Box was completely thrashed by the shipping company. I inspected it before signing and the safe looked ok—minor scratches and small dent. Sentry quality control isn’t good, I could tell that right off the bat. Interior shelf brackets are screwed in crooked and not tight. Interior lining isn’t glued in well—loose on all seams. Interior shelves are really cheap made. I bought this for the ETL 30 minute fire rating so hopefully it holds up if I ever have a fire. At 220 lbs the entire safe could easily be stolen by one person and isn’t as beefy as I thought it would be—definitely have to bolt it down. I’ve read other reviews that the locking mechanism and handle aren’t dependable so I will see after a few months of use if it breaks.

I have experienced several problems with this safe. The first delivery had to be returned because front of safe was badly scratched. The replacement has the felt lining on the shelves and interior is hanging off the edges instead of glued to surfaces. There had been wet, and glue spots on the back of the shelves that needed cleaning. The door needed to be left open to dry out the safe. Now the door will not close properly and it can't be locked.

This a very good safe. Well made and very solid with plenty of room inside for the items that I want to protect. I hope I never find out if the fire and/or waterproof features actually work as claimed. The only issue that I have, is that the bottom of the safe is not level. It wobbles (btw, my floor is level). I used plastic shims to level the safe - it worked for me. If you are looking for a well made large safe from a reputable company and willing to pay the price, I recommend this safe.

Nice & heavy BUT not waterproof unless bolted down - should have been designed better to allow free standing safe to be waterproof. Factory safe code NOT affixed to instruction book - trying to figure out if customer service will be able to help. Should have incorporated LED lighting system inside.

The safe meets all my expectations. For a home safe it is large and it can house ALL my personal & valuable possession's. Five code Digital password easy to remember & set-up, back-up key entry will ensure that the safe will open "If" any problem occurs. Important features, fire & water proof & extremely heavy, weighing in at over 90 kilograms (200lbs). Due to the weight, it will take a Two (2) person team with knowledge on moving to final resting place.

Overall looks great and a good value. One issue the directions for setting up entry passwords not East to follow as the location of factory unchangeable code needed yo set personal code not well elucidated. Once you figure that, very easy to set up and use.

So I took delivery of this safe a couple three days ago. I read a lot of reviews previous to my purchase to ensure it was what I wanted. Everyone is correct, it does have a very unique odor about it, I am hoping the Damp Rid will take it away. The safe has four holes drilled in the case but only comes with two rubber washers and mounting bolts? The two upper holes revealed the material in between and you could not see directly through them. The two floor holes I could not see anything obstructing the passage other than the carpet inside. So if you are going to purchase this safe, get some snug fitting rubber and steel washers along with some anchor bolts for the top holes in order to mount it with all four holes, or spend ten bucks and order their kit. Either way once you have this sucker bolted down it is not going anywhere. "CAUTION" be careful when operating the key and taking off the faceplate, there are little plastic supports on the face that are very fragile. I broke one off but it does not seem to interfere with the faceplate. I am very happy with my purchase and would recommend this safe to anyone who is planning on upgrading or buying for the first time. This is my 4th sentry safe and I have not been disappointed yet.

Burglary was not my prime concern for buying this safe. We live in a secure building and theft would be very hard. However, 2 months ago someone left a candle burning in their apartment and it started a fire. There isn't a lot to burn. Can you say concrete, steel and firewalls. So the fire was a nonissue. However, the sprinkler system soaked 6 units on each floor from #23 to #18. Everything ruined. I was alarmed. I am the keeper of our family history. Most of which I have converted to DVD and CD formats. Furniture, electronics, etc. can be replaced; the family history can't. So I wanted a safe that would protect from fire long enough for the sprinklers to do their job, and keep it all dry. NOW THE ONLY PROBLEM WAS..... WHEN READING THE DIRECTIONS I FOUND OUT THE SAFE WOULD NOT BE WATERPROOF UNLESS IT WAS BOLTED TO THE FLOOR. THIS WAS NOT IN THE LITERATURE, BUT I DID FIND A WORKAROUND. SO I AM HAPPY, BUT I WISH I HAD KNOWN SOONER. MIGHT HAVE MADE ANOTHER CHOICE. By the way, quick delivery, easy to put into place, good size for our stuff, good build quality, and the price was right.

Had an issue with the top bolt. Was told it is a common issue. Sent instruction on how to fix but I had to pay someone to do it because I couldn't get the screws on the door cover off without fear of stripping them. But it's all back together and the door closes and I'm happy with the safe.

Overall well built but one improvement would give it five stars. I bolted it directly to a flat concrete floor but it wobbled. I thought the floor may have had a high spot but did not. Looking down into the bolt hole cavities after re- bolting, the problem was revealed. The bolts were tight. It was the bottom of the save flexing that was causing the wobbling. The bottom of the safe either needs to be made of a thicker gauge of steel or beefed up to prevent wobbling.