After a number of years the time and weather has taken a toll on the metal hardware. Following the failure of both lid hinges (rusted out and broke) I called customer service looking to buy replacements. I spoke with Corbin about the hinges and learned that they were on backorder. Corbin said that he would place me on their parts list for these hinges and that they would be sent to me w/o charge as soon as they came in. We have had these bins considerably longer than the warranty period so I was very pleasantly surprised to hear that there would no charge for them. That's how you stand behind your product!! Thanks again to Corbin for his A+ customer service!!

I bought a "factory second" double 50 gallon bin rotating composter. I was a bit hesitant on buying a factory second, but the people at the store assured me that if I was missing anything they would make it right. I was missing a package of the plastic connectors that holds the sides together (3 in total). I was able to talk to Devin at customer service who set me up with the parts that I needed. It's good to see a company who takes such good care of their customers. I would think people in a customer service department who deals with customers not getting what they need to build the product they bought may have problems dealing with problems day in and day out for weeks on end. I did not get the feeling Devin was this way at all he was helpful and was able to get what I needed to finish my project. This is only one among many Lifetime products we have in our home. Everything from Kayaks to folding tables and chairs... I expect that my experience with this composter with be every bit as good.

It is nearly 5 years since I purchased the Double Bin Composter. Still going strong, and in my climate, we compost year-round. Having two bins in one unit works great. No more stockpiling materials while waiting for a batch to finish. Organic gardening is my great passion and the ability to use my own home made soil amendment from what many people throw away is a good feeling. The unit looks tidy and neat and is easy to use. Thank you, Lifetime for a great garden product!

Brought my bin composter many years ago and needed a new turn handle. They responded quickly to my request and I had my spare part with in a matter days. It is a pleasure dealing with a company who really cares about their product, customers for the long term. Excellent service support.

I bought a double composter many years ago at Costco. after years of use my hinges wore out. I called Lifetime customer support and the person was very nice and said no problem he would have new hinges shipped for free. That is customer support. I will buy from lifetime again.

My opinion of the composter has gone from love to hate to love. I was delighted with the unit initially because of the ease of use, and the convenience of not having to turn the compost pile every week or so. The delight faded when the latching mechanism rusted and became difficult to open and close the access door. When I called to purchase a replacement mechanism I was pleasantly surprised when the agent offered to replace the hardware free of charge. When I asked the rep if they had addressed the rusting problem I was told they have powder coated the metal parts so there should be no further issues. Since they apparently have corrected the rust problem this has turned out to be my favorite method to create "black gold" for my garden.

I own 3 of the double bin's, purchased yearly even though there have been a few problems. The oldest/first problem happened during the winter a few years ago. While attempting to rotate the left bin in the middle of winter the metal holding pin broke. Later the metal pin on the Right bin bent. It's still usable and rotates you just can't lock the bin's into place anymore. Since the pin's are central to the construction I never bothered to contact support. Lesson Learned, Don't rotate the bin's in winter. Fast forward to this year and a "younger" bin the metal hinge rusted apart. If you can't close the bin then you can't rotate so I dug up the manuals and contacted support. It's an excellent product, and I'm satisfied with my multiple purchases. What would I have liked to know before purchase? Don't rotate bin's in the winter. The pins are solid and can hold them in place. But rotating in winter the cold and friction are just asking for trouble. Besides, in the winter you want to get back inside the house anyway!

I bought this two weeks ago and found there was a piece missing; I contacted the customer desk (in USA) asking for a replacement and it was shipped from the USA and arrived 5 days later. I was impressed. Rarely to I find a help desk so responsive and helpful. Putting it together was enjoyable if you are good at DIY but it does need two people some of the time. I was very impressed by the engineering and design to allow it be be built from flat pack.

The compost tumbler took a lot of time to assemble. It took two of us working for a couple of hours at a time two days to assemble it. So 4 hours in total. It would be extremely difficult for one person to assemble it by themself because some of the pieces are bulky and heavy. But it's very sturdy, the latch mechanism is secure, and even fully loaded, it turns very easily. It's much nicer than our "roll on the ground" compost tumbler we bought it to replace, and it seems like it will hold up well in the garden.

The Lifetime Double Bin Rotating Composter been a great product for a period of years. Not unexpectedly given the moisture created when creating compost (and I fill the bins to capacity), a couple of the metal parts rusted and detached. I called and the parts were in stock and were shipped to me the same day. Very impressive customer service.