Dear Valued Customer,Thank you for sharing your experience with the Jetson product! We appreciate your feedback about driving on asphalt and the tire traction, as well as your enjoyment of zipping around the front yard. Regarding the battery life, we understand how important run time is for your enjoyment, and we’re sorry to hear it’s not meeting your expectations.Please note that factors like speed, terrain, and rider weight can impact battery performance. We’d love the opportunity to troubleshoot and provide further assistance. Feel free to reach out to us at our toll-free number, 1 (844) 585-7462, available from 9am to 5pm EST, so we can look into this and ensure the best possible experience for you.Best Regards, Customer Service Team at Jetson

Dear Valued Customer, Thank you for bringing this matter to our attention. We sincerely apologize for the issues you experienced with the Volt X Electric Go-Karts, and we completely understand how frustrating and disappointing this must have been—especially considering these were gifts for your twins. At Jetson, we are committed to providing products that meet high standards of quality and reliability, and we deeply regret that your experience did not reflect that commitment. The mechanical failure and tread issue you described are not in line with the performance we strive to deliver, and your feedback has been shared with our product development and quality assurance teams for further review. We would appreciate the opportunity to assist you directly and help resolve this matter. Please contact our Customer Support team at 1 (844) 585-7462. Our team is ready and willing to work with you to find a satisfactory solution. Thank you again for taking the time to share your feedback—it’s essential to helping us improve.

Dear Valued Customer,Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you've experienced, especially with your son’s go-cart. We understand how disappointing this situation must be, and we truly regret that your experience did not meet the expectations we strive for. We are committed to ensuring that every customer is satisfied with their purchase and experience, and we want to resolve this issue as quickly as possible.Please contact us at your earliest convenience by calling our toll-free number at 1 (844) 585-7462 between 9 AM and 5 PM EST, or by emailing us at help@ridejetson.com. Kindly refer to Angela, who will personally ensure this matter is resolved to your satisfaction.Best Regards, Customer Service Team at Jetson

Dear Valued Customer,Thank you for reaching out. We're truly sorry to hear that your unit stopped working after such a short time. We understand how frustrating this must be, and we want to help make it right. Please reach out to our customer service team at 1 (844) 585-7462, available every day from 9 AM to 5 PM EST, so we can assist you with troubleshooting or explore possible warranty options. Your satisfaction is important to us, and we appreciate the opportunity to resolve this issue for you.Best Regards, Customer Service Team at Jetson

Hello Cole, Thank you for bringing this matter to our attention, and we sincerely apologize for the inconvenience you've experienced with your Volt X Electric Go-Kart. We understand how frustrating it must be to encounter issues so soon after purchase, and we truly regret that this has impacted your experience. Please rest assured that we are currently reviewing your case, and one of our team members will be reaching out to you via email today to provide further assistance and help resolve the issue. Once again, we deeply apologize for the inconvenience and appreciate your patience and understanding as we work to make this right.