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Customer reviews for Serta Side Sleeper Pillow with Cooling Gel Memory Foam for
Serta Side Sleeper Pillow with Cooling Gel Memory Foam
4 out of 5 stars
stars
1,998 ratings1,160 reviews
  1. 5 stars57% (1,137)
  2. 4 stars15% (298)
  3. 3 stars9% (172)
  4. 2 stars7% (132)
  5. 1 star13% (259)

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Showing 71-80 of 1,160 reviews
Jun 30, 2024
Reviewer name: Lisa
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Chemical Odor

Let the pillow air out for 2 weeks, still had a strong chemical odor.

Helpful?2HWKQIVK5R8W13792474900
Jun 25, 2025
Reviewer name: Lisa
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Not great.

It is a hard pillow. Not very comfortable and I could not sleep on it on my side.

Helpful?2HWKQIVK5R8W13792474900
Dec 29, 2016
Reviewer name: CoffeeDrinker
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Comfort!

Just enough support and softness! Glad I have it!

Helpful?2HWKQIVK5R8W13792474900
Feb 22, 2026
Reviewer name: Deborah
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

GREAT COOLING FOR SIDE SLEEPERS

Great cooling pillow for side sleepers.

Review from walmart.com
Helpful?2HWKQIVK5R8W13792474900
Apr 6, 2021
Reviewer name: DR
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Very nice pillow but not very firm

A nice pillow but too soft for my taste. It you want a great, soft memory foam go for it- it’s cloud light. Just not for me

Helpful?2HWKQIVK5R8W13792474900
Apr 1, 2022
Reviewer name: Maria
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Terrible smell

the material of the pillow has a scent that still smells weeks after buying it and that scent makes my head hurt and that's why I can't use it, despite putting a lining on it etc.

Helpful?2HWKQIVK5R8W13792474900
reply from Serta Team

Hello Maria. Thank you for taking the time to leave a review. We're sorry to hear of your experience. We want to help, please contact us at 1-888-240-1945. Thank you.

Sep 3, 2023
Reviewer name: PM
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Spending all night thinking about your pillow?

My old pillow really took up a lot of my sleep time. When you take time to fluff it up , flip it over, and re-adjust it, you're night was spent thinking about your pillow. I never think about this pillow. So it is doing what it should. Allowing me to get a good night's sleep.

Helpful?2HWKQIVK5R8W13792474900
Dec 7, 2017
Reviewer name: MinL
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

I like it, but not my main pillow

I'm a side sleeper and it's a little low for my head. I'm going to keep using my buckwheat pillow (you can really mold it around your neck and head) but since I'm pregnant I need this one for in-between my knees. It also feels great to prop up behind me in bed. May not be my main pillow, but I am so glad I have it now. I'd just recommend also getting a waterproof cover since these last so long and you don't want your sweat breaking down the foam after years of use.

Helpful?2HWKQIVK5R8W13792474900
Dec 15, 2016
Reviewer name: momsthebest
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

memory foam pillow

Bough this pillow 3 weeks ago to replace a memory foam pillow from bj's was crushed memory foam and can not be reflected. A first this pillow was hard till I mushed it. I was having difficulty with my memory foam topper that there was holes in matters and couldn't get comfortable. Sleeping on this pillow I call asleep and most nights I walk up in same position and we'll rested. Less back and shoulder pain too

Helpful?2HWKQIVK5R8W13792474900
Jun 20, 2020
Reviewer name: Tania
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Not same pillow

I have purchased this exact pilliw in the store multiple times. They only sell it online now and it is not the same pillow at all. The other pillows were firm and nounced bsck when ypu lay on them, this one is very soft and squishy. I was very disappointed and won't buy this from Sam's Club again.

Helpful?2HWKQIVK5R8W13792474900
reply from Serta Team

hello Tania, we are sorry that you experienced issues with the Serta Gel Memory Foam Side Sleeper Pillow. Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!