Customer reviews for SAMSUNG 65" Class DU7200 Series 4K Smart TV

Customer reviews for SAMSUNG 65" Class DU7200 Series 4K Smart TV for

SAMSUNG 65" Class DU7200 Series 4K Smart TV

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4.3 out of 5 stars

stars1,279 ratings1,091 reviews

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Showing 111-120 of 1,091 reviews

Jun 5, 2025

Nikki

3 out of 5 stars review

Annoying announcements.

The only complaint we have is that the tv announces stuff every time we turn on the tv. We cannot figure how to turn off the annoying announcements. These announcements are completely unnecessary.

Review from Samsung US

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reply from Samsung Brand Ambassador

Nikki: If your TV is announcing everything you do, then Voice Guide is turned on. Voice Guide is an accessibility function to assist users who are visually impaired. It is possible that you have turned it on by accident by holding down the volume button on your TV remote. To turn off Voice Guide, navigate to Home > Settings > All Settings> General > Accessibility > Voice Guide Settings > Voice Guide. If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Ambassador

Jun 5, 2025

Vivian

3 out of 5 stars review

Poor Volume

The picture is excellent but the volume is not. At 100 the volume is like when you have a regular TV at 30. That is the only fault I found on this TV.

Review from Samsung US

Helpful?

reply from Samsung Advisor

Hi Vivian, Thank you for sharing your experience with low volume. There are several volume features you can adjust, which may improve your audio experience. 1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume. 2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound. 3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode. Also, some sources have their own volume control, which might need to be set higher. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again. If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~Samsung Advisor

Jun 5, 2025

Traci

4 out of 5 stars review

Great picture

I am very happy with my Samsung televisions, we have several in our home. The 2 newest TV's have the updated home which took some getting used to, but ultimately I do like it.

Review from Samsung US

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Jun 5, 2025

ROBW

4 out of 5 stars review

Great channel lineup

We love our Samsung televisions. The exception is the commercials that come through in Spanish. We don't understand why when they air in Spanish when our language on our tv is set to English.

Review from Samsung US

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Aug 18, 2025

Kristi

1 out of 5 stars review

Turns off mid show

I bought this tv one year ago and only used it during the few winter months. Just tried to watch a show and it shut off mid show and will not come back on.

Review from Samsung US

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Jun 5, 2025

guy wire

4 out of 5 stars review

Great Smart TV

Once we figured out all the nuances, the TV is great! I love being able to access so many programs with the Samsung channel, and the ease of changing to Roku, for example, and back to broadcast TV. We love it!

Review from Samsung US

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Jun 5, 2025

Sonnie

4 out of 5 stars review

Sound volume is low

Like it EXCEPT it keeps losing us cellular connection. I must unplug tv for a few minutes and then it will connect again? Getting annoying. as happens every couple days now. It seems to be just a TV problem.

Review from Samsung US

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Jun 5, 2025

Rudi

1 out of 5 stars review

Lacking basic features all other TV’s have

This model does not have fiber optic port or left and right ports to connect my hearing aid adapter to! Terrible! My 65 inch did and my Vizio 50 did! How much money is Samsung saving? Really!

Review from Samsung US

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reply from Samsung Advisor

Hi Rudi, Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: • LiveChat • Manuals, Software, & Warranty Info ~ Samsung Advisor

Jun 5, 2025

TMan

5 out of 5 stars review

Samsung TVs for me or nothing.

I will only purchase Samsung TVs. 5 in the last year to be exact. Over the years I’ve found Samsung TVs to be worry free and high in quality. The ability to tweak settings to my own likings is a bonus.

Review from Samsung US

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Jul 11, 2025

Mikel

3 out of 5 stars review

TV the way they want you to see it-limited outputs

Love how everything is written up as techy but when it comes to power consumption it says Typical Power Consumption 89 89 what??? oh watts? yeah- too hard to put a W after 89

Review from Samsung US

Helpful?

reply from Samsung Advisor

HI Mikel, We are sorry for any confusion. If you have any questions or need help, we’re always here. Call 1-800-SAMSUNG from 8AM - 12AM EST, seven days a week, or connect with a LiveChat agent anytime by selecting ‘Support’ on our website. ~ Samsung Advisor