Customer reviews for Jetson 24-Volt X Electric Go-Kart forMember photos
Worst return experience ever
We purchased 2 of these. One stopped working shortly after opening. Tried to pursue the warranty through Jetson that was offered according to the box and instruction manual. Jetson would not honor the warranty so we arranged a return through Sam's club. Sam's club sent FedEx to pick up the return. The box was picked up by FedEx and Sam's club will not refund for my return claiming it has been lost in transit. I have been emailing for months and have stopped getting any response from Sam's club. The customer service with this return alone has been awful and so unlike the service we have experienced during our decades of membership. We will not be renewing our membership after this experience and make sure to tell all friends and colleagues to avoid Sams club after this experience. As for the go-kart, one works great, the other stopped working within a month. Do not count on Sams or Jetson to stand by this product.
Dear Valued Customer,<br /><br />Thank you for taking the time to provide detailed feedback regarding your experience with the Jetson X Electric Go-Kart. We sincerely apologize for the issues you’ve encountered, as this is not the level of product quality or customer service we aim to provide.<br /><br />We understand how frustrating it must be to experience problems with the product shortly after purchase, and we recognize the impact this has had on your overall experience. Please know that we take feedback like yours very seriously.<br /><br />We truly value your input, as it helps us identify areas for improvement in product design, quality, and overall customer service. Your feedback will be shared with our team to help guide enhancements and ensure that similar issues are addressed in the future.<br /><br />If there is anything else we can assist you with, please feel free to reach out to our customer support team at our toll-free number, 1-844-585-7462, Monday through Saturday from 10 AM to 6 PM EST.<br /><br />Once again, we sincerely apologize for the inconvenience and frustration you have experienced, and we truly appreciate your patience and for bringing this matter to our attention.<br /><br />Best Regards, <br />Customer Service Team at Jetson
Dead battery after 5 months
My kids had fun using this go kart until the battery stpped charging completely, after 5 months of occasional use. The customer service at Jetson was terrible. They told me the warranty was only 3 months from Jetson. They offered me 10% off the price of a new one. No thanks! Thankfully, Sam's club refunded me for the purchase because of their fantastic customer return policy.
Don't waste your money
The go kart is a big crowd pleaser in my neighborhood. My son really enjoyed this vehicle while it worked. About 5 weeks after purchase the wheel came apart. To make matter worse this company lists a phone number that does not work. If you want one months of fun go ahead and buy. If you want something that lasts a year I would AVOID.
Short term, doesn't last. Don't buy
Bought 2 for my kids last December for Christmas. I rated 2 stars because they lasted like 5 months. They were super fun for my kids but now have $700 worth of plastic in my shed that doesn't work. Thanks Jetson, and thanks Sam's for selling these terrible products.
Dear Valued Customer,<br /><br />Thank you for taking the time to provide detailed feedback regarding your experience with the Jetson X Electric Go-Kart. We sincerely apologize for the issues you have encountered, as this is not the level of product quality or service that we aim to provide.<br /><br />We understand how disappointing it must be for your children to enjoy the product for only a short period, and we recognize the frustration of having a purchase that did not meet your expectations. Please know that feedback like yours is extremely valuable to us.<br /><br />We truly value your input, as it helps us identify areas for improvement in product design, quality, and overall customer service. Your comments will be shared with our team to help guide enhancements and ensure similar issues are addressed in the future.<br /><br />If there is anything else we can assist you with, please feel free to reach out to our customer support team at our toll-free number, 1-844-585-7462, Monday through Saturday from 10 AM to 6 PM EST.<br /><br />Once again, we sincerely apologize for the inconvenience and frustration you have experienced, and we greatly appreciate your patience and for bringing this matter to our attention.<br /><br />Best Regards, <br />Customer Service Team at Jetson
Verified Purchase
Will buy again
It a great cart my son love it.
I don't recommend it.
Buy one for my son this Christmas, it was only used for one week today, January 1st, just one week after taking it out of its box, we realize that it does not work! So much money thrown away in just one week!
Dear Valued Customer, Thank you for bringing this matter to our attention. We sincerely apologize for the experience you had, as this is not the level of service or product performance we aim to provide. We understand how frustrating it must be to have the go-kart stop working after just one week of use. Please contact us at our toll-free number, 1-844-585-7462, Monday through Saturday from 10 AM–6 PM EST, so that we can assist you directly. We are committed to ensuring your complete satisfaction and will do our best to resolve this issue and meet your needs to the fullest extent. We truly appreciate your patience and the opportunity to make this right.
Fun! Kids love it!
The Jetson Go-Kart is awesome! Super easy to set up, rides smooth, and the adjustable frame makes it fit kids of different ages. Battery lasts a good amount of time and charges fast.
Dear Valued Customer, Thank you for taking the time to share your positive feedback with us. We are delighted to hear that the Jetson Volt X Electric Go-Kart has been such an enjoyable experience for your kids. It’s wonderful to know that the setup process was simple, the ride feels smooth, and the adjustable frame provides flexibility for children of different ages. We’re also pleased that the battery performance and quick charging time have met your expectations. Your feedback means a great deal to us, as it reflects our commitment to designing products that combine fun, convenience, and reliability. We truly appreciate your support and hope your family continues to create many exciting and memorable moments with the Jetson Volt X Electric Go-Kart.
Best gift ever!!
I just got it yesterday! Is sick!!!! I love go carts! Now I can enjoy every day in my own neighborhood without the need of waiting for my parents to take me to the tracks!
Dear Valued Customer, Thank you for taking the time to share such a wonderful review. We’re delighted to hear that your new Jetson go-kart has made such a positive impression and that it has already become the ‘best gift ever.’ It’s especially rewarding to know that you can now enjoy the excitement of riding every day in your own neighborhood without waiting for a trip to the track. At Jetson, our goal is to create products that bring joy, freedom, and lasting memories, and we’re thrilled to know that your go-kart is doing exactly that. We truly appreciate your feedback and look forward to continuing to support your adventures on the road ahead.
Go Kart
Great for a gift. The ateering wheel was not the same. it did not come with the steering wheel that is ln the box with the buttons. It just had the battery level which is ok.
Dear Valued Customer, Thank you for taking the time to share your feedback regarding the Jetson Volt X Electric Go-Kart. We’re glad to hear that it made a great gift and hope it has provided some fun and enjoyment. We also appreciate your note regarding the steering wheel. We understand that it did not include the buttons shown in other versions, and we acknowledge that this may have been unexpected. The model you received is designed with a simplified steering wheel display that shows the battery level, which differs from other versions with additional buttons. Your feedback is extremely valuable, as it helps us identify areas for improvement in product information, feature clarity, and overall customer experience. We will share your comments with our team to help guide future enhancements. If you have any further questions or require assistance, please do not hesitate to reach out to our customer service team.
Great for a gift. The ateering wheel was not the same. it did not come with the steering wheel that is ln the box with the buttons. It just had the battery level which is ok.