Customer reviews for Jetson 24-Volt X Electric Go-Kart forMember photos
Beware of the 90 warranty
So we got this go kart during the holidays last year because of a deal at Sam's; we got it for one of our kids birthday's. We paid $400 plus tax for the go kart but I don't feel like the quality matches the cost. There are a lot of plastic parts on the go kart and one of the tabs for the back lid on ours was bent so it didn't fully secure all the way down. It does require some assembly. I will say that once we got it assembled and the kids rode it, it is pretty fast and my kids love the drift feature. I will also say the lights in the front do look nice. We have a large open basement so my kids have been riding it on the laminate floors since we've had it. Now comes the issue. So after a about 7-8 months of riding it, I noticed one of wheels stopped moving and wouldn't power when pushing the accelerator - no matter what mode we put it in. I contacted customer support and after going over the trouble shooting items they pretty much said I was out of luck because it only had a 90 day warranty. I feel that a 90 day warranty on a $400 product is unacceptable. They simply offered 10% off any of their other products as a 'courtesy'...which I felt was insulting considering how much their products cost. In addition why would I buy another one of their products given the poor customer service and accomodation. I was more disappointed and irritated by the 10% discount, given it was a potential defect with one of the motors - what customer support said not me - they should at least offer 30-50% off another product. The only reason I am giving 2 stars is because one of the wheels still works pretty good and my kids do enjoy riding it but I am highly disappointed with the customer service and quality of the product given the cost and even more so I am disappointed by the very short 90 warranty window. I will not be purchasing anymore Jetson products and will also advise my friends and family to avoid them as well.
Dear Valued Customer,<br /><br />Thank you for taking the time to share your detailed feedback regarding your Jetson 24-Volt X Electric Go-Kart. We sincerely apologize for the issues you experienced, as this is not the level of quality or service we strive to provide.<br /><br />We appreciate your insights about the product assembly, performance, and the enjoyment your children experienced. At the same time, we understand your concerns regarding the durability of certain components and the support you received. Your comments are taken seriously, as they highlight areas where we can improve both our product quality and our service practices.<br /><br />Please be assured that your feedback will be shared with our team to help guide future improvements in our product design and customer support approach. We value input like yours, as it helps us ensure a better experience for all of our customers.<br /><br />If there is any additional assistance we can provide or if you have further concerns, please feel free to contact our customer support team at our toll-free number, 1 (844) 585-7462, Monday through Saturday from 10 AM–6 PM EST.<br /><br />Thank you again for your feedback and for giving us the opportunity to address your concerns.<br /><br />Best Regards, <br />Customer Service Team at Jetson
Don't waste your money
The go kart is a big crowd pleaser in my neighborhood. My son really enjoyed this vehicle while it worked. About 5 weeks after purchase the wheel came apart. To make matter worse this company lists a phone number that does not work. If you want one months of fun go ahead and buy. If you want something that lasts a year I would AVOID.
Still going strong almost 1 yr in
I'm not sure what these people are doing to their carts but ours has held up almost a year. My kids and the neighborhood kids have ridden this thing hard!! The drifting feature has been put to the max. Never dreamed this thing would last more than 2 months after watching them all drive it. The battery life is about 45min with full throttle, rough driving.
Out of the box the there are 3 white pins that connect the battery cover to the car, all 3 came bent. I tried to call customer service to order replacements and their solution was "return the whole thing to your retailer". I had already showed to my son and he was so excited so returning wasn't an option. also the idea to relack that huge thing wasn't inviting either. Then for weeks I tried to 3D print the 3 pins and after several tries I realized that the screws holding them are just too small for the job and they keep slipping from the treads. then I got tired of it and good several wood screws and just screwed top down fork outside and case closed. Then came the sad reality that the battery won't last even 20 mins of play, way different from the 1h advertised. Then 3 months after the purchase the gas pedal started getting faulty. You hit it, the car does a small shaky reaction but doesn't move, like if the battery was depleted, then after a full charge it was back working again, but weeks later same problem happened right after a full charge, and then happened again and again, until a point that it doesn't move anymore. it permanently died with about 8 months. I have the dirt bike from them and that project is AMAZING, the battery lasts way longer than advertised and 2 years after it still works flawlessly. I thought this GoKart from the same brand but its far not the same. the customer support is nearly non-existent, they are zero help, they offer you no solution except "return to your retailer", but Sam's won't accept after few months. They then asked photos, and made several questions, to then stop answering. My relief thought is that I got AllState insurance for it because I knew better, but AllState won't start working on it until past 2 year from the purchase date, which is when the useless manufacturer warranty expires.
