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Customer reviews for Keurig K-Supreme Single-Serve K-Cup Pod Coffee Maker With 24 K-Cup Pods for
Keurig K-Supreme Single-Serve K-Cup Pod Coffee Maker With 24 K-Cup Pods
4.3 out of 5 stars
stars
4,750 ratings2,862 reviews
  1. 5 stars70% (3,345)
  2. 4 stars10% (464)
  3. 3 stars5% (245)
  4. 2 stars4% (186)
  5. 1 star11% (510)

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Showing 1,541-1,550 of 2,862 reviews
Jul 27, 2020
Reviewer name: Shae06
5 out of 5 stars
5 out of 5 stars review

Awesome features

I recieved my keurig 1 week ago and I absolutely love it!! It has simplified my morning routine. I can have my coffee hot or iced. It also will make it in multiple sizes so I can have a big cup in the morning or a smaller cup in the afternoon. I truly LOVE it!!

Review from keurig.com
Helpful?396P4K41FUCM13821120051
reply from Consumer Care

Thanks for brewing the love, Shae! Enjoy!

Aug 16, 2024
Reviewer name: Di W
4 out of 5 stars
4 out of 5 stars review

Almost a 5 Star

Would have given 5 stars, but it does not seem to like brewing hot cocoa. Coffee is great, cocoa not so much. Typically you would use the 6oz button for cocoa, but I use 8oz to make sure i get all of the chocolate out. Upon completion I will open it and there will still be water in the K-Cup. I typically end up opening up the K-Cup and rinsing in my hot chocolate to get it all out.

Helpful?396P4K41FUCM13821120051
reply from Keurig Care

Thank you for your feedback. We strive for excellence and would like for your experience to be the best that it can be. Please contact our Consumer Care team at 866-901-2739. Customer's such as yourself help us to improve our products and we would love the opportunity to look into this further.

Jun 8, 2022
Reviewer name: Bunkercat138
1 out of 5 stars
1 out of 5 stars review

Will not turn on after descale process

After descaling the machine the first time, it was fine. HOWEVER when it needed descaling again the machine will not turn on to brew. I have watched EVERY UTube video and read all "hacks" to get the machine to work... None of the hacks work. The UTube videos are way to complex as Keurig makes the reset button unreachable with disassembling the whole machine....REALLY. This is just not good business. It seems ALOT of people have experienced this by the comments in every HACK and U_TUBE video. It seems if Keurig had thought this process out then they would have higher ratings. If I could give a ZERO at this point I would. The coffee good when it works...but to keep spending money on a machine is crazy.

Review from keurig.com
Helpful?396P4K41FUCM13821120051
reply from Consumer Care

Have you tried reaching out to our Consumer Care team regarding your coffee maker? We can be reached at 866-901-2739 and will be happy to troubleshoot your coffee maker with you.

May 3, 2021
Reviewer name: Nimarios
1 out of 5 stars
1 out of 5 stars review

K supreme just stopped working

This is my third K supreme machine. I have returned two and now this one will be heading back. It just stops working and turns off and will not go back on. My original Keurig lasted for years. I loved it and was sad when it made its last cup of coffee. This new machine is terrible! The same problem keeps happening. I only use k cups so I don’t know what the issue is. Keurig please come up with a better system. This one is no good.

Review from keurig.com
Helpful?396P4K41FUCM13821120051
reply from Consumer Care

We are sorry to hear about the issues you have faced with the K-Supreme coffee maker. We really wouldn't expect this from our products. Can you call our Customer Care team please? The number is 866-901-2739 and we are here to help.

Aug 5, 2022
Reviewer name: Jdub00769
1 out of 5 stars
1 out of 5 stars review

Horrible machine

I used to own a K-Select series machine and that was awesome for 4 years. It finally failed and I replaced it with a Nespresso machine…given I drink decaf, there wasn’t much options for flavors so I passed that along and purchased a Kurig K- Supreme machine…this thing has been the worst thing I’ve ever purchased. Every cup of coffee is completely watered down, the grounds cup over flows w grounds into the cup. So bad for just 4 months old.

Review from keurig.com
Helpful?396P4K41FUCM13821120051
Jul 23, 2020
Reviewer name: Mari_805sb
5 out of 5 stars
5 out of 5 stars review

In love

It’s not bulky and doesn’t take up a lot of counter space! Which is really important, I have limited space on my counter. My last one would have more than half. Really easy to set up and easy to use. I’m in love with my new coffee maker. Definitely recommend to everyone

Review from keurig.com
Helpful?396P4K41FUCM13821120051
reply from Consumer Care

We're glad you're enjoying your K-Supreme! Thank you for your review and feedback.

Dec 31, 2022
Reviewer name: Amys2
1 out of 5 stars
1 out of 5 stars review

Disappointed

I loved everything about this model. The first one we bought quit working right at 6 months. I loved it so much I was hoping it was just a fluke and bought a second one. It sadly only lasted about 8 months. No more, beware of purchasing if you want a product that lasts.

Review from keurig.com
Helpful?396P4K41FUCM13821120051
reply from Consumer Care

We're sorry to hear that your K-Supreme coffee maker is not working properly. Please call our Consumer Care team at 866-901-2739 so we can assist you with this issue.

Jul 13, 2021
Reviewer name: sj3free
4 out of 5 stars
4 out of 5 stars review

Descaling guide hard to find but

Purchased this in January and having the same issue as everyone else. Could not stop Descale light from blinking. I called customer service and they were very helpful. Basically go to page 4 of your user manual. I’ve attached a screenshot. It is a multi step process but the light finally stopped blinking. Woohoo!

Review from keurig.com
Helpful?396P4K41FUCM13821120051
May 31, 2021
Reviewer name: Maple coffee lover
1 out of 5 stars
1 out of 5 stars review

Not so much

I received this Keurig version as a gift. I have had a lot of issues with leaky grounds. About 90% of the time I have to clean up the mess and throw out my freshly brewed cup due to the there being too many grounds in my cup. While I understand that there are times minor issues and glitches can occur, this is ridiculous. I am very disappointed. I own a 2.0 which is approximately 6 years old and I have not had any complaints. I noticed a lot of people are reporting they too are having issues with this K-Supreme version, including my particular issue. I hope there is a non-costly solution to correct these issues.

Review from keurig.com
Helpful?396P4K41FUCM13821120051
reply from Consumer Care

Thank you for reviewing your K-Supreme coffee maker. The behavior you're describing certainly does not sound normal. Has your K-Cup pod been removed and reinserted into the brewer? For best results, we recommend one time use with our K-Cup pods. Reusing or rotating the K-Cup pod after brewing can cause overflow and coffee grounds. If this is not the case, please call our Consumer Care team at 866-901-2739, we’d be happy to help!

Jun 11, 2021
Reviewer name: Blackjack
3 out of 5 stars
3 out of 5 stars review

Good features

Bought the machine and after about one month started telling me and water even though the water reservoir was full. Keurig sent me a new machine and after a while it started saying add water. Thought I would live with it. Tell this morning machine is dead. Keurig is sending me another machine and want me to return this one.

Review from keurig.com
Helpful?396P4K41FUCM13821120051
reply from Consumer Care

Thank you for your review. We do take this feedback very seriously and are confident our team will be able to address your concerns. If you ever need further assistance, please do not hesitate to call our Consumer Care team at 866-901-2739, we will be more than happy to help.