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Customer reviews for Lifetime Dual Compost Tumbler for
Lifetime Dual Compost Tumbler
4.2 out of 5 stars
stars
264 ratings262 reviews
  1. 5 stars62% (164)
  2. 4 stars19% (49)
  3. 3 stars8% (21)
  4. 2 stars4% (11)
  5. 1 star7% (19)
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Showing 121-130 of 262 reviews
Mar 15, 2019
Reviewer name: DeeDee
4 out of 5 stars
4 out of 5 stars review

Love my composter!

I love the convenience of having two, ongoing composts and especially love that it is above the ground and rotates. This speeds the composting process considerably. I have had issues with rusting mechanisms, as many people have reported. I spoke with Nathan, in customer service, and he immediately ordered replacement parts for me. Great customer service, great product!

Review from lifetime.com
Helpful?3NYQHZ73ENON13791719201
Jan 5, 2015
Reviewer name: dave57
4 out of 5 stars
4 out of 5 stars review

Pretty Good product.

Overall, this is a good product, but it does have a couple of flaws. The basic design and construction is very good. The unit is sturdy and stable, and the bins rotate freely. I have had mine over a year now, and I agree, the catch mechanism does tend to rust and jam, and definitely should have been made rust proof. By definition, the environment for the catch is going to be damp and corrosive. I fixed (sort of) the issue by spraying the mechanism with WD40 when needed. So far that has kept the catches operating. The other issue is the locking pin. The one on the right just snapped!. This is the bin I use for kitchen scraps, so it got much more use than the other one. In the kitchen I collect organic waste such as peels and cores in a counter top container. When it fills, I empty it into the compost bin, and rotate the bin a few time to mix. I usually stop the bin by letting the locking pin re-engage as the drum rotates. Apparently this is too much for the pin to withstand.

Review from lifetime.com
Helpful?3NYQHZ73ENON13791719201
Sep 21, 2016
Reviewer name: YocoYak
4 out of 5 stars
4 out of 5 stars review

Makes compost

We have the newer model of this composter. It looks like barrels. It was a terrible pain to assemble, but once put together, it is sturdy, good looking, easy to turn and fill. The only other minor negative thing is that the red tab that indicates the barrel in use faded in just a few months. We've already had two batches come out since February.

Review from lifetime.com
Helpful?3NYQHZ73ENON13791719201
Apr 12, 2019
Reviewer name: James
5 out of 5 stars
5 out of 5 stars review

Awesome customer service

Our composer is about 5 or more years old, I contacted customer service hoping to purchase replacement parts, the person that responded said that they would provide all parts needed. They sent us the replacement parts and we are in business. Would highly recommend lifetime products, they definitely stand behind their products.

Review from lifetime.com
Helpful?3NYQHZ73ENON13791719201
Apr 7, 2020
Reviewer name: JamesG
3 out of 5 stars
3 out of 5 stars review

Nice composter but not for real life use

Had the tumblers for a couple years and work great for composting but the closure mechanism is not made for real life. Mine seized on the left one after a little over a year and the right one a year or so after that. Completely rusted through and unusable. 3 stars for the function, 0 stars for the construction.

Review from lifetime.com
Helpful?3NYQHZ73ENON13791719201
reply from reviews

I'm so sorry you have not had a good experience. Please give us a call in customer service to see if we can make this right for you. We can be reached at 800-225-3865 or by email at customercare@lifetime.com. Customer Service hours are Monday-Friday, 7:00 am to 5:00 pm and Saturday, 9:00 am to 1:00 pm (MT).

Apr 5, 2020
Reviewer name: Dorothy
1 out of 5 stars
1 out of 5 stars review

Poor design

The aerator bar was missing two holes, which I had to drill myself to complete assembly. After encountering this issue I read others also had this problem. The biggest problem is that the bars of the metal latching mechanism do not fit in the holes inside the drum. I have to forcefully push the lid down to get the lid to lock. I previously purchased the composter that uses clips (60058) to close and it worked great.

Review from lifetime.com
Helpful?3NYQHZ73ENON13791719201
reply from reviews

I'm sorry you're having trouble. Give our customer service team a call and we can trouble shoot the issue with you and see if we can help figure out what's happening. They can be reached at 800-225-3865 or by email at customercare@lifetime.com. Customer Service hours are Monday-Friday, 7:00 am to 5:00 pm and Saturday, 9:00 am to 1:00 pm (MT).

Dec 27, 2016
Reviewer name: Robandma
5 out of 5 stars
5 out of 5 stars review

Amazing Service

Bought the Dual Compost Tumbler a long time ago, maybe 5 years. Love it. Taken pretty good care of it by cleaning the rusty locking mechanism every 6 mos or so. Was a little disappointed they weren't more rust resistant. Anyway, finally rusted shut and since they work great for us otherwise, I called to see if I could buy replacement parts. Talked to Luke in customer service who quickly volunteered to ship them for free. He did this without me complaining, threatening, whining or anything. The company stands by its products, hires terrific associates who deliver amazing customer service. Many thanks!

Review from lifetime.com
Helpful?3NYQHZ73ENON13791719201
Apr 5, 2019
Reviewer name: Unhinged
5 out of 5 stars
5 out of 5 stars review

Broken Hinge

The dual tumbler is about 4 years old. The hinge broke and i finally decided to replace it. Couldn;t find one that worked at the local hardware store so i decided to see if i could get one from Lifetime. To my surprise, not only can I get one, but I get it for free!! I just assumed once it was sold they would be like so many other manufacturers - it was mine at that point. Nice to be pleasantly surprised

Review from lifetime.com
Helpful?3NYQHZ73ENON13791719201
Apr 5, 2017
Reviewer name: Shane
5 out of 5 stars
5 out of 5 stars review

Warranty and Customer Service

It will be hard to say enough great things about the Customer Service Dept any Lifetime. They responded quickly and provided parts for this composter for a know issue. Way to stand behind your products. I will look for ways to buy more of your products in the future.

Review from lifetime.com
Helpful?3NYQHZ73ENON13791719201
Jul 9, 2019
Reviewer name: Gayle
2 out of 5 stars
2 out of 5 stars review

Rusted and won’t close

I liked this composter a lot at first. Now the locking mechanism on both sides is so rusted it’s very hard to get them closed completely. I thought I had it closed enough yesterday (but evidently didn’t) and and of course it dumped half baked compost all over the place when I turned it. What a mess. I’m going to call the manufacturer to see if their lifetime warranty is, in fact, that. It’s only about 5 years old.

Review from lifetime.com
Helpful?3NYQHZ73ENON13791719201
reply from Reviews

Oh no! We are sorry to hear that you are having rust issues, please call our customer service department and they can help you out. They can be reached at 800-225-3865 or by email at customercare@lifetime.com. Customer Service hours are Monday-Friday, 7:00 am to 5:00 pm and Saturday, 9:00 am to 1:00 pm (MT).