Customer reviews for Jetson 24-Volt X Electric Go-Kart forMember photos
Safety Hazard
Avoid at all costs! Battery stopped charging after 4 months and wire to charger broke and shocked me while plugging it in. Quality is poor for the cost of the item. Definitely a safety hazard!
Only worked correctly for 2 days
Got this for my son for Christmas before Christmas weekend finished it would quit working and when being moved it would trigger something and it would start going again. My husband has looked at it and he thinks it needs a new at least a new power switch not sure if it needs more it stopped be able to turn on so he has to try to fix that part first. Very disappointed
Dear Valued Customer, Thank you for bringing this matter to our attention. We sincerely apologize for the issues you experienced with your Jetson Volt X Electric Go-Kart. This is certainly not the level of quality or service that we aim to provide, and we understand how disappointing it must be for your son to have this experience so soon after receiving the product. We would like the opportunity to further review this matter and better understand what may have caused the problem. Our team is ready and more than happy to assist you in addressing this issue. Please reach out to us through our toll-free number at 1 (844) 585-7462, Monday through Saturday from 10 AM–6 PM EST. We look forward to assisting you and ensuring your concerns are properly reviewed.
Bad Battery Life
My daughter absolutely loves her go kart and all the drifts she can do. She doesn't love the fact that she can only ride it for 15-30 mins after having it fully charged. The battery doesn't last long at all and has been like this since she got it for Christmas.
Dear Valued Customer,<br /><br />Thank you for your detailed feedback and for bringing this matter to our attention. We sincerely apologize for any inconvenience you and your daughter have experienced with the Jetson Volt X Electric Go-Kart.<br /><br />Please note that runtime can vary depending on usage and conditions, but we would like to further review this matter to ensure everything is functioning properly. We encourage you to contact our customer support team so we can assist you. You can reach us at our toll-free number, 1 (844) 585-7462, Monday through Saturday from 10 AM–6 PM EST.<br /><br />We appreciate your feedback and the opportunity to help.<br /><br />Best Regards, <br />Customer Service Team at Jetson
Jetson makes great products
I bought this about 3 years ago and I have had so much fun with this I love the lights and I really like how your able to drift really good on this kart or you can just ride around with friends and family so cool I am happy I got this but the kart is dirty because i haven't used it in a long time because I lost the charger but im buying volt x Jetson charger
Dear Valued Customer, Thank you for sharing your experience with the Jetson Volt X Electric Go-Kart! We are thrilled to hear that it has provided you with so much fun over the past three years. It’s wonderful to know that you enjoy features like the lights and the drifting capability, and that it has created enjoyable moments riding around with friends and family. We understand that your kart has been idle due to the lost charger, and we’re glad to hear that you are planning to get a replacement Volt X Jetson charger to get back to riding. Your feedback and enthusiasm for the product are greatly appreciated, as it helps us continue delivering high-quality and engaging products for our customers. Thank you again for being part of the Jetson family and for sharing your positive experience with the Volt X Electric Go-Kart. We hope it continues to provide many more hours of fun!
Good but my go kart's lead acid battery sulfated
Gooe but lead acid battery sulfates after 6-12Months but it was fun i just need to buy a new 24v 7ah lead acid battery to get back to riding that battery cost 109dollars. When i used to ride it i loved drifting in it and even just driving was fun
Dear Valued Customer, Thank you for your detailed feedback and for sharing your experience with the Jetson Volt X Electric Go-Kart. We’re glad to hear that you enjoyed using the product and had a fun riding experience. We truly value your feedback, as it helps us identify opportunities to improve our products and overall customer experience. Please know that your comments will be shared with our team for review and consideration as we continue to enhance our offerings. If there is anything further we can assist you with, please feel free to reach out to us at our toll-free number, 1 (844) 585-7462, Monday through Saturday from 10 AM–6 PM EST. We’re always here to help.
Better options out there
kart is quick for a kids toy. battery does not last long as advertised and rear tires have no grip when trying to ride normal "non drift mode" when letting off the throttle kart wants to slide sideways.
Dear Valued Customer,Thank you for bringing this matter to our attention. We sincerely apologize for what happened, as this is not the level of service and experience we aim to provide.We truly value your feedback, as it helps us identify areas for improvement, and we would like to further look into this matter to better understand what went wrong.Please feel free to reach us at our toll-free number, 1 (844) 585-7462, Monday through Saturday from 10 AM–6 PM EST, so we can assist you further.Best Regards, Customer Service Team at Jetson
Short term, doesn't last. Don't buy
Bought 2 for my kids last December for Christmas. I rated 2 stars because they lasted like 5 months. They were super fun for my kids but now have $700 worth of plastic in my shed that doesn't work. Thanks Jetson, and thanks Sam's for selling these terrible products.
Dear Valued Customer,<br /><br />Thank you for taking the time to provide detailed feedback regarding your experience with the Jetson X Electric Go-Kart. We sincerely apologize for the issues you have encountered, as this is not the level of product quality or service that we aim to provide.<br /><br />We understand how disappointing it must be for your children to enjoy the product for only a short period, and we recognize the frustration of having a purchase that did not meet your expectations. Please know that feedback like yours is extremely valuable to us.<br /><br />We truly value your input, as it helps us identify areas for improvement in product design, quality, and overall customer service. Your comments will be shared with our team to help guide enhancements and ensure similar issues are addressed in the future.<br /><br />If there is anything else we can assist you with, please feel free to reach out to our customer support team at our toll-free number, 1-844-585-7462, Monday through Saturday from 10 AM to 6 PM EST.<br /><br />Once again, we sincerely apologize for the inconvenience and frustration you have experienced, and we greatly appreciate your patience and for bringing this matter to our attention.<br /><br />Best Regards, <br />Customer Service Team at Jetson
Worst return experience ever
We purchased 2 of these. One stopped working shortly after opening. Tried to pursue the warranty through Jetson that was offered according to the box and instruction manual. Jetson would not honor the warranty so we arranged a return through Sam's club. Sam's club sent FedEx to pick up the return. The box was picked up by FedEx and Sam's club will not refund for my return claiming it has been lost in transit. I have been emailing for months and have stopped getting any response from Sam's club. The customer service with this return alone has been awful and so unlike the service we have experienced during our decades of membership. We will not be renewing our membership after this experience and make sure to tell all friends and colleagues to avoid Sams club after this experience. As for the go-kart, one works great, the other stopped working within a month. Do not count on Sams or Jetson to stand by this product.
