I bought this pillow over a year ago at Sam’s Club. Absolutely loved it! I bought it again recently during their sale. It is not the same pillow. They have replaced it with a different brand and it is not the same. It does not hold up as long nor does it have the same firmness as the original. Can’t give it more than one star since they describe it as one item and send you another.

We have bought this exact pillow from Sam’s in the past. The tags are identical, the construction of the pillow is not! The old pillows used to provide excellent neck support, this pillow feels like there is no support at all. If you are looking for a good side sleeper pillow, don’t try this.

My dad asked for the My Pillow for Christmas but it was like $50. I saw this a decided to get one for my dad and my self since it was on sale and let me just say I love it. I think my dad is gonna love it. My husband and I fight over this pillow. Maybe I'll get him one too...

This pillow is the best ever! Super comfy. I needed a new pillow because i wake up with a sore neck and i just cant seem to get comfortable. The inly thing is, it has a smell.. Idk but the pillow is fantastic, perfect temperature at all times and you cant beat the price! I want to get the mattress pad soon!

This pillow has a washable outside cover which I love. This pillow also never goes flat even when you are laying on it. It fits to your body and provides a comforting feeling. You don't need to double up the pillow. One is enough. The only negative thing is that if you plan to sleep on your back you may want to have a standard pillow in the bed as well. This pillow is hard to use on your back because it cuts off airflow and makes it harder to breathe. Other than that it's a great quality pillow. Go Serta!!

I ordered 2 pillows. They came in separate boxes, but the pillows were not in the pictured Serta box. The pillow itself looks like the picture, but nowhere does it say Serta. So it may or may not be name brand, but the pillow sleeps great and I have no plans to return it.

I have been searching for a pillow to help me sleep (I have fibromyalgia and chronic migraines along with arthritis in my neck and spine) THIS PILLOW IS AN ANSWER TO PRAYER! It is the most comfortable pillow I have ever used (including the one I have at twice this one's price) . It holds its shape (I have had it for over a year) and I have NEVER had a problem with it. WORTH ITS WEIGHT IN GOLD. You won't be sorry with your purchase.

Not what I expected. it had the same title as previous chilling pillows that I’ve gotten from Serra via Sams. However, wallet definitely had some microfiber. I didn’t even try it because for two weeks I said it by my mobile portable AC because it hadn’t got cold like the other ones and for two weeks it never changed in temperature so I returned it.

This pillow is not a true Serta. It was delivered with no box and there was no tag anywhere! It was just in a plastic bag, inside the mailing box. No cooling foam, gets warm. I had to take the cover off after it was washed and throw it away. For the money I paid not worth it. Wasn’t able to return it. I’ve only owned this pillow ( brand, style) so I do know the difference and they were also purchased at Sam’s. I guess because I purchased online they slipped me a knock off. Buyer Beware!!

This pillow is my forever pillow!!!! I bought this pillow over a year ago and it feels as good as brand new I bought another one just in case something happens to my first one or they stop making it!!! Love it!!!! sleeping better this year than I have ever slept in my 49 years before I found this gem!!!!