Customer reviews for Jetson 24-Volt X Electric Go-Kart forBeware of the 90 warranty
So we got this go kart during the holidays last year because of a deal at Sam's; we got it for one of our kids birthday's. We paid $400 plus tax for the go kart but I don't feel like the quality matches the cost. There are a lot of plastic parts on the go kart and one of the tabs for the back lid on ours was bent so it didn't fully secure all the way down. It does require some assembly. I will say that once we got it assembled and the kids rode it, it is pretty fast and my kids love the drift feature. I will also say the lights in the front do look nice. We have a large open basement so my kids have been riding it on the laminate floors since we've had it. Now comes the issue. So after a about 7-8 months of riding it, I noticed one of wheels stopped moving and wouldn't power when pushing the accelerator - no matter what mode we put it in. I contacted customer support and after going over the trouble shooting items they pretty much said I was out of luck because it only had a 90 day warranty. I feel that a 90 day warranty on a $400 product is unacceptable. They simply offered 10% off any of their other products as a 'courtesy'...which I felt was insulting considering how much their products cost. In addition why would I buy another one of their products given the poor customer service and accomodation. I was more disappointed and irritated by the 10% discount, given it was a potential defect with one of the motors - what customer support said not me - they should at least offer 30-50% off another product. The only reason I am giving 2 stars is because one of the wheels still works pretty good and my kids do enjoy riding it but I am highly disappointed with the customer service and quality of the product given the cost and even more so I am disappointed by the very short 90 warranty window. I will not be purchasing anymore Jetson products and will also advise my friends and family to avoid them as well.
Dear Valued Customer,<br /><br />Thank you for taking the time to share your detailed feedback regarding your Jetson 24-Volt X Electric Go-Kart. We sincerely apologize for the issues you experienced, as this is not the level of quality or service we strive to provide.<br /><br />We appreciate your insights about the product assembly, performance, and the enjoyment your children experienced. At the same time, we understand your concerns regarding the durability of certain components and the support you received. Your comments are taken seriously, as they highlight areas where we can improve both our product quality and our service practices.<br /><br />Please be assured that your feedback will be shared with our team to help guide future improvements in our product design and customer support approach. We value input like yours, as it helps us ensure a better experience for all of our customers.<br /><br />If there is any additional assistance we can provide or if you have further concerns, please feel free to contact our customer support team at our toll-free number, 1 (844) 585-7462, Monday through Saturday from 10 AM–6 PM EST.<br /><br />Thank you again for your feedback and for giving us the opportunity to address your concerns.<br /><br />Best Regards, <br />Customer Service Team at Jetson
Jetson makes great products
I bought this about 3 years ago and I have had so much fun with this I love the lights and I really like how your able to drift really good on this kart or you can just ride around with friends and family so cool I am happy I got this but the kart is dirty because i haven't used it in a long time because I lost the charger but im buying volt x Jetson charger
Dear Valued Customer, Thank you for sharing your experience with the Jetson Volt X Electric Go-Kart! We are thrilled to hear that it has provided you with so much fun over the past three years. It’s wonderful to know that you enjoy features like the lights and the drifting capability, and that it has created enjoyable moments riding around with friends and family. We understand that your kart has been idle due to the lost charger, and we’re glad to hear that you are planning to get a replacement Volt X Jetson charger to get back to riding. Your feedback and enthusiasm for the product are greatly appreciated, as it helps us continue delivering high-quality and engaging products for our customers. Thank you again for being part of the Jetson family and for sharing your positive experience with the Volt X Electric Go-Kart. We hope it continues to provide many more hours of fun!
Do NOT purchase this product.. please see review
I purchased this as a Birthday gift for my Son, he is 60lbs and very gentle with everything he owns. He actually cleans his items and stores things well it is simply how he is. He was so excited to receive this gift and he felt so cool riding around the sub on it. We never even got to the faster speeds due to him learning the slower ones first. Within a few weeks the slow speed stopped working, so we moved to medium and then reverse stopped a few days later, not the machine will not function at all.. 400.00 dollars for a couple of weeks of joy and now utter sadness that he got nothing usable for his Birthday. Such a shady company, customer service did not help, they offered 10% off if I purchase another one, but they told me the design had no revisions! You want me to spend another 400.00 to have the exact same experience??! I will NEVER purchase another Jetson product as long as I live, nobody in this family will. I am an autonomous engineer by trade, we practice making quality items with the least moving parts as possible and if something goes wrong we “own” it, it’s our responsibility to support because we designed it! To say “sorry we don’t offer parts but you can always buy another! I will even give you 10% off! How does that sound?” Really? It sounds TERRIBLE! What are you guys even thinking!? Wow.. so buyer, please beware.. you will experience tears if you buy from Jetson, I hope this helps someone save 400.00, thanks. Regards, -Disappointed Dad-
Don't buy!
Total waste of money bought this for my 6-year-old son who used it only a few month (maybe 20 times total) and it failed, wouldn't go into reverse than just stopped working all together.
Great kart but no replacement tires
My son loves his car, but the back tires are bald and they make no replacements so my son hasn’t been able to ride his car such a bummer. Would give five stars if there were tires that I could buy
Dear Krush, Thank you for sharing your feedback regarding the Volt X Electric Go-Kart. We’re glad to hear your son enjoys the ride, but we’re sorry to learn about the issue with the rear tires and the impact it has had on continued use. We understand how important it is to be able to maintain and enjoy your product over time, and we appreciate you bringing this concern to our attention. Please reach out to us through our toll-free number at 1 (844) 585-7462, available Monday through Saturday from 10 AM–6 PM EST. Once again, we truly apologize for the inconvenience, and we appreciate your feedback.
