Hello Barbara, Thank you for sharing your experience with your Jetson Volt X Electric Go-Kart. We are truly sorry to hear that the unit has stopped functioning properly and that the forward movement is no longer working. We understand how disappointing this must be, especially after your son enjoyed it so much. Please know that we take feedback like yours very seriously and are committed to assisting our customers in situations like this. We encourage you to reach out to our dedicated support team at your earliest convenience so that we can further assess the issue and understand what may have gone wrong. Our toll-free number is 1 (844) 585-7462, available Monday through Saturday from 10 AM to 6 PM EST. We appreciate your patience and the opportunity to assist you, and we look forward to working with you to address this matter.

Dear Valued Customer,<br /><br />Thank you for bringing this matter to our attention. We sincerely apologize for the experience you’ve had. We would like to further review this issue to determine what went wrong.<br /><br />Please contact us at our toll-free number, 1-844-585-7462, Monday through Saturday from 10 AM to 6 PM EST, so our team can assist you directly.<br /><br />We appreciate your patience and the opportunity to address this concern.<br /><br />Best Regards, <br />Customer Service Team at Jetson

Dear Valued Customer,We're truly sorry to hear about your experience with the Jetson 24-Volt X Electric Go-Kart. We understand how frustrating it must be, especially since it was a Christmas gift for your daughter. Your feedback is incredibly valuable, and we appreciate you sharing your concerns.While we strive to provide high-quality and reliable products, we recognize that issues can arise. Our team is continuously working to improve our technology and customer experience. If there’s anything further we can do to assist you, please don’t hesitate to reach out to our customer support team at 1 (844) 585-7462. We truly value your input and appreciate your patience.Best Regards, Customer Service Team at Jetson

Dear Valued Customer,<br /><br />We sincerely apologize for the experience you’ve had with the Jetson X Electric Go-Kart. We would like to further review this matter to determine what went wrong.<br /><br />Please reach out to our customer support team at our toll-free number, 1-844-585-7462, Monday through Saturday from 10 AM to 6 PM EST. We are more than happy to assist you and address any concerns.<br /><br />Best Regards, <br />Customer Service Team at Jetson

Dear Valued Customer,Thank you for sharing your experience with the Jetson product! We appreciate your feedback about driving on asphalt and the tire traction, as well as your enjoyment of zipping around the front yard. Regarding the battery life, we understand how important run time is for your enjoyment, and we’re sorry to hear it’s not meeting your expectations.Please note that factors like speed, terrain, and rider weight can impact battery performance. We’d love the opportunity to troubleshoot and provide further assistance. Feel free to reach out to us at our toll-free number, 1 (844) 585-7462, available from 9am to 5pm EST, so we can look into this and ensure the best possible experience for you.Best Regards, Customer Service Team at Jetson