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Customer reviews for LG 86" Class UR8000 series LED 4K UHD Smart webOS 23 w/ ThinQ AI TV - 86UR8000AUA for
LG 86" Class UR8000 series LED 4K UHD Smart webOS 23 w/ ThinQ AI TV - 86UR8000AUA
4.4 out of 5 stars
stars
1,038 ratings905 reviews
  1. 5 stars68% (704)
  2. 4 stars19% (200)
  3. 3 stars6% (65)
  4. 2 stars3% (27)
  5. 1 star4% (42)

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Showing 11-20 of 905 reviews
Jun 12, 2023
Reviewer name: BPez
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Happy with my purchase?

Bought this TV a few weeks ago. I enjoy the remote and ease of navigation. The software is responsive.

Review from lg.com
Helpful?1SKXLQKM4A7X13826921185
reply from LG Social Media

Hi, thanks for providing your feedback for your LG 65 Inch Class UR8000 series LED 4K TV. We appreciate you highlighting the ease of using the navigation and the positive user experience for the remote! Should you need support, don't hesitate to reach out! Please see our contact options here: https://www.lg.com/us/support/contact. We hope you're looking forward to binge watching and movie nights! ^Chris

Mar 29, 2024
Reviewer name: AAAGovens
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Worthy buy

[This review was collected as part of a promotion.] I am very satisfied and happy with my purchase I don't have a sound bad but with this tv I really don't think I need it

Review from lg.com
Helpful?1SKXLQKM4A7X13826921185
Oct 20, 2023
Reviewer name: DebGus
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Incredible color

We purchased this in October and LOVE the quality of color and easy accessibility. We are looking forward to all that is featured on this great television.

Review from lg.com
Helpful?1SKXLQKM4A7X13826921185
Jun 12, 2023
Reviewer name: Dan McRae
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Great Birthday and Fathers day gift from my family

[This review was collected as part of a promotion.] While I'm still learning exploring all of the meet features, I'm really impressed with the picture and sound quality.

Review from lg.com
Helpful?1SKXLQKM4A7X13826921185
reply from social/LG

First and foremost, We would like to thank you for taking the time to provide feedback on your experience with LG. We genuinely value every review, as it helps us identify areas for improvement and continually strive to provide exceptional service. Have a great day. ~Tanisha

Dec 30, 2023
Reviewer name: Derek
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

TV is great Sam's club customer service horrific

The TV itself is great but the customer service I received from Sam's club as far as shipping goes was absolutely horrific 3 weeks of back and forth between them and the 3rd party carrier they use. Nobody knew where it was or when it would be delivered. They were extremely unprofessional and makes me 2nd guess wanting to order anything online again

Helpful?1SKXLQKM4A7X13826921185
Oct 14, 2023
Reviewer name: do not want
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

My reaction is more negative than positve.

[This review was collected as part of a promotion.] I had an old LG TV that needed updating, so I bought this bigger 55" one. The picture quality is fine. But I absolutely hate the way the menu section works, there should be a simpler solution to switch to Roku or a DVD player, The old TV had a simple button to click, now this product with its menu makes this a very unfriendly clicking around need. I also object strongly to the "necessity" of having all the data of my use collected and moved on to who knows who. This should be an option only if one has the wish for that!

Review from lg.com
Helpful?1SKXLQKM4A7X13826921185
reply from LG Digital Care Team

Hey there! Thank you for taking the time to leave a review. We are continuously updating our products, and your feedback is vital to that process. If you have any other ideas, please let us know here: http://spr.ly/6425usUNF. ^Gaby

Sep 13, 2023
Reviewer name: BOB HOWATT
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Instructions disappointing

[This review was collected as part of a promotion.] I bought TV about 3 weeks Im 75 years old and found it very difficult to try and read the instructions. Should have a instruction manual in larger print and plain language. Can only watch channels until I get a manual I can understand "Very disappointed "

Review from lg.com
Helpful?1SKXLQKM4A7X13826921185
reply from Customer Care

We are saddened to hear that your LG Smart TV fell short of your expectations. We value your input; it does not go unnoticed. Also, we would love to invite you to share these thoughts on our LG feedback page, http://spr.ly/6422uGxzC, so that our product development and customer service teams can make vast improvements for the future. ~Rita

Mar 23, 2024
Reviewer name: benwat42
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

High Expectations, a Few Disappointments

[This review was collected as part of a promotion.] I bought and installed this 65 inch TV about a month ago. The picture quality lives up to what I expected from some reviews that I read. However, I found that the "Magic" remote a disappoint. The cursor bounces around and requires a steady hand and a delicate "push" on the button to make the selection that I want. It also freezes quite often; that means a turn off and restart the TV. The voice system is pretty annoying. It randomly presents some "helpful" suggestions for my input. Those are confusing and are difficult to remove.

Review from lg.com
Helpful?1SKXLQKM4A7X13826921185
Sep 6, 2023
Reviewer name: Local Townie
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great 50 inch TV

[This review was collected as part of a promotion.] Great unit. Has a really crisp picture bright and the colors are very vibrant. The app bar is a nice featurefor any app you might subscribe to. The remote took a bit of playing around to figure but I am getting the hang of it now. replaced an older 43 inch tv and was well worth the investment. If you have a small living room it's the perfect size at 50 inches. I would recommend this tv to anyone who is thinking about upgrading.

Review from lg.com
Helpful?1SKXLQKM4A7X13826921185
Oct 11, 2023
Reviewer name: lucy31
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Excellent choice

My last LG was a Plasma which I loved and it lasted over 24 years. I had been looking at the OLED but it was out of my price range. I am very content with what i chose the 86 UR8000AUA. The picture is excellent. I am learning the control. My kids put it on the wall which was very easy. I would hope this TV would last as long as the Plasma, we will see.

Review from lg.com
Helpful?1SKXLQKM4A7X13826921185
reply from Customer Care

Thank you for choosing LG, and we're thrilled to hear about your positive experience with our products. The LG 86UR8000AUA from the UR8000 series is indeed an excellent choice, offering impressive 4K UHD picture quality and the convenience of webOS with ThinQ AI. It's great to hear that you found wall mounting easy, and we appreciate your loyalty after enjoying your previous LG Plasma TV for over 24 years. While we cannot guarantee the exact lifespan of your new TV, rest assured that LG is committed to producing high-quality, durable products. If you have any questions or need assistance with your TV in the future, please don't hesitate to reach out. We're here to help! If you require further assistance or have specific questions, feel free to contact us on our social media channels such as Facebook or X (Twitter) at @LGUSSupport. Enjoy your new TV!