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Member's Mark 12' x 16' Galvanized Steel Pergola Light Brown

Love, love, love it. Delivery was fast, and on the day it was promised.  All items were in the box and in perfect shape. 3 people 1 1/2 hour is totally inaccurate,  the setup went  smoothly, just longer the 1.5 hours.

Pergola

Looks great. Arrived in great condition. Appreciated the extra part pack which I needed just a few

nice product. very clear assembly.

BILT

Stakes

For starters, the delivery person that came did not call to let me know when he was coming, then was rude when he got there. Then I get home to find that the boxes were damaged, which ultimately led to about 10-15 pieces that were damaged. With no sort of Sam’s Club support, and very little time (due to an event that I had coming up), I basically had to use a mallet to somewhat pound the pieces back into the shape that they were supposed to be in. There were several that were bent, and many that were scratched pretty badly. The instructions were just ok, as there were several things that you kinda had to figure out on your own. Overall, we were able to get it out together in about 5 hours. Once it was put together it looked nice. But it was not a good experience at all.

Not a good experience

Ordered this the first of August and took about 3 weeks to deliver. Once it was delivered, the boxes were ripped and beat up so was fearful that not all the pieces would still be in there. Finally took it out and got it together and had lots of extra parts. Took about 4 people to set up and instructions were pretty complicated to follow. Love the Pergola though, it really makes our patio stand out! Good quality and much more affordable than a wooden one at this point!

12' x 16' pergola

Customer reviews for Member's Mark 12' x 16' Galvanized Steel Pergola Light Brown

Member photos

Pergola

nice product. very clear assembly.

Stakes