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Customer reviews for Serta Side Sleeper Pillow with Cooling Gel Memory Foam for
Serta Side Sleeper Pillow with Cooling Gel Memory Foam
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4 out of 5 stars
stars
1,998 ratings1,160 reviews
  1. 5 stars57% (1,137)
  2. 4 stars15% (298)
  3. 3 stars9% (172)
  4. 2 stars7% (132)
  5. 1 star13% (259)

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Showing 1,101-1,110 of 1,160 reviews
Nov 7, 2022
Reviewer name: Molly
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Chemical smell

Returned

Helpful?2HWKQIVK5R8W13792474900
Dec 31, 2019
Reviewer name: Slukabazooka
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great pillow

Love it

Helpful?2HWKQIVK5R8W13792474900
Aug 5, 2023
Reviewer name: Tom
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

To thick

To thick, hurts neck

Helpful?2HWKQIVK5R8W13792474900
Dec 13, 2019
Reviewer name: Nikki
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Love this pillow. So comfortable!

Great pillow

Helpful?2HWKQIVK5R8W13792474900
Jan 1, 2020
Reviewer name: Anna
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Not so sure

It hurt my neck

Helpful?2HWKQIVK5R8W13792474900
Jun 5, 2019
Reviewer name: Linda
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Love it!

Helpful?2HWKQIVK5R8W13792474900
Dec 21, 2019
Reviewer name: Unknown
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Moldy

Pillow smelled of mold

Helpful?2HWKQIVK5R8W13792474900
Feb 12, 2023
Reviewer name: Carrie
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Wonderful

Great for side sleeping

Helpful?2HWKQIVK5R8W13792474900
Oct 5, 2022
Reviewer name: disappionted
3 out of 5 stars
3 out of 5 stars review

NOT THE SAME AS THE ORIGINAL

bought this pillow many times for all the bedrooms over the years and loved how it had a cool side on one side and warm on the other, could also get it to match the size of the bed. Only comes in a full size pillow and isn't reversible. It has helped with neck support but disappointer over all

Helpful?2HWKQIVK5R8W13792474900
reply from Serta Team

Hi there. We are sorry that the Serta Pillow has not met your expectations. This product is manufactured by our licensed partner FXI and they will be able to assist you further. Please reach out to FXI at 1-888-999-0499. Thank you!

Jul 16, 2020
Reviewer name: Anonymous
2 out of 5 stars
2 out of 5 stars review

Not the same pillow

I bought one of these pillows about a year ago and it was one of my favorites. Firm but supportive, great for side sleepers, I would give that one 5 stars. I ordered a second last week and when it came it was not in a box just a bag and the smell was twice as bad as the first. After airing it out for several days it still has a chemical smell, but I can live with that. The worst part is that it is extremely soft with no support, it just collapses when I lay on it. My neck hurt after sleeping on it. I would return if I still had the packaging, but since I liked the first so well I just tossed it after opening. I will have to try and find something else from a different brand.

Helpful?2HWKQIVK5R8W13792474900
reply from Serta Team

Hello, we are sorry that the Serta Gel Memory Foam Side Sleeper Pillow did not meet your expectations. Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!