We have had this safe approximately two years. We have had several issues with it. The motor to unlock it has always been weak. In talking with SentrySafe's customer service, they had us remove the battery tray it came with & use a 9V battery instead. We continued to have issues with it, although not as frequently & were just told to use a brand name battery with an expiration date 10 years in the future. Finally, the door just came loose where it was welded to the top hinge.

Sentry Safe will not stand behind nor honor their warranty. Ours will not lock. They Sight the customer mistake, batteries, door gasket and anything else they can think up. Finally, it's your problem not ours. Note it not the CS on the phone it's IS the person who they answer to, who refuses honor warranty and service.

The safe worked OK for a time. After leaving the door open while in storage for about a year, I installed new batteries and I placed some items into it, but the door would not close and "latch". Finally got rough and got it closed. Then IT WOULD NOT OPEN! Tried my combination, tried factory original combination, and tried the "key". After repeating these efforts 5 or 6 times, the handle broke off! Tried to call SentrySafe and gave up after 25 minutes waiting for connection to a real person. Emailed a request for help on the SentrySafe website, but no response. After a few days without Sentry feedback, I needed some items in the safe, so I drilled and sawed a large hole in the back of my safe. Got what I needed, but had to destroy this "safe"! Now I am looking for a better product with, I hope, better customer service.

Initially, Safe would not open. Had to use the "KEY" to open the safe. Since then, it appears to open and close normally . We'll see...….

Peace of mind - we now have peace of mind in knowing that our documents and personal items are secure when we leave the house.

I like the safe a lot. The only thing is it never came with an emergency key. But other than that the safe works great.

Really good safe. The only problem we have is the handle shaft has gone bad twice. It’s not that hard to replace though.

Glad I got the 3.4 cu ft model, it is about the size of a dorm refrigerator and will handle plenty of documents and other valuable storage.

The best thing about this safe is it has a key to open it. The last safe I had the electronic keypad broke so I couldn't open it.

I was looking for a safe that is fireproof and waterproof with enough space. This fit the bill. I really like it.