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Customer reviews for Keurig K-Supreme Single-Serve K-Cup Pod Coffee Maker With 24 K-Cup Pods for
Keurig K-Supreme Single-Serve K-Cup Pod Coffee Maker With 24 K-Cup Pods
4.3 out of 5 stars
stars
4,750 ratings2,862 reviews
  1. 5 stars70% (3,345)
  2. 4 stars10% (464)
  3. 3 stars5% (245)
  4. 2 stars4% (186)
  5. 1 star11% (510)

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Showing 1,531-1,540 of 2,862 reviews
Nov 2, 2022
Reviewer name: Laura909
1 out of 5 stars
1 out of 5 stars review

25 minutes later..

I have only had this coffee maker for 3 months and every morning it can take up to 5 resets and 25 minutes later to have a weak cup of cold coffee I have to put in the microwave. This model has been a piece of absolute junk. I have not had a decent cup of coffee since I bought this. Never again with Keurig

Helpful?396P4K41FUCM13821120051
reply from Keurig Care

Hello Laura and thank you for your review. The behavior you are describing certainly doesn't sound normal and we would love to help resolve this issue for you. At your convenience, please contact our Consumer Care team at 866-901-2739. We look forward to helping you!

Jul 27, 2020
Reviewer name: zeldalove_64
5 out of 5 stars
5 out of 5 stars review

Amazing Coffee maker

Omg, I just want to say how pleased I am with this coffee maker. I've never tried a Keurig before so when I got this one, I was a little excited yet a bit nervous because it meant throwing out my old trusty coffee pot. But I am so so so glad I did. I am extremely pleased with the Keurig Supreme single serve coffee maker.

Review from keurig.com
Helpful?396P4K41FUCM13821120051
reply from Consumer Care

We are so glad to hear that you are enjoying your the K-Supreme as your first Keurig coffee maker! Happy brewing!

Mar 4, 2021
Reviewer name: BSME
5 out of 5 stars
5 out of 5 stars review

Great design and engineering

As a retired engineer, I appreciate good design and the K-Supreme delivers. The controls are easy and intuitive. The LED lighting is well thought out and so easy to follow. This machine produces coffee that is both hot and delicious. Engineers should get a raise.

Review from keurig.com
Helpful?396P4K41FUCM13821120051
Apr 4, 2022
Reviewer name: Disappointed keurig owner
1 out of 5 stars
1 out of 5 stars review

Doesn’t work after you descale it

Bought one in December of 2020. 6 months later it wouldn’t turn on after descaling. Now the replacement won’t turn on after descaling. Don’t buy one, they don’t last! Keurig should be giving a credit for a different model instead of continuing to send defective products

Review from keurig.com
Helpful?396P4K41FUCM13821120051
reply from Consumer Care

Let's get you some help with your coffee maker. Please call Consumer Care at 866-901-2739 to get started.

May 31, 2021
Reviewer name: Maple coffee lover
1 out of 5 stars
1 out of 5 stars review

Not so much

I received this Keurig version as a gift. I have had a lot of issues with leaky grounds. About 90% of the time I have to clean up the mess and throw out my freshly brewed cup due to the there being too many grounds in my cup. While I understand that there are times minor issues and glitches can occur, this is ridiculous. I am very disappointed. I own a 2.0 which is approximately 6 years old and I have not had any complaints. I noticed a lot of people are reporting they too are having issues with this K-Supreme version, including my particular issue. I hope there is a non-costly solution to correct these issues.

Review from keurig.com
Helpful?396P4K41FUCM13821120051
reply from Consumer Care

Thank you for reviewing your K-Supreme coffee maker. The behavior you're describing certainly does not sound normal. Has your K-Cup pod been removed and reinserted into the brewer? For best results, we recommend one time use with our K-Cup pods. Reusing or rotating the K-Cup pod after brewing can cause overflow and coffee grounds. If this is not the case, please call our Consumer Care team at 866-901-2739, we’d be happy to help!

