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Customer reviews for SAMSUNG 65" Class DU7200 Series 4K Smart TV for
SAMSUNG 65" Class DU7200 Series 4K Smart TV
4.3 out of 5 stars
stars1,279 ratings1,091 reviews
  1. 5 stars64% (819)
  2. 4 stars18% (231)
  3. 3 stars8% (102)
  4. 2 stars5% (61)
  5. 1 star5% (66)

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Showing 141-150 of 1,091 reviews
Jun 5, 2025
Not worh the money
1 out of 5 stars review

Done

This is the second model we've purchased in the last year because it's crap. Done with Samsung all together.

Review from Samsung US
Helpful?3BX78DZ2P7VO13854766773
reply from Samsung Advisor

Hi Not worh the money, We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: •  LiveChat •  Manuals, Software, & Warranty Info ~ Samsung Advisor

Jun 8, 2025
Frustrated
3 out of 5 stars review

Tv shows are dark

The view is very dark on certain movies and tv shows. I have done all of the recommended fixes to no avail. Will not purchase this brand again.

Review from Samsung US
Helpful?3BX78DZ2P7VO13854766773
reply from Samsung Advisor

Hi Frustrated, I’m sorry to hear you’re not fully satisfied with the DU7200 TV’s picture quality. You mentioned already trying adjusting some settings, however I am going to put a few suggestions below, in case you have not tried these specific ones. First, let’s ensure you are running the latest Firmware Update. Go to Settings> Support> Software Update. Next, If the colors on your TV are correct but just a little too dark or bright, you can try adjusting Picture Modes, Contrast, Brightness, or Sharpness settings. For darker scenes, I recommend Dynamic Picture Mode, which makes pictures brighter and clearer in bright viewing environments. Go to Settings > All Settings> Picture > Picture Mode > Dynamic. Or you can manually adjust the Brightness by pressing the HOME button on your remote, then navigating to Settings > All Settings> Picture > Expert Settings. You may also want to disable Power Saving Mode, which automatically adjusts the brightness to reduce the TV’s power consumption. Go to Settings > All Settings> General > Eco Solution> Power Saving Mode. I hope this helps to improve your picture. Should you need further assistance, please contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~Samsung Advisor

Jun 5, 2025
Mickie
5 out of 5 stars review

Greatest tv ever.

Greatest picture of any tv I have ever seen and have. Makes you feel like you are right there next to the actors.

Review from Samsung US
Helpful?3BX78DZ2P7VO13854766773
Jun 10, 2025
Lynn
5 out of 5 stars review

Great features but I expected more

I like the TV and everything, but it does not have the feature where I can ask a push-up button and ask for what I want to play Something like Alexa

Review from Samsung US
Helpful?3BX78DZ2P7VO13854766773
Jun 7, 2025
BranBran
5 out of 5 stars review

Good price

The picture is great. The sound is good too. The best part was the price point. I got a great TV for a great price.

Review from Samsung US
Helpful?3BX78DZ2P7VO13854766773
Aug 22, 2025
Morgin
4 out of 5 stars review

Great picture

[This review was collected as part of a promotion.] There was not an option for my model tv. UN55DU7200DXZA

Review from Samsung US
Helpful?3BX78DZ2P7VO13854766773
Jun 5, 2025
Smokin
4 out of 5 stars review

Big

This is a decent tv. It’s big! We love it for movies. The price and warranty made this the tv for us.

Review from Samsung US
Helpful?3BX78DZ2P7VO13854766773
May 2, 2025
Granny Franny
5 out of 5 stars review

Fantastic deal

I got this from my son and his family the picture was crystal clear and very nice the delivery process was great as well it was actually a better deal than what was offered on Black Friday from competition because it included the 3-year warranty

Helpful?3BX78DZ2P7VO13854766773
Apr 22, 2025
Anonymous
4 out of 5 stars review

Excellent visual experience. Good quality.

I bought my tv a couple of months ago and am happy with this purchase but I with I had bought a Roku tv. I hate the remote that came with this tv. It is too skinny and I don't like how it moves through the channels. Unless you have super skinny fingers it's too easy to mess up what you are trying to do. I tried to purchase a different remote but they are all the same for this particular TV. Ugh.

Review from Samsung US
Helpful?3BX78DZ2P7VO13854766773
Apr 19, 2025
Samsung Fan
2 out of 5 stars review

Way off with your interface/software!

Ok, the picture is fantastic, but the o/s is crap. It’s a jumbled mess with a bunch of automated switching and preloaded Samsung-provided (marketing) apps and content. There a bunch of people narrative political shows and Fox News with no easy way to remove. Controls for audio are buried and I still can’t find them…after months. I’m in my fifties, no, not a boomer. I’m no dummy. The HUI or whatever is junk. They tried to do something neat, but failed. As much as I don’t want to give Bezos any money, I gotta go back to the Amazon interface. It’s dummy proof and works fine, you’re dancing with the devil. Please do better. It’s so annoying I want to get rid of the tv.

Review from Samsung US
Helpful?3BX78DZ2P7VO13854766773
reply from Samsung Advisor

Hi, Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: • LiveChat • Manuals, Software, & Warranty Info ~ Samsung Advisor