Dear Valued Customer,<br /><br />Thank you for taking the time to provide such detailed feedback regarding your experience with the Jetson X Electric Go-Kart. We sincerely apologize for the issues you have encountered, as this is not the level of product quality or service that we aim to provide.<br /><br />We understand how frustrating it must have been to experience multiple challenges with the product, from assembly issues and faulty components to battery life and operational problems. We recognize the disappointment this has caused, especially after the excitement of showing the product to your son. Please know that we take feedback like yours very seriously.<br /><br />We truly value your input, as it helps us identify areas for improvement in product design, quality, and overall customer service. Your comments will be shared with our team to help guide enhancements and ensure that similar issues are addressed in the future.<br /><br />If there is anything else we can assist you with, please feel free to reach out to our customer support team at our toll-free number, 1-844-585-7462, Monday through Saturday from 10 AM to 6 PM EST.<br /><br />Once again, we sincerely apologize for the inconvenience and frustration you have experienced, and we greatly appreciate your patience and for bringing this matter to our attention.<br /><br />Best Regards, <br />Customer Service Team at Jetson
My kids really loves this drift cart for the two weeks is lasted. The rear tires came apart after 2 weeks of use and the warranty was useless as Jetson does not give spart parts and they just give you a gift card to buy another from their website only which is a waste as they have nothing in stock.
Dear Valued Customer,<br /><br />Thank you for your detailed feedback and for bringing this matter to our attention. We sincerely apologize for the experience you’ve had, as this is not the level of service we aim to provide.<br /><br />We truly value your feedback, as it helps us identify areas for improvement in product design, product quality, and overall customer service. We will be sharing your comments with our team to help prevent similar issues in the future.<br /><br />If there is anything else we can assist you with, please feel free to reach us at our toll-free number, 1-844-585-7462, Monday through Saturday from 10 AM to 6 PM EST.<br /><br />Thank you again for sharing your experience with us.<br /><br />Best Regards, <br />Customer Service Team at Jetson
Easy setup
Bought for my daughter for Christmas, she loves it! Shes a bit tall for an 8yr old so even fully adjusted, I think, it's a bit small but it's a fun ride for her. Also, are there rubber tires for this kart? Plastic ones are doing to well on the concrete.
Dear Valued Customer, Thank you for taking the time to share your feedback on the Jetson Volt X Electric Go-Kart. We’re delighted to hear that your daughter loves her new go-kart and that it brought her so much joy this past Christmas. We’re also glad to know that, despite her being a bit taller for her age, she is still able to enjoy the ride and have fun. Your feedback is greatly appreciated, and it encourages us to continue creating products that provide memorable and exciting experiences for children. For any inquiries or further assistance, please feel free to reach us at our toll-free number: 1 (844) 585-7462, Monday through Saturday from 10 AM–6 PM EST. Thank you again for choosing Jetson. We hope the Volt X continues to provide many enjoyable rides for your daughter.
I don't recommend it.
Buy one for my son this Christmas, it was only used for one week today, January 1st, just one week after taking it out of its box, we realize that it does not work! So much money thrown away in just one week!
Dear Valued Customer, Thank you for bringing this matter to our attention. We sincerely apologize for the experience you had, as this is not the level of service or product performance we aim to provide. We understand how frustrating it must be to have the go-kart stop working after just one week of use. Please contact us at our toll-free number, 1-844-585-7462, Monday through Saturday from 10 AM–6 PM EST, so that we can assist you directly. We are committed to ensuring your complete satisfaction and will do our best to resolve this issue and meet your needs to the fullest extent. We truly appreciate your patience and the opportunity to make this right.
Was great until it stopped woking
We bought this for our son last Christmas. Worked great until it stopped going in toward. The switch stopped working, and now it will only go in reverse. Would love to get it fixed, but cannot find how.
Hello Barbara, Thank you for sharing your experience with your Jetson Volt X Electric Go-Kart. We are truly sorry to hear that the unit has stopped functioning properly and that the forward movement is no longer working. We understand how disappointing this must be, especially after your son enjoyed it so much. Please know that we take feedback like yours very seriously and are committed to assisting our customers in situations like this. We encourage you to reach out to our dedicated support team at your earliest convenience so that we can further assess the issue and understand what may have gone wrong. Our toll-free number is 1 (844) 585-7462, available Monday through Saturday from 10 AM to 6 PM EST. We appreciate your patience and the opportunity to assist you, and we look forward to working with you to address this matter.
Great for a gift. The ateering wheel was not the same. it did not come with the steering wheel that is ln the box with the buttons. It just had the battery level which is ok.
Go Kart
Great for a gift. The ateering wheel was not the same. it did not come with the steering wheel that is ln the box with the buttons. It just had the battery level which is ok.
Dear Valued Customer, Thank you for taking the time to share your feedback regarding the Jetson Volt X Electric Go-Kart. We’re glad to hear that it made a great gift and hope it has provided some fun and enjoyment. We also appreciate your note regarding the steering wheel. We understand that it did not include the buttons shown in other versions, and we acknowledge that this may have been unexpected. The model you received is designed with a simplified steering wheel display that shows the battery level, which differs from other versions with additional buttons. Your feedback is extremely valuable, as it helps us identify areas for improvement in product information, feature clarity, and overall customer experience. We will share your comments with our team to help guide future enhancements. If you have any further questions or require assistance, please do not hesitate to reach out to our customer service team.