Customer reviews for Jetson 24-Volt X Electric Go-Kart forMember photos
Jetson makes great products
I bought this about 3 years ago and I have had so much fun with this I love the lights and I really like how your able to drift really good on this kart or you can just ride around with friends and family so cool I am happy I got this but the kart is dirty because i haven't used it in a long time because I lost the charger but im buying volt x Jetson charger
Dear Valued Customer, Thank you for sharing your experience with the Jetson Volt X Electric Go-Kart! We are thrilled to hear that it has provided you with so much fun over the past three years. It’s wonderful to know that you enjoy features like the lights and the drifting capability, and that it has created enjoyable moments riding around with friends and family. We understand that your kart has been idle due to the lost charger, and we’re glad to hear that you are planning to get a replacement Volt X Jetson charger to get back to riding. Your feedback and enthusiasm for the product are greatly appreciated, as it helps us continue delivering high-quality and engaging products for our customers. Thank you again for being part of the Jetson family and for sharing your positive experience with the Volt X Electric Go-Kart. We hope it continues to provide many more hours of fun!
Verified Purchase
Decent kart
Had issues with the first kart I purchased where it would not turn on at all and I had to take it back and exchange it. The 2nd one worked and my child loves it. Seems a little slow to respond when press the pedal but takes right off. My child reqlly loves the drift mode and spin the kart around.
Good little cart
Assembly was easy, though on the battery cover lid I had to reverse the clips that snap onto the body because they wouldn't reach the way they came installed. Also mine has the battery level and horn buttons on the steering wheel, but neither seem to work, but the cart drives fine. Our jetson bolt pro bikes have lasted a couple years so far, so hopefully this has the same longevity.
Dear Valued Customer, Thank you for taking the time to share your detailed feedback on the Jetson Volt X Electric Go-Kart. We’re glad to hear that assembly was relatively easy and that the cart is driving well overall. We also appreciate you pointing out the issues you encountered with the battery cover clips and the non-functioning battery level and horn buttons. Your feedback is very important to us, as it helps us identify areas where we can improve product design, functionality, and quality. We’re also happy to hear that your Jetson Bolt Pro bikes have held up well over the years, and we hope the Volt X provides the same longevity. If you’d like assistance with the buttons or have any questions moving forward, please feel free to contact our customer support team at 1 (844) 585-7462, Monday through Saturday from 10 AM–6 PM EST. We’re always happy to help. Thank you again for your thoughtful review and for choosing Jetson.
My kids really loves this drift cart for the two weeks is lasted. The rear tires came apart after 2 weeks of use and the warranty was useless as Jetson does not give spart parts and they just give you a gift card to buy another from their website only which is a waste as they have nothing in stock.
Dear Valued Customer,<br /><br />Thank you for your detailed feedback and for bringing this matter to our attention. We sincerely apologize for the experience you’ve had, as this is not the level of service we aim to provide.<br /><br />We truly value your feedback, as it helps us identify areas for improvement in product design, product quality, and overall customer service. We will be sharing your comments with our team to help prevent similar issues in the future.<br /><br />If there is anything else we can assist you with, please feel free to reach us at our toll-free number, 1-844-585-7462, Monday through Saturday from 10 AM to 6 PM EST.<br /><br />Thank you again for sharing your experience with us.<br /><br />Best Regards, <br />Customer Service Team at Jetson
Bad Battery Life
My daughter absolutely loves her go kart and all the drifts she can do. She doesn't love the fact that she can only ride it for 15-30 mins after having it fully charged. The battery doesn't last long at all and has been like this since she got it for Christmas.
Dear Valued Customer,<br /><br />Thank you for your detailed feedback and for bringing this matter to our attention. We sincerely apologize for any inconvenience you and your daughter have experienced with the Jetson Volt X Electric Go-Kart.<br /><br />Please note that runtime can vary depending on usage and conditions, but we would like to further review this matter to ensure everything is functioning properly. We encourage you to contact our customer support team so we can assist you. You can reach us at our toll-free number, 1 (844) 585-7462, Monday through Saturday from 10 AM–6 PM EST.<br /><br />We appreciate your feedback and the opportunity to help.<br /><br />Best Regards, <br />Customer Service Team at Jetson
Terrible service, lasted only 4 -5 months
Terrible. Did not even make it 6 mo. What’s worse is their support. They offer no parts replacement or help. They will offer you 10% off your next purchase. I bought two of their products. Both lasted not even a year for my 8 yo. And we took care of them. Garage kept etc. wish I could give 0 stars. They were $400 worth of fun for about 4 months. Then they say all parts are internal and don’t even offer a way to buy replacement parts.
