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Customer reviews for Serta Side Sleeper Pillow with Cooling Gel Memory Foam for
Serta Side Sleeper Pillow with Cooling Gel Memory Foam

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Showing 1,111-1,120 of 1,156 reviews
Aug 16, 2017
wallstseven
5 out of 5 stars review

MY NEW PILLOW

i HAVE ALWAYS BOUGHT SUPER FIRM PILLOWS , SO I THOUGH I'D GIVE THIS A TRY..JUST FANTASTIC FIRMNESS WITH ENOUGH GIVE TO CRADLE YOUR HEAD WITHOUT IT BEING SWALLOWED BY THE PILLOW..JUST WISH IT WAS MADE IN A KING SIZE..

Helpful?2HWKQIVK5R8W13792474900
Jul 16, 2020
Anonymous
2 out of 5 stars review

Not the same pillow

I bought one of these pillows about a year ago and it was one of my favorites. Firm but supportive, great for side sleepers, I would give that one 5 stars. I ordered a second last week and when it came it was not in a box just a bag and the smell was twice as bad as the first. After airing it out for several days it still has a chemical smell, but I can live with that. The worst part is that it is extremely soft with no support, it just collapses when I lay on it. My neck hurt after sleeping on it. I would return if I still had the packaging, but since I liked the first so well I just tossed it after opening. I will have to try and find something else from a different brand.

Helpful?2HWKQIVK5R8W13792474900
reply from Serta Team

Hello, we are sorry that the Serta Gel Memory Foam Side Sleeper Pillow did not meet your expectations. Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Oct 5, 2022
disappionted
3 out of 5 stars review

NOT THE SAME AS THE ORIGINAL

bought this pillow many times for all the bedrooms over the years and loved how it had a cool side on one side and warm on the other, could also get it to match the size of the bed. Only comes in a full size pillow and isn't reversible. It has helped with neck support but disappointer over all

Helpful?2HWKQIVK5R8W13792474900
reply from Serta Team

Hi there. We are sorry that the Serta Pillow has not met your expectations. This product is manufactured by our licensed partner FXI and they will be able to assist you further. Please reach out to FXI at 1-888-999-0499. Thank you!

Sep 17, 2022
Hilary
1 out of 5 stars review

nothing more than a smelly boulder

This pillow smells horrible and aside from an actual rock, there is nothing more uncomfortable to lay my head on. I’ve slept on an actual hay bale before and hands down, this pillow was worse. Save yourself some money, time, neck aches, and migraines and go buy yourself a legit pillow. I don’t know what this is thing is, but I’d rather sleep under the stars with my head on a rock waiting for the angels on Jacob’s ladder to appear in my dreams than to sleep on this doppelgänger of a pillow.

Helpful?2HWKQIVK5R8W13792474900
Dec 9, 2015
Techiegram
1 out of 5 stars review

Pillow too high to be comfortable

Not comfortable height. Tried couple times. Quality OK,just too high for my neck.

Helpful?2HWKQIVK5R8W13792474900
Nov 15, 2014
lauraston12
5 out of 5 stars review

xo

.....Best pillow ever without a doubt!!!!!. ....................................

Helpful?2HWKQIVK5R8W13792474900
Nov 6, 2020
Visitor3
5 out of 5 stars review

Long neck happy

Very long neck. Great for side or back sleeping. No more sore ears is a bonus.

Helpful?2HWKQIVK5R8W13792474900
Dec 31, 2014
lovinmo
5 out of 5 stars review

Great pillows for the price

I bought these for my daughter and son in law and the love them

Helpful?2HWKQIVK5R8W13792474900
May 16, 2023
nmdnmd
4 out of 5 stars review

question:

Are the speckles part of the pillow? I have speckles on my pillow.

Helpful?2HWKQIVK5R8W13792474900
Aug 21, 2021
Goother
2 out of 5 stars review

Its very soft and comfortable, but gives off an aweful chemical smell.

Helpful?2HWKQIVK5R8W13792474900
reply from Serta Team

Hello Goother, thank you for sharing your experience. We are sorry to learn of your experience. Your new Serta pillow may have a slight odor upon opening. This is due to odors that may have been trapped in the tight protective packaging being released upon opening. If you notice a smell, we recommend allowing your product(s) to air out in a well-ventilated room for at least a couple of hours before covering with a pillow case. Please do not hesitate to contact us at 888-999-0499. Thank you.