I bought this two weeks ago and found there was a piece missing; I contacted the customer desk (in USA) asking for a replacement and it was shipped from the USA and arrived 5 days later. I was impressed. Rarely to I find a help desk so responsive and helpful. Putting it together was enjoyable if you are good at DIY but it does need two people some of the time. I was very impressed by the engineering and design to allow it be be built from flat pack.

I have been using the Composter for about a month. The Compost is developing and I am still adding to the first batch. The second composter is still empty. The unit has small flies (normal) but has little oder and is very easy to add material, rotate to mix and will be easy to empty. I really love the dual composter concept. When if finally get to the second composter/batch I'll have plenty of time for the first batch to cook and complete the final conversion to compost. I even through a chicken in there 3 weeks ago and currently don't see any remains. Assemply was somewhat easy. I did some assembly after sunset and had to disassemble and reassembly the composter drum, but it only resulted in a little extra time.

The double bin composter does exactly what it is supposed to do....When I buy something and it does what it is supposed to do I have a problem leaving a review. Why should I praise a company because their product actually does what I paid for?!?! BUT THAT'S NOT WHY I'M LEAVING THIS REVIEW.....Lifetime has, hands down, the best customer service you will ever experience!!!! (imagine about 1,000 more "!"). I have had to call them up a few times for minor issues due to wear and tear and they have ALWAYS been extremely helpful, polite, and courteous. There are two things I can promise you: 1. When you buy a composter, small things will start to eventually fail, and 2. No other company will stand behind their product the way Lifetime does.

I've had the 100 gallon Double Bin Rotating Composter for several years. The hinges rusted and broke due to excess moisture where I have the bins. I contacted LIFETIME to order some hinges, and they sent them to me FREE OF CHARGE. Wow!! I asked how much and they said, while they're not covered in the warranty, we'll send them to you at no cost! And EVEN BETTER--they even sent me new bolt covers and all the necessary screws and nuts--THAT'S ABOVE AND BEYOND!! I HIGHLY RECOMMEND this product both on functionality--work perfectly after YEARS of use AND for their fantastic customer service!!

I bought a dual composter some years ago. I very much have enjoyed this product, but over time, A lot of the metal pieces had rusted. I called customer service and the agent was great. He was able to track down the parts I needed, and is sending them on their way .

I was pleased to find out that I could order parts that had rusted. Better yet!! They were replaced at no cost. I have had my composting bins for 3 to 5 years (can't remember exactly how many as time flies) and have great results versus the old fashioned way of just having a pile out back.

The Lifetime Double Bin Rotating Composter been a great product for a period of years. Not unexpectedly given the moisture created when creating compost (and I fill the bins to capacity), a couple of the metal parts rusted and detached. I called and the parts were in stock and were shipped to me the same day. Very impressive customer service.

I have had my double tumbler for years now. It has been perfect for our family, and I can't even believe how it has reduces our waste going to the landfill. The inside mechanism rusted, and they sent me brand new parts at no charge. It took a little to get the rusted parts off the unit, but all is well and we are back in business. I think this is a great product.

Over all I am happy with the product and using over 2 months. However, it required skilled help to assemble and it took 2 people over 2 hours. Two joint strips were broken in shipment which I received from life time for replacement. The challenge is how to replace broken one with new one. Hope I get instruction from Lifettime. I see two issues Liftime need to improve and help me out. 1. As shown in attached photo door latch round cap cover falls off when I rotate. I put tap over it to keep it in place. 2. Pink guide on handle comes off and do not stay

I bought 2 of these composers a while ago. They continue to work well in the Hawaiian heat! Parts that needed to be replaced were sent out and arrived within a week! The customer support department is AWESOME...the replacement parts ended up being FREE. This company truly walks the talk of exceptional customer support. I will buy their products again without without a second thought about quality and standing behind what they sell.