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Customer reviews for Serta Side Sleeper Pillow with Cooling Gel Memory Foam for
Serta Side Sleeper Pillow with Cooling Gel Memory Foam
4 out of 5 stars
stars
1,998 ratings1,160 reviews
  1. 5 stars57% (1,137)
  2. 4 stars15% (298)
  3. 3 stars9% (172)
  4. 2 stars7% (132)
  5. 1 star13% (259)

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Showing 1,111-1,120 of 1,160 reviews
Jul 16, 2020
Reviewer name: Anonymous
2 out of 5 stars
2 out of 5 stars review

Not the same pillow

I bought one of these pillows about a year ago and it was one of my favorites. Firm but supportive, great for side sleepers, I would give that one 5 stars. I ordered a second last week and when it came it was not in a box just a bag and the smell was twice as bad as the first. After airing it out for several days it still has a chemical smell, but I can live with that. The worst part is that it is extremely soft with no support, it just collapses when I lay on it. My neck hurt after sleeping on it. I would return if I still had the packaging, but since I liked the first so well I just tossed it after opening. I will have to try and find something else from a different brand.

Helpful?2HWKQIVK5R8W13792474900
reply from Serta Team

Hello, we are sorry that the Serta Gel Memory Foam Side Sleeper Pillow did not meet your expectations. Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Dec 31, 2014
Reviewer name: lovinmo
5 out of 5 stars
5 out of 5 stars review

Great pillows for the price

I bought these for my daughter and son in law and the love them

Helpful?2HWKQIVK5R8W13792474900
Aug 24, 2024
Reviewer name: K Schaffer
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Disappointed in this pillow

This pillow smells like wet cement. It smells damp. I’m very disappointed.

Helpful?2HWKQIVK5R8W13792474900
Dec 9, 2015
Reviewer name: Techiegram
1 out of 5 stars
1 out of 5 stars review

Pillow too high to be comfortable

Not comfortable height. Tried couple times. Quality OK,just too high for my neck.

Helpful?2HWKQIVK5R8W13792474900
Nov 6, 2020
Reviewer name: Visitor3
5 out of 5 stars
5 out of 5 stars review

Long neck happy

Very long neck. Great for side or back sleeping. No more sore ears is a bonus.

Helpful?2HWKQIVK5R8W13792474900
Aug 21, 2021
Reviewer name: Goother
2 out of 5 stars
2 out of 5 stars review

Its very soft and comfortable, but gives off an aweful chemical smell.

Helpful?2HWKQIVK5R8W13792474900
reply from Serta Team

Hello Goother, thank you for sharing your experience. We are sorry to learn of your experience. Your new Serta pillow may have a slight odor upon opening. This is due to odors that may have been trapped in the tight protective packaging being released upon opening. If you notice a smell, we recommend allowing your product(s) to air out in a well-ventilated room for at least a couple of hours before covering with a pillow case. Please do not hesitate to contact us at 888-999-0499. Thank you.

May 16, 2023
Reviewer name: nmdnmd
4 out of 5 stars
4 out of 5 stars review

question:

Are the speckles part of the pillow? I have speckles on my pillow.

Helpful?2HWKQIVK5R8W13792474900
Aug 1, 2024
Reviewer name: Cletud
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Side sleeper pillow

Pillow is too short & pillow case will not fit properly

Helpful?2HWKQIVK5R8W13792474900
Nov 15, 2014
Reviewer name: lauraston12
5 out of 5 stars
5 out of 5 stars review

xo

.....Best pillow ever without a doubt!!!!!. ....................................

Helpful?2HWKQIVK5R8W13792474900
Jun 25, 2021
Reviewer name: Mab
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Poor foam

Not the quality of pillow I thought I was buying.

Helpful?2HWKQIVK5R8W13792474900