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Customer reviews for SentrySafe EF4738E Fire-Resistant and Water-Resistant Safe with Digital Lock, 4.70 Cu. ft. for
SentrySafe EF4738E Fire-Resistant and Water-Resistant Safe with Digital Lock, 4.70 Cu. ft.
4.2 out of 5 stars
stars
311 ratings262 reviews
  1. 5 stars60% (188)
  2. 4 stars20% (63)
  3. 3 stars9% (29)
  4. 2 stars3% (9)
  5. 1 star7% (22)

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Showing 1-10 of 262 reviews
Jul 14, 2020
Ken
5 out of 5 stars review

Verified Purchase

Good buy from start to finish.

This was a good order from start to finish. Well made as advertised for the money. Delivered as promised, when promised. Easy to set up. Don't need to bolt it to the floor. Weighs 270 lbs, and mine is probably over 300 lbs with all my stuff in it. Only had three weeks, but working well so far. Holds a lot of stuff. Good buy for the money. Beats those little safety deposit boxes, if you can get one for the high rent.

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Mar 11, 2018
Themurr
5 out of 5 stars review

Verified Purchase

Not too small-Not too big

This is the second one of this size I have. For a person aging, I can move this safe by myself,not too big. I like the features of water proof/fire proof. Delivery was very fast. The only downfall of the delivery was the company was going to call to set up a drop off date/time, they did not, lucky my wife was home. The delivery man did stage the safe inside my garage;not left on the curb;TY. There is a strong smell of glue inside the safe, this will go away in time. This is a great safe with excellent features, I would recommend!

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Dec 27, 2023
badamse
4 out of 5 stars review

Verified Purchase

Good safe

This a very good safe. Well made and very solid with plenty of room inside for the items that I want to protect. I hope I never find out if the fire and/or waterproof features actually work as claimed. The only issue that I have, is that the bottom of the safe is not level. It wobbles (btw, my floor is level). I used plastic shims to level the safe - it worked for me. If you are looking for a well made large safe from a reputable company and willing to pay the price, I recommend this safe.

Review from sentrysafe.com
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Jul 20, 2014
JMJR
4 out of 5 stars review

Verified Purchase

Just the right Size for the Price

Brought this safe after looking at it for over a year. It finally went on sale. Gives us peace of mind. Heavy enough so I know that one person can't carry it away. I can lag it down if I want. bolts are 1-3/8 thick. Carpeted insides. I even left a few dessicant bags in the baack to keep out all moisture to protect paperwork, even though it may not be needed. Seems to be constructed well. Can't say anymore until a disaster hits. And I'm not looking forward to one!

Review from sentrysafe.com
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Mar 20, 2019
Safe Guy
4 out of 5 stars review

Verified Purchase

Good safe but issues

Good size for my needs. Others have complained door was loose when closed by 1/4". This safe has a tight fit that does not let locking handle go all the way to down position. Must put some pressure on door to fully lock hopeful with time the door will close easier. Main complaint as others have indicated is the carpeting has a bad smell. I had to leave in garage for six days with a fan blowing into safe to get the odor down to where it is tolerable. This odor is similar to new carpets, mattresses, etc.

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Jul 31, 2022
MommaVonnie
3 out of 5 stars review

Verified Purchase

SentrySafe should be called StinkySafe

It is what I expected. However, the smell is horrendous. Sentry needs to find another adhesive or liner for the inside. We put the safe in our garage with the door open for one week to let it air out. I had a portable fan blowing inside of it the entire time. It still smells. Every document and my stamp collection got sealed into food saver vacuum bags before getting put into it. I open the safe once a week and let it sit for several hours so it can air out. The smell isn't as strong, but it is still there. I read other reviews about the smell prior to this purchase but didn't realize how valid their complaints truely were.

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reply from Supplier Response

We are sorry for the experience with your safe and thank you for your feedback. I will pass it along to our quality team. We would love the opportunity to make it better for you. If you could please call 1-800-828-1438 and we&#39;ll be happy to discuss some options. <br /><br />Sentry Safe Customer Service

Jul 19, 2019
laquinta
3 out of 5 stars review

Verified Purchase

early to say

It's hard for me to say what I think yet I just got it out of the box 2 days ago, did get the batteries in and opened the door once and haven't touched it sense. So to some it up Batteries went in door open, its got a door its got a lock so far so good.

Review from sentrysafe.com
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reply from Customer Service

We appreciate your feedback. SentrySafe stands behind the quality and workmanship of our products with a manufacturing warranty, after-fire replacement program (Fire-resistant safes), and a superior US based customer service team. For questions about our products, please contact us at 1-800-828-1438

May 3, 2021
Fairman
3 out of 5 stars review

Verified Purchase

Nice & heavy BUT not waterproof unless bolted down

Nice & heavy BUT not waterproof unless bolted down - should have been designed better to allow free standing safe to be waterproof. Factory safe code NOT affixed to instruction book - trying to figure out if customer service will be able to help. Should have incorporated LED lighting system inside.

Review from sentrysafe.com
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reply from CS

We appreciate your feedback and apologize for your inconvenient experience with this product in the areas of water protection and safe information. We at SentrySafe strive to always produce high quality products. However, we recognize that problems may occasionally occur requiring further assistance. I will pass along your water protection issues and LED suggestion to our quality control team. As for the factory code, please contact our Customer Support at 1-800-828-1438. and they will help you get the code that should have been with the safe. To further assist you, Thank you.

Mar 1, 2023
KJSA
2 out of 5 stars review

Verified Purchase

Pass on the shoddy delivery

The safe was delivered with multiple dents and scratches. When I contacted customer service, I was told I would have to get this 300ln safe back out of my house to be picked back up. However, I was offered a paltry $70 Sams gift card for keeping it. The safe itself is great.

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reply from SentrySafeProductExpert

We are sorry for the experience with your safe and the dents and scratches it had. It’s hard to pinpoint how this occurred but we would love the opportunity to make it better for you. If you could please call 1-800-828-1438 and we'll be happy to discuss some options.Sentry Safe Customer Service

Jul 12, 2022
Levster
2 out of 5 stars review

Verified Purchase

Strange features safe

Digital lock is not capable of handling more than one user code. WHY?! The all-around gasket is not all that around. Instead, it's like covering 30% less than anyone would imagine that the seal type of gasket would cover. I was told that it's by design. What design?! Isn't this safe supposed to protect docs/goods/etc. on the inside from water/liquid damage?!

Review from sentrysafe.com
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reply from CS

We are sorry for the experience with your safe and thank you for your feedback. I will pass it along to our quality team. If you would like to discuss this further please call 1-800-828-1438 and we'll be happy to assist you. Sentry Safe Customer Service