We own the double bin Composter and the metal parts rust after a year or so. The latch is completely rusted through on one side. I called for replacement parts and the agent told me the parts are on back order and it would be one to two months to get them from China. I saw reviews on this product and most were the same-rusted parts. The agent was courteous and knowledgeable, He said they would replace the parts for free.

I requested some replacement parts (hinge and lock lever) for my Lifetime Composter and this company is fabulous! Customer Service Agents Darwin and Terry responded quickly and provided me with the replacement parts I needed quickly, without any fuss. Highly recommend purchasing Lifetime products because this company stands behind its products and the customer service agents are outstanding!

I am very pleased with this item. I’d watched a neighbor produce an abundance of beautifully rich compost during the past several years so I had to try. The bins arrived with a couple of broken pieces which I quickly took pictures and emailed them to the company. I received a very quick response inquiring where to send the parts. They arrived within a couple of days and my bins are complete and operational. I couldn’t ask for better support. The parts fit exactly as they should, they are sturdy, yet not overly heavy. The metal legs provide good support and, so far, the bins are easy to turn, top is very accessible and locks easily hold bins from turning. With the bins raised off the ground, I anticipate wheeling a barrow under the bin, then rotating the bin to empty out the rich compost I expect to produce. It looks like a very well engineered design.

It is nearly 5 years since I purchased the Double Bin Composter. Still going strong, and in my climate, we compost year-round. Having two bins in one unit works great. No more stockpiling materials while waiting for a batch to finish. Organic gardening is my great passion and the ability to use my own home made soil amendment from what many people throw away is a good feeling. The unit looks tidy and neat and is easy to use. Thank you, Lifetime for a great garden product!

This composter was bought as a gift for me. Within a year there was rust on the parts. 2ish years in and the lid rusted off. I called & spoke to the friendliest rep, Jonathan, who issued me an entire new hardware set in less than 20 minutes. Amazing. I like the composter and am happy they are sending replacement parts.

I too had the interior hardware rust on my double rotating compost bin. I was on the phone with the Lifetime customer service representative and he kindly, and quickly agreed to send me all the parts I need to replace the hardware free of charge! It was a great interaction in this day and time where customer service seems to be almost non- exsistent. Thank you!!

I bought a dual composter some years ago. I very much have enjoyed this product, but over time, A lot of the metal pieces had rusted. I called customer service and the agent was great. He was able to track down the parts I needed, and is sending them on their way .

My wife and I bought this two or three years ago. It's a bit of a task to assemble, but it went together well and functions well. Our only problem was the latch hardware becoming stiff due to corrosion after a year or so. Two or three times, I freed it up with spray lubricant. Finally one of latch assemblies broke due to corrosion. Looking at the web site, I learned that they redesigned the latch hardware with a corrosion-resistant coating - I am impressed that they stay with their products to continually improve them over time rather than dumping them on the market for a short sales cycle. We called Lifetime, and they have sent us replacement latch hardware at no cost. Thank-you!

I bought a double bin composter some time ago. After some good use there were parts that needed replacements. Their customer service was great and willing to help replacing the parts even in the middle of a pandemic. Glad I made the choice of buying their product.

Over all I am happy with the product and using over 2 months. However, it required skilled help to assemble and it took 2 people over 2 hours. Two joint strips were broken in shipment which I received from life time for replacement. The challenge is how to replace broken one with new one. Hope I get instruction from Lifettime. I see two issues Liftime need to improve and help me out. 1. As shown in attached photo door latch round cap cover falls off when I rotate. I put tap over it to keep it in place. 2. Pink guide on handle comes off and do not stay