I bought this two weeks ago and found there was a piece missing; I contacted the customer desk (in USA) asking for a replacement and it was shipped from the USA and arrived 5 days later. I was impressed. Rarely to I find a help desk so responsive and helpful. Putting it together was enjoyable if you are good at DIY but it does need two people some of the time. I was very impressed by the engineering and design to allow it be be built from flat pack.

I bought a double composter many years ago at Costco. after years of use my hinges wore out. I called Lifetime customer support and the person was very nice and said no problem he would have new hinges shipped for free. That is customer support. I will buy from lifetime again.

Even during this difficult times, Lifetime has excelled in helping their customers in a timely manner. Terry took freat care of my inquiry replacing the locking mechanism, from his home office, and sent the parts right away. Thank you Terry. I hope all of you are safe and healthy

I bought a "factory second" double 50 gallon bin rotating composter. I was a bit hesitant on buying a factory second, but the people at the store assured me that if I was missing anything they would make it right. I was missing a package of the plastic connectors that holds the sides together (3 in total). I was able to talk to Devin at customer service who set me up with the parts that I needed. It's good to see a company who takes such good care of their customers. I would think people in a customer service department who deals with customers not getting what they need to build the product they bought may have problems dealing with problems day in and day out for weeks on end. I did not get the feeling Devin was this way at all he was helpful and was able to get what I needed to finish my project. This is only one among many Lifetime products we have in our home. Everything from Kayaks to folding tables and chairs... I expect that my experience with this composter with be every bit as good.

This composter was bought as a gift for me. Within a year there was rust on the parts. 2ish years in and the lid rusted off. I called & spoke to the friendliest rep, Jonathan, who issued me an entire new hardware set in less than 20 minutes. Amazing. I like the composter and am happy they are sending replacement parts.

After years of trying to make good compost ,I came across this Composter . I must admit reading the article about Composter i thought it was to good to believe .But I still thought I would give it a go.As I have been trying to make good compost with various different methods off which none really worked..Well beleve me this Composter does what it says on the tin.It is just MAGIC. It makesGREAT compost which very little effort at all you just have to make sure you turn it regularly which is no bother.Gone hare the days of of back pain having to turn and empty bins and refill . thankyou gazza

We got ours from Costco years ago. It sits on our deck. We alternate between one side that's 'baking' and the other get new material. About every 4 months, we dump out the side that's been resting, sift out the big pieces that still haven't completed (avacado pits, mango seeds), and off we go. Our garden boxes love the material. Anyway, Lifetime has been great as well. A few years ago, one of the hinges broke. Sent an email and we had a new set the next week. Last month, one of the latches finally seized up. They sent out replacement the next week as well. Really can't ask for better service/support.

Nice upgrade to 100 gal (dual 50). Best price for this Tumbler by far and was fairly easy to put together with the video and visual step by step instructions via "Bilt" app. Have had it about a month now and the first batch is almost finished..Now starting the second tumbler. Got first batch to 140 early on. May buy a large grill cover to put over it to save on direct UV, but should hold up well.

I bought a double bin composter some time ago. After some good use there were parts that needed replacements. Their customer service was great and willing to help replacing the parts even in the middle of a pandemic. Glad I made the choice of buying their product.

I bought my double composter at Costco in 2014. I'm a lazy composter, so my compost takes longer, but I've been overall pretty happy with mine. The weak point on mine is the cheap metal hinge system they use, but the strong point of the company is that they promptly send a new set when they break. Excellent customer service is more important than anything to me, and I'm happy to give my business to and recommend this company!