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Customer reviews for SAMSUNG 65" Class DU7200 Series 4K Smart TV for
SAMSUNG 65" Class DU7200 Series 4K Smart TV
4.3 out of 5 stars
stars
1,279 ratings1,091 reviews
  1. 5 stars64% (819)
  2. 4 stars18% (231)
  3. 3 stars8% (102)
  4. 2 stars5% (61)
  5. 1 star5% (66)

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Showing 121-130 of 1,091 reviews
Jan 23, 2025
JenB
3 out of 5 stars review

Great picture, crappy remote

The image quality is excellent. The remote, however is terrible. The small design allows buttons to stick and leaves the TV inoperable. The sound also fluctuates dramatically when changing from network shows to commercials, despite having the settings maximized to prevent it. I have always purchased Samsung TVs, but this latest purchase may be my last.

Helpful?3BX78DZ2P7VO13854766773
reply from Samsung

Hi JenB,Thank you for sharing your opinion on the DU7200 TV remote. We understand there can be a learning curve when you get a new TV! This is why we have built a guide built into the TV that teaches you how to use your remote.You can learn how to use your Samsung Remote by going to Home> (left directional button) Settings> Support> Remote Control Guide.Regarding volume fluctuation, please try adjusting the following Settings to improve your experience. The Auto Volume function automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume = On.You may also want to perform a Sound Test under Support > Self Diagnosis > Start Sound Test.If the issue persists, please reach out to us so that we can provide further troubleshooting. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.~ Samsung Advisor

Mar 30, 2025
REC
4 out of 5 stars review

i PURCHASED THIS TV IN DECEMBER AND HAVE REALLY ENJOYED THE PICTURE QUALITY. THE SOUND WAS OK, BUT i PURCHASED A SAMSUNG C4 SOUND BAR WITH SUBWOOFER AND REALLY SEE THE IMPROVEMENT THE ONLY ISSUE IS THE REMOTE. IT REALLY SUCKS. THE OLDER STYLE SAMSUNG REMOTE WORKED MUCH BETTER.

Helpful?3BX78DZ2P7VO13854766773
Apr 17, 2025
Dee
3 out of 5 stars review

OK only. Not user friendly. Frustrating Interface

The picture is good and the price was right. That's about all I can say about this TV. The interface is not user friendly at all. Can't find my plugged in HDMI connected devices because there is no "Input" button on the remote or tab on the Home Screen. Very difficult to find the attached antenna because it's burried in some setting location that is hard to find and hard to remember when you need to rescan. It's super easy for kids to accidentally land on or buy items. I wanted a Samsung TV so I could play Jackbox Games on the LUNA App which you can only get on Samsung and LG TVs, that's about the only thing that this TV is good for. Had it for a few months and I still haven't gotten used to the layout of the homescreen or the buttons on the remote. Highly dislike

Helpful?3BX78DZ2P7VO13854766773
reply from Samsung

Hi Dee, Thank you for choosing Samsung and for your feedback on the DU7200 TV. We understand sometimes there is a learning curve when you get a new TV! This is why we created step-by-step guides, to make it easier for you. To learn about your TV go to https://www.samsung.com/us/support/answer/ANS00062199/.We are also always available and happy to help you with any questions you may have. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.~Samsung Advisor

Jul 5, 2024
Tim
5 out of 5 stars review

Verified Purchase

Lgbtv

Easy install and set up, picture is clear and sharp

Helpful?3BX78DZ2P7VO13854766773
Aug 22, 2025
Morgin
4 out of 5 stars review

Great picture

[This review was collected as part of a promotion.] There was not an option for my model tv. UN55DU7200DXZA

Review from Samsung US
Helpful?3BX78DZ2P7VO13854766773
May 2, 2025
Granny Franny
5 out of 5 stars review

Fantastic deal

I got this from my son and his family the picture was crystal clear and very nice the delivery process was great as well it was actually a better deal than what was offered on Black Friday from competition because it included the 3-year warranty

Helpful?3BX78DZ2P7VO13854766773
Mar 6, 2025
NeeNee
3 out of 5 stars review

Just ok bcuz of remote controls.

So far so good except for the remote controls. They are the the worst I’ve ever encountered. I can’t ‘feel’ the points of contacts - can’tvsense if I’ve successfully pushed the button or not. Bought all three tv’s the same day - had O known how awful the remotes are I’d think twice.

Review from Samsung US
Helpful?3BX78DZ2P7VO13854766773
reply from Samsung Advisor

Hi NeeNee, We appreciate your feedback on the Samsung TV remote controls. Please know your feedback will be shared with our internal teams. If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: 1) LiveChat 2) Manuals, Software, & Warranty Info ~ Samsung Advisor

May 8, 2025
Simple Simón
3 out of 5 stars review

Picture is good, but remote is a mystery

So far, the tv is great, but the remote is a mystery. It says speak into it for quick program access, but I can’t find the microphone. The sleep timer is a function I like to use, but so far I can’t locate it and the manual does little to help me understand the remote’s capabilities. I think I will have to invest more time than desired to figure out how to use this tv.

Review from Samsung US
Helpful?3BX78DZ2P7VO13854766773
reply from Samsung Brand Ambassador

Simple Simón: We appreciate your review of the DU7200 TV. To learn how to use your Samsung remote and understand the settings on your TV, please use your remote to access the remote guide. Go to Home> (left directional button) Settings> Support> Remote Control Guide. If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. - Samsung Ambassador

Apr 21, 2025
Smythe
3 out of 5 stars review

Quality device, but horrendous support and limits

Overall I find this unit to be good quality and it fills the need I have. I do have some reservations about it, there is no audio output port for a sound bar with such. Additionally I despise the requirement for a Samsung account for the device to even function. Quality of the device is good, but the support and restrictions are ridiculous.

Review from Samsung US
Helpful?3BX78DZ2P7VO13854766773
reply from Samsung Advisor

Hi Smythe, Thank you for your feedback. If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: 1) LiveChat 2) Manuals, Software, & Warranty Info ~ Samsung Advisor

Mar 5, 2025
The Dean
4 out of 5 stars review

New TV

I bought the 85” Samsung, very happy with it. I was worried it might look too big for the area, but it works great, happy that I didn’t go smaller. The picture is great, but the sound isn’t that great, I must have the volume set higher than I wanted, so I will need to buy a sound bar. .

Review from Samsung US
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