The gel memory foam is nice , but the height of it is horrible. I bought this on black Friday and the past three nights my sleep had been horrible! Leaves my head tilted high with an angle. I crack my neck all night long with this thing.

I just received this after ordering online and they sent me a dirty used pillow. You can do better, Serta!!! I read reviews stating this happened but sure didn’t think it would happen again. This is a big ick.

I've had this pillow for several years and really like it. It's very comfortable - with the memory foam you sink into it but it isn't too soft. Higlhy recommend.

I bought this pillow a few years ago and rebought it this year and it is terrible and too soft why did you change the pillow and put it in the same box

Thought this would be perfect as I am a side sleeper, but it is too firm. The gel keeps a comfortable coolness, but the pillow is just too firm and thick for me.

bought this pillow many times for all the bedrooms over the years and loved how it had a cool side on one side and warm on the other, could also get it to match the size of the bed. Only comes in a full size pillow and isn't reversible. It has helped with neck support but disappointer over all

This pillow smells horrible and aside from an actual rock, there is nothing more uncomfortable to lay my head on. I’ve slept on an actual hay bale before and hands down, this pillow was worse. Save yourself some money, time, neck aches, and migraines and go buy yourself a legit pillow. I don’t know what this is thing is, but I’d rather sleep under the stars with my head on a rock waiting for the angels on Jacob’s ladder to appear in my dreams than to sleep on this doppelgänger of a pillow.

I bought one of these pillows about a year ago and it was one of my favorites. Firm but supportive, great for side sleepers, I would give that one 5 stars. I ordered a second last week and when it came it was not in a box just a bag and the smell was twice as bad as the first. After airing it out for several days it still has a chemical smell, but I can live with that. The worst part is that it is extremely soft with no support, it just collapses when I lay on it. My neck hurt after sleeping on it. I would return if I still had the packaging, but since I liked the first so well I just tossed it after opening. I will have to try and find something else from a different brand.

I bought these for my daughter and son in law and the love them

Its very soft and comfortable, but gives off an aweful chemical smell.