Do NOT purchase this product.. please see review
I purchased this as a Birthday gift for my Son, he is 60lbs and very gentle with everything he owns. He actually cleans his items and stores things well it is simply how he is. He was so excited to receive this gift and he felt so cool riding around the sub on it. We never even got to the faster speeds due to him learning the slower ones first. Within a few weeks the slow speed stopped working, so we moved to medium and then reverse stopped a few days later, not the machine will not function at all.. 400.00 dollars for a couple of weeks of joy and now utter sadness that he got nothing usable for his Birthday. Such a shady company, customer service did not help, they offered 10% off if I purchase another one, but they told me the design had no revisions! You want me to spend another 400.00 to have the exact same experience??! I will NEVER purchase another Jetson product as long as I live, nobody in this family will. I am an autonomous engineer by trade, we practice making quality items with the least moving parts as possible and if something goes wrong we “own” it, it's our responsibility to support because we designed it! To say “sorry we don't offer parts but you can always buy another! I will even give you 10% off! How does that sound?” Really? It sounds TERRIBLE! What are you guys even thinking!? Wow.. so buyer, please beware.. you will experience tears if you buy from Jetson, I hope this helps someone save 400.00, thanks. Regards, -Disappointed Dad-
Only worked correctly for 2 days
Got this for my son for Christmas before Christmas weekend finished it would quit working and when being moved it would trigger something and it would start going again. My husband has looked at it and he thinks it needs a new at least a new power switch not sure if it needs more it stopped be able to turn on so he has to try to fix that part first. Very disappointed
Dear Valued Customer, Thank you for bringing this matter to our attention. We sincerely apologize for the issues you experienced with your Jetson Volt X Electric Go-Kart. This is certainly not the level of quality or service that we aim to provide, and we understand how disappointing it must be for your son to have this experience so soon after receiving the product. We would like the opportunity to further review this matter and better understand what may have caused the problem. Our team is ready and more than happy to assist you in addressing this issue. Please reach out to us through our toll-free number at 1 (844) 585-7462, Monday through Saturday from 10 AM–6 PM EST. We look forward to assisting you and ensuring your concerns are properly reviewed.
Horrible quality
Absolute garbage, I purchased this for my children to play with. The steering wheel barely functions, and the battery already provides almost no power after just four months, enabling it to be driven at a snail's pace. I would strongly recommend not to purchase so not to waste your money. Jetson's customer service was no better either, they told me they would give me a 10% discount on a future purchase. Spending $399 and getting nothing in return is definitely not a good investment, very unhappy customer, please do not waste your money with this product.
Worst return experience ever
We purchased 2 of these. One stopped working shortly after opening. Tried to pursue the warranty through Jetson that was offered according to the box and instruction manual. Jetson would not honor the warranty so we arranged a return through Sam's club. Sam's club sent FedEx to pick up the return. The box was picked up by FedEx and Sam's club will not refund for my return claiming it has been lost in transit. I have been emailing for months and have stopped getting any response from Sam's club. The customer service with this return alone has been awful and so unlike the service we have experienced during our decades of membership. We will not be renewing our membership after this experience and make sure to tell all friends and colleagues to avoid Sams club after this experience. As for the go-kart, one works great, the other stopped working within a month. Do not count on Sams or Jetson to stand by this product.
Dear Valued Customer,<br /><br />Thank you for taking the time to provide detailed feedback regarding your experience with the Jetson X Electric Go-Kart. We sincerely apologize for the issues you’ve encountered, as this is not the level of product quality or customer service we aim to provide.<br /><br />We understand how frustrating it must be to experience problems with the product shortly after purchase, and we recognize the impact this has had on your overall experience. Please know that we take feedback like yours very seriously.<br /><br />We truly value your input, as it helps us identify areas for improvement in product design, quality, and overall customer service. Your feedback will be shared with our team to help guide enhancements and ensure that similar issues are addressed in the future.<br /><br />If there is anything else we can assist you with, please feel free to reach out to our customer support team at our toll-free number, 1-844-585-7462, Monday through Saturday from 10 AM to 6 PM EST.<br /><br />Once again, we sincerely apologize for the inconvenience and frustration you have experienced, and we truly appreciate your patience and for bringing this matter to our attention.<br /><br />Best Regards, <br />Customer Service Team at Jetson