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Customer reviews for SentrySafe EF4738E Fire-Resistant and Water-Resistant Safe with Digital Lock, 4.70 Cu. ft. for
SentrySafe EF4738E Fire-Resistant and Water-Resistant Safe with Digital Lock, 4.70 Cu. ft.
4.2 out of 5 stars
stars311 ratings262 reviews
  1. 5 stars60% (188)
  2. 4 stars20% (63)
  3. 3 stars9% (29)
  4. 2 stars3% (9)
  5. 1 star7% (22)

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Showing 11-20 of 262 reviews
Mar 2, 2021
NY man
4 out of 5 stars review

Verified Purchase

Big like i was looking for, however.

This is a big piece, my concerns is that it had to be bolted down in order to be waterproof. I did bolt down and feel that the bolts were not long enough, one bolt got down good the other would not tighten like the first. Inside the frame of door has partial weather stripping foam. Think it should all around have the foam strip not just part of it. Be prepared to buy something extra for dampness. I got a nice one online, just heat and re-use..I do hope I never have to deal with a fire like I have had in the past. That sentry safe held up to the fire just not the door,, because someone tried to force it open without any luck. I believe that it was the right price for my money. So if you want a good safe sentry is the way to go.

Review from sentrysafe.com
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May 13, 2021
Tim88
4 out of 5 stars review

Verified Purchase

Excellent value at this price point

A great value at this price point. Meets all my needs as a homeowner. Fire & water proof, roomy interior with metal adjustable shelves, electronic keypad worked perfectly on the first try. After a ton of research I feel I picked the best safe for the money. I am very happy with my purchase!

Review from sentrysafe.com
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Jun 2, 2022
Costumer
1 out of 5 stars review

Verified Purchase

Safe doesn’t open and no reply from company

As far as be secure I would have to say that I can’t get in, even with the factory code. Lights up green for a good code, but does not open. If it has a key it must be locked inside. Hopefully they will get back to me so I can use it as more than a paper weight.

Review from sentrysafe.com
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reply from CS

We are very sorry about the hold time you've experienced. We would like to opportunity to go over some possible trouble shooting tips with you. If you emailed us using the "contact us" form found at www.sentrysafe.com we will get back to you asap. Or you can give us a call directly at 1-800-828-1438. Sentry Safe Customer Service

Feb 22, 2025
NeverAgainBuyingSentry
1 out of 5 stars review

Verified Purchase

Misleading - Not Really Waterproof

Very disappointed that the only way for this safe to meet its “waterproof” claim is to bolt it to the floor using the washers provided to cover the holes in the bottom. Even then, there are holes in the rear that are not covered, so water will still enter. The manual claims that the safe is sealed so well that it traps moisture inside, so you should never remove the desiccant pack and things that should not get wet from retained moisture should be sealed in ANOTHER container before being put in the safe. How is it that this thing can retain moisture when it has four open holes in the casing?

Review from sentrysafe.com
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reply from CS

Sorry for your experience. The safe is rated water resistant according to the specs up to 12 inches for 72 hours. The holes on this closer to 20-24 inches You must also bolt the safe using the included rubberized washers in order for it to be water resistant. We recommend an additional layer of protection to help with moisture, along with airing out once a month. If you have additional questions please feel free to give us a call at 800-828-1438. Sentry Safe Customer Service

Jul 16, 2018
Mr Harpo
3 out of 5 stars review

Verified Purchase

Budget and Size

Good sized safe for a decent prize. Quality of internal vertical shelve bracket placement is poor and cheap feel quality shelves. Other than that over all good safe, you do need to account for the door swing thickness (door thickness and handle) when thinking about placement.

Review from sentrysafe.com
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Feb 3, 2025
Kishor kanti Basak
3 out of 5 stars review

Verified Purchase

Lock handle to check.

Hi good morning, this is kishor here , I have problem with lock handle. It's not working well , once try to open very hard to open, once close handle can come till 60 degree not 90 degree, I changed battaries , still same . Please ask your team to check for me. Thank you.

Review from sentrysafe.com
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reply from CS

We are sorry for the experience with your safe and thank you for your feedback. I will pass it along to our quality team. We would love the opportunity to make it better for you. If you could please call 1-800-828-1438 and we will be happy to discuss some options. Sentry Safe Customer Service

Jul 22, 2018
Rich Fiorenza
5 out of 5 stars review

Verified Purchase

Reliable Support

This is my third purchase of a SentrySafe product. My primary reason for continuing with SentrySafe is the excellent support and assistance I received when problems with the internal mechanism of my prior one. I am still using it in addition to the current one purchased.

Review from sentrysafe.com
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Jan 21, 2022
PuddinTane
1 out of 5 stars review

Verified Purchase

Horribly Poor Craftsmanship

Horrible Craftsmanship! The inside felt lining is a mess, a lot of loose pieces! None of the 12 screws holding shelf brackets were tight and all are at an angle, they will not go in straight or tighten. Where is quality control? Very over priced for workmanship and quality of this safe!

Review from sentrysafe.com
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reply from CS

We are sorry for the experience with your safe and thank you for your feedback. I will pass it along to our quality team. We would love the opportunity to make it better for you. If you could please call 1-800-828-1438 and we'll be happy to discuss some options. Sentry Safe Customer Service

Nov 16, 2020
Robert45
5 out of 5 stars review

Verified Purchase

Just What I Needed

Needed to upgrade to a larger water/fire proof safe. Fits nicely into the corner of my closet. The electronic keypad is very convenient and key overridable in case of battery or my memory failure! Solidly built. Definitely requires two people to move it upstairs!

Review from sentrysafe.com
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Nov 16, 2019
5biker275
5 out of 5 stars review

Verified Purchase

Strong, secure and very heavy

I was a bit skeptical about ordering a document safe in the first place. It was delivered and set in my garage for me to move to it's permanent location. Programming my personal entry code was easy, and in the end I will no longer need to pay the annual fee for a safe deposit box at my local bank. The only change I would like to make is to have a sixth locking bolt located on the bottom of the door.

Review from sentrysafe.com
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