[This review was collected as part of a promotion.] Cleaner was received and did not work. Had to take it to a local service center for confirmation of this and to process as a warranty claim. Why don't they just have you return it on their dime and ship out a new one??? Their policy is terrible!

[This review was collected as part of a promotion.] Gotta say, I was very surprised taking the unit out the box and putting it together how light it was for starters. Having two containers one for clean water the other for dirty was ingenious. And I was AMAZED how clean it got my carpet. I even was able to clean my stairs without using the attachment. So easy and comfortable to use, it felt like I was vacuuming my carpet. Overall a winner! Five stars no question.

[This review was collected as part of a promotion.] I am surprised at how much this vaccuum does not work considering how much I paid for it. It doesn't even take up hair, and I have had to scrub the same areas multiple times on the carpet because the stains are still there as well as pet odor. I have not gotten any positive results and am wondering if the vacuum is broken. I am unhappy with it and want a refund.

[This review was collected as part of a promotion.] Package arrived on time as promised. Was very easy to assemble. So far I have only used the carpet cleaner (upholstery tool not used)yet, but I am extremely pleased with the results. Spray solution spread evenly and and the water extraction worked great. Dirty water tank easy to remove, empty and clean. Carpet looked much better after cleaning. Thus far I am pleased with my purchase and results.

[This review was collected as part of a promotion.] I really like this carpet cleaner it does a good job and in terms of removing tough stain I can't really say because my carpet didn't have except for a small one in which it removes it almost completely.

[This review was collected as part of a promotion.] Machine works good. But they come with a 25 ft cord which does not go very far. And the water attachment when you use the hand brushes is hard to get in you have to take something and knock it in. So it does not work very well.

I just completed cleaning all of the carpets and area rugs in my house. This is my second Hoover shampooer. The last one died after over 20 years of faithful service. I’m happy to see some of the improvements made over the years: the solution is no longer added to the “clean water” and the clean water and dirty water tanks are the same size…less starts by and stopping. It’s also lighter.

[This review was collected as part of a promotion.] It's rare these days to find a product that you are completely satisfied with. This machine cleans better than any professional carpet cleaning company I have every used. Carpets dry faster, too. My wool carpet used to smell like wet wool for days, but, with this machine, it was dry within hours! I just rescued a German Shepard, and cleaning the carpets with this machine has made my life so much happier and healthier. It's also a cost savings over time. Cannot give it enough praise, what a joy to be so satisfied with a purchase.

[This review was collected as part of a promotion.] The machine operated as I expected it to. This is my second Hoover Carpet Shampooer. It has great scrubbing power and strong suction for pickup. My only disappointment was the lack of a separate soap dispensing system.

[This review was collected as part of a promotion.] The unit works great now... after finally figuring out that the small filter in the base that the clear water tank sits on was not cut correctly and would not let water spray out. I deducted a star for agravation.