I called Lifetime to order the the parts to repair the locking mechanism. Customer Service was able to identify all the parts needed and provided them as a customer service. I received the parts as scheduled and was able to repair our double composter without any problems.

This product makes composting simple and effective. We have produced garden compoost for two years making waste into valuable garden fertilizer. When the hardware became rusty, I took the name, "Lifetime" literally, and called for replacements. They came through like champions. Thank you Lifetime.

I've been using the double barrel compost bin continually for close to ten years. I live in the NE where winters can be cold and summers wet and humid. The bins, if turned periodically, produce useable compost quicker then any other set up I've used. One of the hinges rusted shut and broke when I tried to open it. Nothing lasts forever when exposed to freeze cycles and rain. I contacted Lifetime hoping I could source a replacement hinge instead of buying a new barrel. Lifetime sent me a new hinge free of charge. I'm going to do my part and keep the new hinge lubricated. It's an understatement saying I'm a happy customer.

I haven't had this long enough to evaluate how it holds up in the elements - I have only started to use it, so only giving it 4 stars, plus there could be some improvements. For example, you never have metal hardware screw into plastic. It will always strip and never hold up. That being said, it was only for some internal brackets that I am not sure really serve any purpose. Also, the corner pieces could be designed a little better, but overall, when you consider the sale price or even the normal price when compared to similar composters, I think I would have to upgrade to 5 stars. It was a little time consuming to assemble, but not overly complex and a second person helping would have sped up the process. Doing it by myself, I think it took about 2.5 hours (with some breaks). But all appearances are that this is the perfect composter. Super capacity and better than any others I have found on the market independent of price, so the great price just makes it that much better.

I bought this product several years ago and have produced hundreds of gallons of compost in it. Everything still works very well even when loaded full with heavy, damp compost. I am ready to buy a second one. There is a little rust on some of the hinges and metal parts but its 5-7 years old and looks like it will last another 5-7 years.

After years of trying to make good compost ,I came across this Composter . I must admit reading the article about Composter i thought it was to good to believe .But I still thought I would give it a go.As I have been trying to make good compost with various different methods off which none really worked..Well beleve me this Composter does what it says on the tin.It is just MAGIC. It makesGREAT compost which very little effort at all you just have to make sure you turn it regularly which is no bother.Gone hare the days of of back pain having to turn and empty bins and refill . thankyou gazza

This composter was bought as a gift for me. Within a year there was rust on the parts. 2ish years in and the lid rusted off. I called & spoke to the friendliest rep, Jonathan, who issued me an entire new hardware set in less than 20 minutes. Amazing. I like the composter and am happy they are sending replacement parts.

We own the double bin Composter and the metal parts rust after a year or so. The latch is completely rusted through on one side. I called for replacement parts and the agent told me the parts are on back order and it would be one to two months to get them from China. I saw reviews on this product and most were the same-rusted parts. The agent was courteous and knowledgeable, He said they would replace the parts for free.

I requested some replacement parts (hinge and lock lever) for my Lifetime Composter and this company is fabulous! Customer Service Agents Darwin and Terry responded quickly and provided me with the replacement parts I needed quickly, without any fuss. Highly recommend purchasing Lifetime products because this company stands behind its products and the customer service agents are outstanding!

My wife and I bought this two or three years ago. It's a bit of a task to assemble, but it went together well and functions well. Our only problem was the latch hardware becoming stiff due to corrosion after a year or so. Two or three times, I freed it up with spray lubricant. Finally one of latch assemblies broke due to corrosion. Looking at the web site, I learned that they redesigned the latch hardware with a corrosion-resistant coating - I am impressed that they stay with their products to continually improve them over time rather than dumping them on the market for a short sales cycle. We called Lifetime, and they have sent us replacement latch hardware at no cost. Thank-you!