My kids really loves this drift cart for the two weeks is lasted. The rear tires came apart after 2 weeks of use and the warranty was useless as Jetson does not give spart parts and they just give you a gift card to buy another from their website only which is a waste as they have nothing in stock.
Dear Valued Customer,<br /><br />Thank you for your detailed feedback and for bringing this matter to our attention. We sincerely apologize for the experience you’ve had, as this is not the level of service we aim to provide.<br /><br />We truly value your feedback, as it helps us identify areas for improvement in product design, product quality, and overall customer service. We will be sharing your comments with our team to help prevent similar issues in the future.<br /><br />If there is anything else we can assist you with, please feel free to reach us at our toll-free number, 1-844-585-7462, Monday through Saturday from 10 AM to 6 PM EST.<br /><br />Thank you again for sharing your experience with us.<br /><br />Best Regards, <br />Customer Service Team at Jetson
Out of the box the there are 3 white pins that connect the battery cover to the car, all 3 came bent. I tried to call customer service to order replacements and their solution was "return the whole thing to your retailer". I had already showed to my son and he was so excited so returning wasn't an option. also the idea to relack that huge thing wasn't inviting either. Then for weeks I tried to 3D print the 3 pins and after several tries I realized that the screws holding them are just too small for the job and they keep slipping from the treads. then I got tired of it and good several wood screws and just screwed top down fork outside and case closed. Then came the sad reality that the battery won't last even 20 mins of play, way different from the 1h advertised. Then 3 months after the purchase the gas pedal started getting faulty. You hit it, the car does a small shaky reaction but doesn't move, like if the battery was depleted, then after a full charge it was back working again, but weeks later same problem happened right after a full charge, and then happened again and again, until a point that it doesn't move anymore. it permanently died with about 8 months. I have the dirt bike from them and that project is AMAZING, the battery lasts way longer than advertised and 2 years after it still works flawlessly. I thought this GoKart from the same brand but its far not the same. the customer support is nearly non-existent, they are zero help, they offer you no solution except "return to your retailer", but Sam's won't accept after few months. They then asked photos, and made several questions, to then stop answering. My relief thought is that I got AllState insurance for it because I knew better, but AllState won't start working on it until past 2 year from the purchase date, which is when the useless manufacturer warranty expires.
Dear Valued Customer,<br /><br />Thank you for taking the time to provide such detailed feedback regarding your experience with the Jetson X Electric Go-Kart. We sincerely apologize for the issues you have encountered, as this is not the level of product quality or service that we aim to provide.<br /><br />We understand how frustrating it must have been to experience multiple challenges with the product, from assembly issues and faulty components to battery life and operational problems. We recognize the disappointment this has caused, especially after the excitement of showing the product to your son. Please know that we take feedback like yours very seriously.<br /><br />We truly value your input, as it helps us identify areas for improvement in product design, quality, and overall customer service. Your comments will be shared with our team to help guide enhancements and ensure that similar issues are addressed in the future.<br /><br />If there is anything else we can assist you with, please feel free to reach out to our customer support team at our toll-free number, 1-844-585-7462, Monday through Saturday from 10 AM to 6 PM EST.<br /><br />Once again, we sincerely apologize for the inconvenience and frustration you have experienced, and we greatly appreciate your patience and for bringing this matter to our attention.<br /><br />Best Regards, <br />Customer Service Team at Jetson
Easy setup
Bought for my daughter for Christmas, she loves it! Shes a bit tall for an 8yr old so even fully adjusted, I think, it’s a bit small but it’s a fun ride for her. Also, are there rubber tires for this kart? Plastic ones are doing to well on the concrete.
Dear Valued Customer, Thank you for taking the time to share your feedback on the Jetson Volt X Electric Go-Kart. We’re delighted to hear that your daughter loves her new go-kart and that it brought her so much joy this past Christmas. We’re also glad to know that, despite her being a bit taller for her age, she is still able to enjoy the ride and have fun. Your feedback is greatly appreciated, and it encourages us to continue creating products that provide memorable and exciting experiences for children. For any inquiries or further assistance, please feel free to reach us at our toll-free number: 1 (844) 585-7462, Monday through Saturday from 10 AM–6 PM EST. Thank you again for choosing Jetson. We hope the Volt X continues to provide many enjoyable rides for your daughter.
Only worked correctly for 2 days
Got this for my son for Christmas before Christmas weekend finished it would quit working and when being moved it would trigger something and it would start going again. My husband has looked at it and he thinks it needs a new at least a new power switch not sure if it needs more it stopped be able to turn on so he has to try to fix that part first. Very disappointed
Dear Valued Customer, Thank you for bringing this matter to our attention. We sincerely apologize for the issues you experienced with your Jetson Volt X Electric Go-Kart. This is certainly not the level of quality or service that we aim to provide, and we understand how disappointing it must be for your son to have this experience so soon after receiving the product. We would like the opportunity to further review this matter and better understand what may have caused the problem. Our team is ready and more than happy to assist you in addressing this issue. Please reach out to us through our toll-free number at 1 (844) 585-7462, Monday through Saturday from 10 AM–6 PM EST. We look forward to assisting you and ensuring your concerns are properly reviewed.
Horrible quality
Absolute garbage, I purchased this for my children to play with. The steering wheel barely functions, and the battery already provides almost no power after just four months, enabling it to be driven at a snail's pace. I would strongly recommend not to purchase so not to waste your money. Jetson's customer service was no better either, they told me they would give me a 10% discount on a future purchase. Spending $399 and getting nothing in return is definitely not a good investment, very unhappy customer, please do not waste your money with this product.