX78DZ2P7VO13854766773
May 7, 2025
Tammy
4 out of 5 stars review

Should have thought it over.

This is new, so working great. But, the reason I had to buy this TV is the main concern. This is my 3rd. Samsung TV in less than 10 years. This is because 2 before this one both had Back light go out. First 1, the entire screen went black just 3 years old. The 2nd. Just the 2nd year in half the screen was going dark. I didn't think about it long enough when I purchased this 1, or I would have bought a different brand. But, I have bought so many other Samsung products I just didn't think it over.

Review from Samsung US
Helpful?3BX78DZ2P7VO13854766773
May 5, 2025
Brownies
4 out of 5 stars review

Great picture

Great picture The only thing I’m not happy with is the remote. Many times I’m pushing the buttons many times before it gets what I want . Occasionally I’ve turned the tv off and started again I also thought when I bought it it had voice remote- the remote does not have that microphone button???? Ice cream shop

Review from Samsung US
Helpful?3BX78DZ2P7VO13854766773
May 20, 2025
JBCH
2 out of 5 stars review

Two lines runneth through my screen

After about one week, there are two thin purple lines the go across the entire screen. One horizontal across the middle and a vertical one about a foot over from the left side. It’s too much trouble to remove from the wall bracket so I just decided to live with it. But definitely disappointed with the quality of this tv.

Review from Samsung US
Helpful?3BX78DZ2P7VO13854766773
reply from Samsung Advisor

Hi JBCH, We appreciate your feedback regarding the screen abnormalities you’re seeing on your DU7200 TV. Please run a Picture Test to determine if the problem is caused by the TV. Picture Test displays a high-definition picture you can examine for flaws or faults. Go to Settings > Support > Device Care > Self Diagnosis > Picture Test. If this occurs on all sources and the picture test, this may require service. For help with setting up a service appointment, please contact Samsung Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~Samsung Advisor