Dear Valued Customer,<br /><br />Thank you for taking the time to provide detailed feedback regarding your experience with the Jetson X Electric Go-Kart. We sincerely apologize for the issues you’ve encountered, as this is not the level of product quality or customer service we aim to provide.<br /><br />We understand how frustrating it must be to experience problems with the product shortly after purchase, and we recognize the impact this has had on your overall experience. Please know that we take feedback like yours very seriously.<br /><br />We truly value your input, as it helps us identify areas for improvement in product design, quality, and overall customer service. Your feedback will be shared with our team to help guide enhancements and ensure that similar issues are addressed in the future.<br /><br />If there is anything else we can assist you with, please feel free to reach out to our customer support team at our toll-free number, 1-844-585-7462, Monday through Saturday from 10 AM to 6 PM EST.<br /><br />Once again, we sincerely apologize for the inconvenience and frustration you have experienced, and we truly appreciate your patience and for bringing this matter to our attention.<br /><br />Best Regards, <br />Customer Service Team at Jetson
My kids really loves this drift cart for the two weeks is lasted. The rear tires came apart after 2 weeks of use and the warranty was useless as Jetson does not give spart parts and they just give you a gift card to buy another from their website only which is a waste as they have nothing in stock.
Dear Valued Customer,<br /><br />Thank you for your detailed feedback and for bringing this matter to our attention. We sincerely apologize for the experience you’ve had, as this is not the level of service we aim to provide.<br /><br />We truly value your feedback, as it helps us identify areas for improvement in product design, product quality, and overall customer service. We will be sharing your comments with our team to help prevent similar issues in the future.<br /><br />If there is anything else we can assist you with, please feel free to reach us at our toll-free number, 1-844-585-7462, Monday through Saturday from 10 AM to 6 PM EST.<br /><br />Thank you again for sharing your experience with us.<br /><br />Best Regards, <br />Customer Service Team at Jetson
Buyer Beware Replacement Parts Not Available
1-Star Review: Jetson Volt X – Absolute Nightmare Purchase – Save Your Money and Your Sanity I made the terrible mistake of buying two Jetson Volt X electric ride-ons for my kids as Christmas gifts. What should have been an exciting holiday surprise turned into a month-long disaster that has genuinely upset my children and made me question how a company like this is still in business. One of the units arrived with a noticeably bent rear axle—clearly damaged during shipping or manufacturing. It was completely unusable out of the box. The second one works… for now… but the cheap plastic construction and flimsy design make it obvious it won't survive more than a couple months of normal kid use. Here's where it gets truly infuriating: • Jetson does not sell or offer any replacement parts whatsoever. Not the axle, not bearings, nothing. • Their customer service is hands-down the worst I have ever dealt with. We've been emailing back and forth for nearly a month (yes, a full month for a Christmas gift that still sits broken in the garage). • Every response is vague, condescending, and filled with obvious stall tactics. They keep asking for the same photos and information over and over, then disappear for days before sending another useless reply. • It's becoming painfully clear they have zero intention of actually fixing or replacing the defective product. The whole process feels engineered to run out the clock until they can push us toward a worthless store credit for something else on their website (gee, thanks… I really want to give this company more money). The worst part? My kids are old enough to notice. One of them keeps asking why Santa brought a toy that doesn't work and the other one can't use theirs. Christmas magic ruined because a company couldn't be bothered to ship a functional product or stand behind it when it inevitably fails. This is not just a bad toy. This is a terrible company that preys on parents trying to make their kids happy during the holidays. The Jetson Volt X is overpriced junk ($400 each!!), poorly designed, and backed by customer service that treats people like an annoyance instead of customers. Do yourself a favor and DO NOT BUY. Save your $400 and your holiday spirit. There are far better options out there from companies that actually care about quality and customer satisfaction. Avoid Jetson like the plague.
Dear Valued Customer,<br /><br />Thank you for taking the time to share your experience with the Jetson X Electric Go-Kart. We sincerely apologize for the issues you and your family have encountered, as this is not the level of product quality or customer service that we aim to provide.<br /><br />We understand how disappointing and frustrating this situation must have been, especially during the holidays, and we recognize the impact it has had on your children’s experience and enjoyment. Please know that we take feedback like yours very seriously.<br /><br />We value your input, as it helps us identify areas for improvement in both our product design and overall customer service. Your feedback will be shared with our team to help guide future enhancements and ensure that similar issues are addressed.<br /><br />Please reach out to our customer support team and ask for Angela, who will review this matter further and explore possible options to assist you. You can contact us at our toll-free number, 1-844-585-7462, Monday through Saturday from 10 AM to 6 PM EST.<br /><br />Once again, we apologize for the inconvenience and frustration you have experienced, and we truly appreciate your patience and for bringing this matter to our attention.<br /><br />Best Regards, <br />Customer Service Team at Jetson