Jun 11, 2021
Reviewer name: Blackjack
3 out of 5 stars
3 out of 5 stars review

Good features

Bought the machine and after about one month started telling me and water even though the water reservoir was full. Keurig sent me a new machine and after a while it started saying add water. Thought I would live with it. Tell this morning machine is dead. Keurig is sending me another machine and want me to return this one.

Review from keurig.com
Helpful?396P4K41FUCM13821120051
reply from Consumer Care

Thank you for your review. We do take this feedback very seriously and are confident our team will be able to address your concerns. If you ever need further assistance, please do not hesitate to call our Consumer Care team at 866-901-2739, we will be more than happy to help.

Feb 19, 2023
Reviewer name: 949Vik
5 out of 5 stars
5 out of 5 stars review

Brews Fast and Quiet

I've been using this new K-Supreme for a week now and we love it! It replaced a K-Mini Plus that was only 3 years old but was so slow to heat up and Very noisy! This new machine is doing a perfect job so far; Fast to heat and so much quieter while brewing.

Review from keurig.com
Helpful?396P4K41FUCM13821120051
Nov 1, 2021
Reviewer name: tmurphy425
2 out of 5 stars
2 out of 5 stars review

Great features, but doesn't last

I bought my first K-Supreme in 2020. he coffee tasted great, I loved the features, but I could not use my reusable K-cup from my previous machine so I had to buy a new one. It made great coffee until one day it did not. I figured it was a fluke and since the machine was still under warranty, ordered a replacement brewer. The replacement brewer worked great and then at the first descale in my new apartment it stopped working again. I called customer service and they agreed to ship me a second replacement brewer and I should have it in a few days. I bought this brewer right after it came out. When the first one failed, I assumed I just got a dud. Now that a second has failed, it seems like it is more like a design flaw. Here's hoping the next one doesn't fail on me.

Review from keurig.com
Helpful?396P4K41FUCM13821120051
reply from Consumer Care

If you ever need assistance, please call our Consumer Care team at 866-901-2739, we will be more than happy to help.

Nov 11, 2021
Reviewer name: marzeeeee
1 out of 5 stars
1 out of 5 stars review

DO NOT WASTE YOUR MONEY

This is the second K-Supreme Single Serve Maker- It was sent to me by the company since my first one stopped working a month after I got it.It often makes a cup of very watery coffee even when set on strong, water shoots out of the sides of the cup, constantly needs to be descaled, and even after descaling (for more than 20 minutes) the descale light will not turn off. Not to mention- calling the 800number and being placed on hold for 15 minutes and getting disconnected 2x!!!

Review from keurig.com
Helpful?396P4K41FUCM13821120051
reply from Consumer Care

Thanks for your review. Did you activate the Descale Mode on your K-Supreme coffee maker before starting the process? To activate Descale Mode, begin with the brewer plugged in and powered off, then press and hold the 8oz and 12oz buttons together for 3 seconds. When flashing, press the brew button to start the descaling process. Once the descaling process is complete, the DESCALE notification turns off. The brewer will exit Descale Mode and will be ready for use! If you ever need assistance, please call our Consumer Care team at 866-901-2739, we will be more than happy to help.

Mar 13, 2023
Reviewer name: g123568412
1 out of 5 stars
1 out of 5 stars review

Hunk of Junk

I purchased the machine and 2 months later it overheated while cleaning and stopped working entirely. It can be fixed but you have to pry the thing open and press a hidden reset button. Support just sent me a new one. The new one worked great for about 3 days, then it started leaking all around the K-Cup resulting in half strength coffee full of grounds. Support sent me a 3rd machine. Just set the 3rd machine up and it will only make about 8 oz of coffee on the 12 oz setting. I will never buy another Keurig product. Search online for other customers' experiences (Reddit). Keurig has released a defective design and they know it. They will just have you go thru the same troubleshooting steps, send a you a new brewer, and eventually it seems like they hope you'll just give up.

Review from keurig.com
Helpful?396P4K41FUCM13821120051
reply from Consumer Care

We're so sorry to hear about the issues you have experienced with your K-Supreme coffee maker. We certainly wouldn't expect this from one of our products and we would love another opportunity to assist you. Please reach out to our Consumer Care team at 866-901-2739.