So far seems good, I hope it doesn't squish down. Slept fine first night. The store ran out so I had to order online the only reason I ordered online was shipping was only 98 cents or I would have just found it elsewhere.

So far one of the best side sleep pillows I’ve purchased. Doesn’t go flat over night, not to stiff. No more neck shoulder pain. Very happy with this purchase.

This pillow was awful for me! I slept with it one night and could not even last the whole night! My husband was curious about the pillow so within the middle of night, I woke him up and we switched pillows. By morning, he had to switch pillows because it was just that awful! I have tried a couple of family members to get it and they would take it home, then bring it right back. It's just a pillow back in the closet now. The pillow is way too thick. I sleep on my side every night but it just doesn't suit me.

This pillow is not a true Serta. It was delivered with no box and there was no tag anywhere! It was just in a plastic bag, inside the mailing box. No cooling foam, gets warm. I had to take the cover off after it was washed and throw it away. For the money I paid not worth it. Wasn’t able to return it. I’ve only owned this pillow ( brand, style) so I do know the difference and they were also purchased at Sam’s. I guess because I purchased online they slipped me a knock off. Buyer Beware!!

As others have stated in the reviews in the last 6 months or so, this pillow is *NOT* the same as what you might have had in the past. I’ve purchased 4 of these total, over the last several years and they were all amazing. Firm, but soft. Extremely cool all night, and overall just an amazing side sleeper pillow. However, evidently it’s being manufactured by a third party now or something of the like.... and they must not be up to snuff. - It looks almost identical to the old ‘version’ of this classic pillow (color, pillow case, and even perceived weight), but as others have mentioned here... it does *NOT* have the support or heft that the old classic version had; your head will almost sink straight through it to the bottom. It’s beyond sad that Serta let such an amazing product fall apart.

I was excited to try this pillow for my new Queen bed I received Nov, 2016. I am a side sleeper and used to use a tempurpedic contoured pillow. It was old & did not support my head, causing neck pain. I bought this Serta pillow from a recommendation from a fellow side-sleeper, but it has not worked for me. I'm 6 ft tall and it makes my head sit up TOO high, causing an un-natural bend in my neck and making my lower back pinch!. I'm not sure why its SO THICK. I think if it was 'cut in half' it would be the perfect level for me, but as it is, it does not work. I thought using it for the past 3 weeks would help, but it just makes me visit the chiropractor MORE often. That is NOT what I want. Since I cannot send it back. I may donate it to the homeless shelter for someone else to use. So, my search for a side sleeper pillow to give proper spinal alignment continues!

I bought this pillow in hopes of replacing the exact Serta cooling gel pillow that is pictured. The pillow I received looks nothing like the picture. It did not come in a Serta box and it does not have any cooling gel. My old pillow is cool to the touch whereas this one has no cooling effect that I can perceive. I will be returning this and looking elsewhere.

This pillow is the best ever! Super comfy. I needed a new pillow because i wake up with a sore neck and i just cant seem to get comfortable. The inly thing is, it has a smell.. Idk but the pillow is fantastic, perfect temperature at all times and you cant beat the price! I want to get the mattress pad soon!

This pillow has a washable outside cover which I love. This pillow also never goes flat even when you are laying on it. It fits to your body and provides a comforting feeling. You don't need to double up the pillow. One is enough. The only negative thing is that if you plan to sleep on your back you may want to have a standard pillow in the bed as well. This pillow is hard to use on your back because it cuts off airflow and makes it harder to breathe. Other than that it's a great quality pillow. Go Serta!!

I bought one from my local Sam's about 4 yrs ago. I fell in love the first night. I only sleep on my side and other pillows never support my neck properly. This one does. I went back and bought 1 more just to have. Then I just now bought 2 more for my parents.