Bought the Dual Compost Tumbler a long time ago, maybe 5 years. Love it. Taken pretty good care of it by cleaning the rusty locking mechanism every 6 mos or so. Was a little disappointed they weren't more rust resistant. Anyway, finally rusted shut and since they work great for us otherwise, I called to see if I could buy replacement parts. Talked to Luke in customer service who quickly volunteered to ship them for free. He did this without me complaining, threatening, whining or anything. The company stands by its products, hires terrific associates who deliver amazing customer service. Many thanks!

I sent an email requesting a replacement part to my dual composter and received a very timely and courteous reply and even received the part free of charge - on the warranty. The email communication, service and delivery was very good. And I do like my composter !!

[This review was collected as part of a promotion.] I bought my double bin rotating composter about 1yr ago. I absolutely love it! It works well, but my hinges rusted very quickly and broke. My pins that keep the barrel from rotating also broke. I can't rotate it any more because since the hinges broke the tops wont stay on. I am hopeful Lifetime will at least replace the hinges and pins. I can't imagine buying a brand new composter at this point. Please help.

I bought this 2-3 years ago from BJs and has definitely made composting easier and neater. Over time the corners have fallen out and the hardware inside the tumbler has rusted together. I was able to lubricate the hardware in one barrel with WD40 but the other is rusted solid and handle will not turn so lid can't latch closed. Customer service ordered new hardware which is backordered so it seems many are having same problem. Hopefully next time they will consider using galvanized metal for parts that are exposed to moisture for extended periods.

A local school gave this composter to me and it needed a little doctoring. I called to order some parts and they were promptly delivered, GRATIS! Great customer service. Keep the metal greased and oiled and the tool will do you well. Thank You Lifetime.

Quite difficult to put together. If would have been very helpful if each panel had been marked with its part number. It definitely is a two person assembly. As to its function: supurb! Cooking has never been easier. The aeration is terrific from all sides as well as the center. As an added plus, there is no longer any heavy lifting and constant turning over to distribute oxygen. This is a best buy

I purchased this product some years ago. It is one of the more expensive composters. If you want a product that will be functional and great to operate for 6 months to a year you have found it. But if you are expecting one that will continue to be functional for an extended period of time look elsewhere. The metal materials rust and cannot be turned due to corrosion. I continue to use but can no longer rotate bins.

I bought my compost tumblers 5 years ago. Some of the parts rusted and I was unable to open it up to fill it. I called the customer service to get a replacement parts to fix it. I was afraid that because I didn't have the receipt or anything left of the purchase that it would be difficult to get. The guy ask me what was wrong and when I had purchase it. With out hesitation he asked for my address and told me when it should get to me. I offered to pay for shipping and he said it was already included.

Just assembled this yesterday,it took my son and I about 1.5 hours. Good instructions for the most part. Time will tell if I have any rusting problems with the hinges, and how resistant this will be to a curious bear that has been known to climb our 7' fence.

This product is drop shipped by another company, when I received mine it was wrapped like a mummy in tape to cover all the holes in the worn out box. The company ( UnbeatableSale Inc.). Has a terrible return policy and it cost me 109.00 dollars to return this product. I never opened the box because it was in such bad shape and I could tell it wasn't fedex because of how the box was repaired. Why did I return it? Principle, a product in such bad shape obviously opened and returned before should never be shipped to another customer again. Oh and it has been a month since I returned it verified by fedex and still no refund.