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Customer reviews for Serta Side Sleeper Pillow with Cooling Gel Memory Foam for
Serta Side Sleeper Pillow with Cooling Gel Memory Foam
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4 out of 5 stars
stars
1,996 ratings1,158 reviews
  1. 5 stars57% (1,137)
  2. 4 stars15% (298)
  3. 3 stars9% (172)
  4. 2 stars7% (132)
  5. 1 star13% (257)

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Showing 1,101-1,110 of 1,158 reviews
May 24, 2019
Michelle
5 out of 5 stars review

Love it

I bought 2 when they were on sale. Wish I would have bought 4. I do not notice a smell at all on either one. I am sent sensitive and I smell nothing. Best pillows I have ever purchased. Finally getting some sleep without waking up with a headache!

Helpful?2HWKQIVK5R8W13792474900
Jul 27, 2015
1christian
5 out of 5 stars review

PERFECT PILLOW

I LOVE THIS PILLOW. I HAVE HAD SERIOUS BACK SURGERY AND ALWAYS HAD A STIFF SORE NECK. I NO LONGER HURT EVERY MORNING WHEN I AWAKEN THANKS TO THIS GREAT PILLOW! MY DAUGHTER TRIED MINE AND I BOUGHT HER ONE AT HER REQUEST, SHE LOVES HERS ALSO!

Helpful?2HWKQIVK5R8W13792474900
Dec 1, 2016
Tyler
1 out of 5 stars review

Pillow is way too high!

The gel memory foam is nice , but the height of it is horrible. I bought this on black Friday and the past three nights my sleep had been horrible! Leaves my head tilted high with an angle. I crack my neck all night long with this thing.

Helpful?2HWKQIVK5R8W13792474900
reply from Serta Team

We're sorry that this purchase has been a poor experience for you. At Sam’s Club, we always stand behind our products and as part of our 100% member satisfaction guarantee, we will always offer a warranty replacement or a full refund to make sure you are satisfied. Please contact Samsclub.com Customer Service at 1(888) 240-1945 to discuss your options.

Dec 17, 2015
Indy1
4 out of 5 stars review

Nice pillow

Pillows seem to be real nice. Have only used for a week. They are very comfortable. Will see if they hold up. My only regret,Ishould have purchased four instead of the two I purchased,because of the great price.

Helpful?2HWKQIVK5R8W13792474900
May 13, 2020
Lauren
5 out of 5 stars review

Great pillow!

I've had this pillow for several years and really like it. It's very comfortable - with the memory foam you sink into it but it isn't too soft. Higlhy recommend.

Helpful?2HWKQIVK5R8W13792474900
Nov 14, 2020
long time customer
1 out of 5 stars review

changed pillow

I bought this pillow a few years ago and rebought it this year and it is terrible and too soft why did you change the pillow and put it in the same box

Helpful?2HWKQIVK5R8W13792474900
reply from Serta Team

Hello, we are sorry that the Serta Gel Memory Foam Side Sleeper Pillow did not meet your expectations. Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Oct 4, 2019
winddancer1863
5 out of 5 stars review

Great Product

I have bought A LOT of pillows from mid price to high price, wish I had found this one. I have to have back injections and I have a deteriorating shoulder, this pillow is wonderful

Review from walmart.com
Helpful?2HWKQIVK5R8W13792474900
Oct 1, 2017
PK
1 out of 5 stars review

Too Firm! Not for me

Have tried to use this for few weeks but it is way too firm. I have back pain. I am 100lbs. Therefore, it feels like stone under my head. I am side and back sleeper. Gonna get rid of these pillows now. Waste of money.

Helpful?2HWKQIVK5R8W13792474900
Dec 11, 2015
jerseygirl65
2 out of 5 stars review

Not for me

Thought this would be perfect as I am a side sleeper, but it is too firm. The gel keeps a comfortable coolness, but the pillow is just too firm and thick for me.

Helpful?2HWKQIVK5R8W13792474900
Aug 4, 2020
Nick L
1 out of 5 stars review

Changed product completely

Completey different pillow from previously ones made. Box shown is not how it comes. Just comes in a clear plastic bag. Placed next to old pillow that was the same product and quality is definitely 100x worse now. Disappointed, returning ASAP.

Helpful?2HWKQIVK5R8W13792474900
reply from Serta Team

Hello Nick, we are sorry that you are experiencing issues with the Serta Gel Memory Foam Side Sleeper Pillow. This product is manufactured by our licensed partner Innocor and they will be able to assist you with the warranty/repair of this items. Please reach out to Innocor at 888-999-0499. Thank you!