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Customer reviews for SentrySafe EF4738E Fire-Resistant and Water-Resistant Safe with Digital Lock, 4.70 Cu. ft. for
SentrySafe EF4738E Fire-Resistant and Water-Resistant Safe with Digital Lock, 4.70 Cu. ft.
4.2 out of 5 stars
stars
311 ratings262 reviews
  1. 5 stars60% (188)
  2. 4 stars20% (63)
  3. 3 stars9% (29)
  4. 2 stars3% (9)
  5. 1 star7% (22)

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Showing 1-10 of 262 reviews
Mar 11, 2018
Reviewer name: Themurr
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Not too small-Not too big

This is the second one of this size I have. For a person aging, I can move this safe by myself,not too big. I like the features of water proof/fire proof. Delivery was very fast. The only downfall of the delivery was the company was going to call to set up a drop off date/time, they did not, lucky my wife was home. The delivery man did stage the safe inside my garage;not left on the curb;TY. There is a strong smell of glue inside the safe, this will go away in time. This is a great safe with excellent features, I would recommend!

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Jul 14, 2020
Reviewer name: Ken
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Good buy from start to finish.

This was a good order from start to finish. Well made as advertised for the money. Delivered as promised, when promised. Easy to set up. Don't need to bolt it to the floor. Weighs 270 lbs, and mine is probably over 300 lbs with all my stuff in it. Only had three weeks, but working well so far. Holds a lot of stuff. Good buy for the money. Beats those little safety deposit boxes, if you can get one for the high rent.

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Apr 14, 2014
Reviewer name: harryelsucio
4 out of 5 stars
4 out of 5 stars review

GOOD MIDDLE OF THE ROAD SAFE

A good value for a fair-sized safe, big enough to hold lots of stuff, and not that much more expensive than those that hold about 1/3 as much. Easy to set your own 5-digit entry code. The factory code remains operative, and the skeleton key is a great safeguard against battery failure. The included hardware for bolting the safe to the floor only had one masonry anchor, necessitating a trip to the hardware store for another. Expensive to have shipped ($120.00) and there was no option to pick it up at a local store.

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Mar 30, 2016
Reviewer name: BillyKidd88
4 out of 5 stars
4 out of 5 stars review

Good product, but watch the details

The specs from Sams Club clearly states that this safe will protect digital media and personal items. The owners manual that comes with the safe also CLEARLY states a WARNING - NO COMPUTER DISKS, AUDIO-VISUAL CASSETTES OR PHOTO NEGATIVES. It also recommends that you place delicate items in an air-tight container inside the safe. I interpret this to say "buy another safe that will fit inside this safe!". Still a reasonable price with a good sized interior.

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May 15, 2019
Reviewer name: DaleD
3 out of 5 stars
3 out of 5 stars review

Safe's fine, Dimensions are WRONG! :(

I've had great luck with SentrySafes so the product itself is just fine. The interior space is right at 4.68, so I'll let them round up to 4.7. HOWEVER, comma, the exterior dimensions ARE NOT as advertised. :( The safe is only Sixteen inches wide (16") NOT 19" as advertised. The safe is only Twenty and a half inches (20.5") deep, and NOT 21.7. I might not argue much about an inch on the depth. It's not much, but an inch is an inch. However, I will express my extreme disappointment with the safe being short 3 inches across. I REALLY needed those 3 inches. If I had known the safe was going to be so much smaller than advertised I would have opted for a different model (perhaps a different brand). I'm going to mark the recommend box as a YES. But, that comes with a caveat emptor that the next person who buys this safe needs to understand that the external size is NOT as advertised.

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Jul 31, 2022
Reviewer name: MommaVonnie
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

SentrySafe should be called StinkySafe

It is what I expected. However, the smell is horrendous. Sentry needs to find another adhesive or liner for the inside. We put the safe in our garage with the door open for one week to let it air out. I had a portable fan blowing inside of it the entire time. It still smells. Every document and my stamp collection got sealed into food saver vacuum bags before getting put into it. I open the safe once a week and let it sit for several hours so it can air out. The smell isn't as strong, but it is still there. I read other reviews about the smell prior to this purchase but didn't realize how valid their complaints truely were.

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reply from Supplier Response

We are sorry for the experience with your safe and thank you for your feedback. I will pass it along to our quality team. We would love the opportunity to make it better for you. If you could please call 1-800-828-1438 and we&#39;ll be happy to discuss some options. <br /><br />Sentry Safe Customer Service

May 3, 2021
Reviewer name: Fairman
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Nice & heavy BUT not waterproof unless bolted down

Nice & heavy BUT not waterproof unless bolted down - should have been designed better to allow free standing safe to be waterproof. Factory safe code NOT affixed to instruction book - trying to figure out if customer service will be able to help. Should have incorporated LED lighting system inside.

Review from sentrysafe.com
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reply from CS

We appreciate your feedback and apologize for your inconvenient experience with this product in the areas of water protection and safe information. We at SentrySafe strive to always produce high quality products. However, we recognize that problems may occasionally occur requiring further assistance. I will pass along your water protection issues and LED suggestion to our quality control team. As for the factory code, please contact our Customer Support at 1-800-828-1438. and they will help you get the code that should have been with the safe. To further assist you, Thank you.

Mar 1, 2023
Reviewer name: KJSA
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Pass on the shoddy delivery

The safe was delivered with multiple dents and scratches. When I contacted customer service, I was told I would have to get this 300ln safe back out of my house to be picked back up. However, I was offered a paltry $70 Sams gift card for keeping it. The safe itself is great.

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reply from SentrySafeProductExpert

We are sorry for the experience with your safe and the dents and scratches it had. It’s hard to pinpoint how this occurred but we would love the opportunity to make it better for you. If you could please call 1-800-828-1438 and we'll be happy to discuss some options.Sentry Safe Customer Service

Feb 14, 2016
Reviewer name: RebPop
2 out of 5 stars
2 out of 5 stars review

Would not purchase again

Sam's Club end was great. Received when promised and packaged great. However, when we opened the box, the paint on the edges is all chipped off, and the plugs in the hinges are broken out. This is the second safe I purchased from Sentry, the first (smaller one) is great, but apparently their quality has gone down since my last purchase, about 8 years ago.

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reply from SentrySafeProductExpert

We appreciate your feedback and apologize for your inconvenient experience with this product. Please contact us immediately regarding this product at 800-828-1438.

Jun 7, 2023
Reviewer name: Anonymous
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

NOT SATIFIED

Right now I do not have a positive outlook as far as my new Sentry Safe is concerned. The safe came with no factory passcode. I inadvertently locked the skeleton key in the safe. The user passcode works on an intermittent basis (sometimes it works & sometimes it doesn't) I have not been able to access the inside of this safe for a few days now. I have tried several times to open it with no good results.

Review from sentrysafe.com
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reply from CS

We are sorry for the experience with your safe. We would love the opportunity to make it better for you. If you could please call 1-800-828-1438 and we will be happy to discuss some options. If email is better, please complete the contact us form at www.sentrysafe.com. Sentry Safe Customer Service