Skip to Main Content
Sam's Club
Sam's Club
All Departments
All Services
Customer reviews for SentrySafe EF4738E Fire-Resistant and Water-Resistant Safe with Digital Lock, 4.70 Cu. ft. for
SentrySafe EF4738E Fire-Resistant and Water-Resistant Safe with Digital Lock, 4.70 Cu. ft.
4.2 out of 5 stars
stars
311 ratings262 reviews
  1. 5 stars60% (188)
  2. 4 stars20% (63)
  3. 3 stars9% (29)
  4. 2 stars3% (9)
  5. 1 star7% (22)

Member photos

Sort by |
Showing 11-20 of 262 reviews
Jul 22, 2018
Rich Fiorenza
5 out of 5 stars review

Verified Purchase

Reliable Support

This is my third purchase of a SentrySafe product. My primary reason for continuing with SentrySafe is the excellent support and assistance I received when problems with the internal mechanism of my prior one. I am still using it in addition to the current one purchased.

Review from sentrysafe.com
Helpful?7E11U7IEWABP13847501320
Jan 5, 2020
red moto
5 out of 5 stars review

Verified Purchase

Perfect size for our Needs

The safe seems larger than the dimensions provided even though it is not. Everything that we needed to put in it for safekeeping fits perfectly with room to spare. It will definitely suite our purpose. The delivery came a little early and the team delivering were very friendly and accommodating. Thanks

Review from sentrysafe.com
Helpful?7E11U7IEWABP13847501320
Nov 16, 2020
Robert45
5 out of 5 stars review

Verified Purchase

Just What I Needed

Needed to upgrade to a larger water/fire proof safe. Fits nicely into the corner of my closet. The electronic keypad is very convenient and key overridable in case of battery or my memory failure! Solidly built. Definitely requires two people to move it upstairs!

Review from sentrysafe.com
Helpful?7E11U7IEWABP13847501320
Jun 2, 2022
Costumer
1 out of 5 stars review

Verified Purchase

Safe doesn’t open and no reply from company

As far as be secure I would have to say that I can’t get in, even with the factory code. Lights up green for a good code, but does not open. If it has a key it must be locked inside. Hopefully they will get back to me so I can use it as more than a paper weight.

Review from sentrysafe.com
Helpful?7E11U7IEWABP13847501320
reply from CS

We are very sorry about the hold time you've experienced. We would like to opportunity to go over some possible trouble shooting tips with you. If you emailed us using the "contact us" form found at www.sentrysafe.com we will get back to you asap. Or you can give us a call directly at 1-800-828-1438. Sentry Safe Customer Service

Feb 20, 2022
Rocklyn
5 out of 5 stars review

Verified Purchase

Strong and Secure Safe

The safe meets all my expectations. For a home safe it is large and it can house ALL my personal & valuable possession's. Five code Digital password easy to remember & set-up, back-up key entry will ensure that the safe will open "If" any problem occurs. Important features, fire & water proof & extremely heavy, weighing in at over 90 kilograms (200lbs). Due to the weight, it will take a Two (2) person team with knowledge on moving to final resting place.

Review from sentrysafe.com
Helpful?7E11U7IEWABP13847501320
May 3, 2021
Fairman
3 out of 5 stars review

Verified Purchase

Nice & heavy BUT not waterproof unless bolted down

Nice & heavy BUT not waterproof unless bolted down - should have been designed better to allow free standing safe to be waterproof. Factory safe code NOT affixed to instruction book - trying to figure out if customer service will be able to help. Should have incorporated LED lighting system inside.

Review from sentrysafe.com
Helpful?7E11U7IEWABP13847501320
reply from CS

We appreciate your feedback and apologize for your inconvenient experience with this product in the areas of water protection and safe information. We at SentrySafe strive to always produce high quality products. However, we recognize that problems may occasionally occur requiring further assistance. I will pass along your water protection issues and LED suggestion to our quality control team. As for the factory code, please contact our Customer Support at 1-800-828-1438. and they will help you get the code that should have been with the safe. To further assist you, Thank you.

Aug 10, 2024
Shastabeau
5 out of 5 stars review

Verified Purchase

Stout

Seems to be stoutly built. Handle tight, lock system seems to be good. Had a combination safe, but my wife could never get it open. Only complaint I currently have is the holes to secure the safe to thecwall aren't 18 inches apart, the distance between studs.

Review from sentrysafe.com
Helpful?7E11U7IEWABP13847501320
Dec 5, 2021
Rayzi
3 out of 5 stars review

Verified Purchase

Nice safe, electronic lock failed

Safe is roomy with three shelves plus the floor for plenty of storage. Very confident that safe will hold off anyone trying to break it open based on its weight and sturdiness. Really like how the door is secured all the way around when closed and locked. Problem was the electronic lock fails to unlock safe after installing new batteries and entering the correct code. Had to use the key to unlock safe.. Notified customer service and they are working with me to resolve this issue. I give them 5+ stars for their kind and prompt response to my problem. Unit arrived with most of the packaging torn or missing along with several scratches on the front (door). The electronic keypad was slightly damaged and a new one was sent out immediately. Unfortunate situation for me however, again, customer service is helping.

Review from sentrysafe.com
Helpful?7E11U7IEWABP13847501320
reply from CS

We are sorry for the experience with your safe and thank you for your feedback. I will pass it along to our quality team. I'm glad we get the opportunity to make it better for you and discuss some options. Sentry Safe Customer Service

Feb 8, 2025
Cynt
5 out of 5 stars review

Verified Purchase

Great and sturdy safe!

So far the safe appears to be just what I wanted. I am enjoying using it. It is very sturdy and well built. The shelves were easily adjustable. It opens easily. However the safe arrived in a make shift box and the safe have several deep scratches. It had a lot of white substance/gritty powder. The back of the shelves have multiple permanent black fingerprints and the felt lining is not completely glued to all services. I’m still struggling with the cheaply made keypad. I hope I don’t have issues with it later. Overall, the safe size is just what I wanted and I would recommend it.

Review from sentrysafe.com
Helpful?7E11U7IEWABP13847501320
Jul 12, 2022
Levster
2 out of 5 stars review

Verified Purchase

Strange features safe

Digital lock is not capable of handling more than one user code. WHY?! The all-around gasket is not all that around. Instead, it's like covering 30% less than anyone would imagine that the seal type of gasket would cover. I was told that it's by design. What design?! Isn't this safe supposed to protect docs/goods/etc. on the inside from water/liquid damage?!

Review from sentrysafe.com
Helpful?7E11U7IEWABP13847501320
reply from CS

We are sorry for the experience with your safe and thank you for your feedback. I will pass it along to our quality team. If you would like to discuss this further please call 1-800-828-1438 and we'll be happy to assist you. Sentry Safe Customer Service