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Customer reviews for SAMSUNG 65" Class DU7200 Series 4K Smart TV for
SAMSUNG 65" Class DU7200 Series 4K Smart TV
4.3 out of 5 stars
stars
1,279 ratings1,091 reviews
  1. 5 stars64% (819)
  2. 4 stars18% (231)
  3. 3 stars8% (102)
  4. 2 stars5% (61)
  5. 1 star5% (66)

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Showing 121-130 of 1,091 reviews
Jan 23, 2025
Reviewer name: JenB
3 out of 5 stars
3 out of 5 stars review

Great picture, crappy remote

The image quality is excellent. The remote, however is terrible. The small design allows buttons to stick and leaves the TV inoperable. The sound also fluctuates dramatically when changing from network shows to commercials, despite having the settings maximized to prevent it. I have always purchased Samsung TVs, but this latest purchase may be my last.

Helpful?3BX78DZ2P7VO13854766773
reply from Samsung

Hi JenB,Thank you for sharing your opinion on the DU7200 TV remote. We understand there can be a learning curve when you get a new TV! This is why we have built a guide built into the TV that teaches you how to use your remote.You can learn how to use your Samsung Remote by going to Home> (left directional button) Settings> Support> Remote Control Guide.Regarding volume fluctuation, please try adjusting the following Settings to improve your experience. The Auto Volume function automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume = On.You may also want to perform a Sound Test under Support > Self Diagnosis > Start Sound Test.If the issue persists, please reach out to us so that we can provide further troubleshooting. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.~ Samsung Advisor

Apr 17, 2025
Reviewer name: Dee
3 out of 5 stars
3 out of 5 stars review

OK only. Not user friendly. Frustrating Interface

The picture is good and the price was right. That's about all I can say about this TV. The interface is not user friendly at all. Can't find my plugged in HDMI connected devices because there is no "Input" button on the remote or tab on the Home Screen. Very difficult to find the attached antenna because it's burried in some setting location that is hard to find and hard to remember when you need to rescan. It's super easy for kids to accidentally land on or buy items. I wanted a Samsung TV so I could play Jackbox Games on the LUNA App which you can only get on Samsung and LG TVs, that's about the only thing that this TV is good for. Had it for a few months and I still haven't gotten used to the layout of the homescreen or the buttons on the remote. Highly dislike

Helpful?3BX78DZ2P7VO13854766773
reply from Samsung

Hi Dee, Thank you for choosing Samsung and for your feedback on the DU7200 TV. We understand sometimes there is a learning curve when you get a new TV! This is why we created step-by-step guides, to make it easier for you. To learn about your TV go to https://www.samsung.com/us/support/answer/ANS00062199/.We are also always available and happy to help you with any questions you may have. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.~Samsung Advisor

Jul 5, 2024
Reviewer name: Tim
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Lgbtv

Easy install and set up, picture is clear and sharp

Helpful?3BX78DZ2P7VO13854766773
Apr 14, 2026
Reviewer name: DeepInYouu
5 out of 5 stars
5 out of 5 stars review

Smart thing

Smart thing user-friendly easy to set up with QR code

Review from Samsung US
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Aug 22, 2025
Reviewer name: Morgin
4 out of 5 stars
4 out of 5 stars review

Great picture

[This review was collected as part of a promotion.] There was not an option for my model tv. UN55DU7200DXZA

Review from Samsung US
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May 2, 2025
Reviewer name: Granny Franny
5 out of 5 stars
5 out of 5 stars review

Fantastic deal

I got this from my son and his family the picture was crystal clear and very nice the delivery process was great as well it was actually a better deal than what was offered on Black Friday from competition because it included the 3-year warranty

Helpful?3BX78DZ2P7VO13854766773
Feb 20, 2025
Reviewer name: colokaren
5 out of 5 stars
5 out of 5 stars review

Awesome television

My old Visio finally died, replaced it with a new Visio and it was a horrible tv. Then bought this Samsung and absolutely LOVE everything about it! No more having to deal with 3+ remotes, the picture is sharp and clear. Remote is easily learnable and did I say how much I LOVE this television?!?!

Review from Samsung US
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Mar 5, 2025
Reviewer name: MeMe
4 out of 5 stars
4 out of 5 stars review

Mostly satisfied

Have had my Samsung for a short period. Been satisfied for the most part. Have had a problem with it communicating with an AT&T wireless router. It has decided not to communicate. Then a day later it connects back up. Don’t understand why. Other than that, have enjoyed the TV

Review from Samsung US
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Feb 20, 2025
Reviewer name: pdel
4 out of 5 stars
4 out of 5 stars review

Good economy TV with flaws.

Picture is excellent, but much else is ill-designed and not intuitive. I have to use my Roku for streaming channels like Britbox that aren’t included in Samsung’s array of streamers. Finding Roku on the screen is often close to impossible, more trial-and-error than practical.

Review from Samsung US
Helpful?3BX78DZ2P7VO13854766773
Feb 21, 2025
Reviewer name: not happy 1
4 out of 5 stars
4 out of 5 stars review

great features, but disappointed, no optic outlet

this tv was a gift from out kids for Christmas. what a wonderful and unexpended surprise!! putting the tv together to hang on the wall was easy but took a couple of people to help lift it on the wall stand. when we went to hook up my husbands sound box for his hearing aids, we were very surprised to find that there was no optic outlet on the back to do this, and so he is unable to use his remote to control the volume for his hearing aids!! we wish we would of looked at the back for that feature first, so that maybe we would of taken this model back and got a different one with that feature. he misses it.

Review from Samsung US
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