I bought this machine in October 2021. In May 2022 I noticed the water bin needed to be filled. I filled with water, put it back on machine to make a cup of coffee and it started smoking and would not turn back on.

It is a great coffee maker but... I have had at least four of them and they al suddenly stopped working. I found out online that there is a reset fuse in them that is not accessible so it can not be reset. It then becomes garbage!

There are multiple streams when brewing...much better flavor from the same k-cup you'd get with a single stream machine. You'd have to be an owner of an original k-cup machine to appreciate the improvements.....well worth upgrading to this machine (plus, what's the risk? If you don't like it, it can be returned...).Try it you'll like it!

I bought this keurig at Sam's nearly 2 years ago. It worked great for around 7 months, then just no power. I had registered it so Keurig replaced it. The replacement also lasted about 7 months then no power just dead. This time Keurig is not replacing it but will not answer my emails sooo????? Just don't by this model.

I purchased this coffee maker from Sam's about 6 months ago or so. It suddenly stopped working! Power wouldn't come on at all. The descale light would never go off no matter what you did or how many times you descaled it. All I can say is pass it up. So glad that Sam's is so good about standing behind products it sells.By the way I did like the size of it.

Bought this for my very careful, responsible and thankful son to take to college. He was so careful with it, leaving it in all it's packaging and moving it in upright position. He only got to make about 6 cups of coffee before it turned on, then shut off and now it's nothing more than an expensive paperweight. Apparently, this is a common issue with this model and they are still selling it. What a disappointment!!!! They don't make these like they used to and they don't have any business selling something they know is bad. Never going to invest in the brand again. $100+ is hard to earn.

This was a replacement for our second Keurig, which the other two lasted a good 2-3 years of heavy use. This garbage model didn't make it month... Reading other reviews it's obvious that ours wasn't an isolated incident. I was told @ Sam's when I returned it that they've gotten a few returned with similar issues.

My machine broke in 7 months. The previous Keurig also died within the year. I bought the dual brew ninja and it's way better. Also, unbeknownst until recently, Keurig deliberately makes sure the machine has difficulty with non Keurig cups. It pours the wrong amount, usually much less than the correct amount with non Keurig cups.

My Keurig stopped working and I liked the design of this one. It actually takes up more space on my counter. It's taller and longer than the one I previously owned. They way it punches the k-cup always spills coffee grounds into your cup. We have to put the k-cup in, close it, rinse out the coffee grounds and then make your coffee. And, if you choose 12 ozs the k-cup will explode. I'm now looking for another brand. Keurig gets worse worh each new design. This is my 4th.

Bought this a little over a year ago to replace one that lasted 15 years. While it worked it was great. We took great care in changing filters and descaling etc. - just quit working. It will power in and nothing. We reset the thermostat (take apart- use paper clip to push tiny hole) but that did not help. Just tossed it in the garbage. Not worth the hassle of battling to get a new one.