I bought my compost tumblers 5 years ago. Some of the parts rusted and I was unable to open it up to fill it. I called the customer service to get a replacement parts to fix it. I was afraid that because I didn't have the receipt or anything left of the purchase that it would be difficult to get. The guy ask me what was wrong and when I had purchase it. With out hesitation he asked for my address and told me when it should get to me. I offered to pay for shipping and he said it was already included.

After 6 years of midwest winters and summers, the interior parts have all rusted and some of the corner squares have fell off. I highly recommend it, I just wish the life cycle was a bit longer. I will continue to use it due to the large investment and how quickly it breaks down my compost. Overall much easier to use than my other compost systems.

I bought this product ~2012/2013. Was very happy to assemble it - other than some difficulty to attach a few corner caps, the assembly was straightforward and smooth. And the composter did look very nice in my backyard! However, pretty soon, issues started to appear here and there. Basically, majority of the metal parts started rusting. Well, the composter needs these metal parts to hold them together and operate. Such parts, by default, should be able to withstand the outdoor weather with no major issues for certain amount of years. But no, within months (instead of years), metal parts race to fail one by one. Particularly, the lock mechanism is hard to operate within a year and it became a struggle every time we needed to lock/unlock the lid. In about three year or so, due to broken corner brackets, one drum has been deformed and basically nonoperational; soon after that, the hinge of the other drum was broken and basically made turning the drum impossible. So other than occasional throwing something in the half broken drum (but not able to turn), basically the composter has been sitting there for nothing for several years. Unfortunately (for us), we wasn't diligent enough to check its warranty in time and a few months ago, while cleaning and sorting stuffs in the house, we got a hold on the its user manual and realized that it has a warranty period of five years. By this time, our product has been past that five year period, and we contacted Lifetime's customer service anyway to see if we can get any parts. Were gladly offered replacement parts free as a courtesy of good service. A set of hinges and some others parts were delivered within a few days. Unfortunately (again, for us), when trying to repair the drum, I found that the locking mechanism has been totally rusted and won't move at all no matter how I tried! I even bought a WD-40 rust remover specifically to no avail. So I called Lifetime customer service again. But, no, I was immediately told I need to pay for any parts this time around - basically they were telling me it was a mistake last time. Of course, It's something like $45 just for the metal locking mechanism! In summary, 1. The product was a total failure as all metal parts are prone to (and eventually majority will) rust. It can't withstand the outdoor environment of its designed use. 2. We were initially very happy with the free replacement of a few parts, probably due to **staff mistake**. The customer service rejected any claim of warranty when we needed more parts to complete the repair; instead, the customer service is charging exorbitant amount of money. A basic fact: the parts had been broken well within the five year limit. 3. We paid *several hundred* bucks for this product, with a total yield of about two wheelbarrows of compost. With mainly plastics and cheap, low quality metal parts, Lifetime sells it with quite a fat profit margin. How about cut your paying customers some slack and just provide the parts even its past the 5 year limit? You know, not everyone is able to memorize and check often the month and year when this particular product was bought and when the warranty is about to expire and still remember to request a warranty. Hello, there! In five years, majority households probably buy 50 products in average that likely have the potential to request a warranty service. 4. Don't buy it. Lifetime might have new, not-so-easy-rust metal parts for current product, or not. For several hundred bucks, you will come out way better, economically, just buy the most expensive, "organic" garden soils.

[This review was collected as part of a promotion.] I bought this product several years ago and have had good success in using it until recently, when the metal components began to rust and one of the bin door hinges snapped off. After seeing I was not the only one with this issue, I contacted customer service, and they promptly sent me replacement parts without hassle. Even the best companies will sometimes have issues with their products--one mark of a good company is those that take responsibility for their product and customer experience and work hard to make things right. Thanks, Lifetime.

They held up pretty good the first year we had them and now the inside is rusted out and the pins on the sides have broken. We also had a couple of the plastic corner pieces break out. We've had them 3 years but now they are ready for the dump as oil is no longer working on the metal parts.

This took me 3-4 hours to put together - I was at a slow pace on a hot summer day.  The instructions were easy to follow.  Per other reviews, I did assemble the base on site of its final home.  I can see how moving it would be difficult.  I have noticed some rust appearing on one end at the aeration bar so will need to contact Customer Service.  I'm a SWF who enjoys small scale gardening and do-it yourself project.  I thoroughly enjoyed assembling this product and recommend it!

These compost bins are perfect - just the right size and very sturdy. The double bin feature allows one load to mature while the other takes the fresh matter. After 5 years the company replaced a rusted hinge at no charge. I'm looking forward to years and years more use.

I purchased this back in 2013. I have had this in full sun and eventually moved it to a partially shaded area, the plastic holds up really well. Since it was uncovered and exposed to the elements, the metal parts began rusting. I notified customer service and John sent out the parts asap and all free of charge! This company really backs up their products! I am truly satisfied!

The plastic will last, but all metal components inside the bins (hinges and latch) are low quality stamped metal from southeast asia. Its shocking how fast they rust. Not wasting anymore money on replacement parts. Time to move in a different direction.

I really LOVED this composter...UNTIL the hinge mechanism holding the lid on to one of the containers rusted through and the lid fell off. Without a lid, the Dual Compost Tumbler does not tumble! We purchased the composter during the summer of 2013, so it was only two years old. The hinge mechanism appears to have rusted through. The composter was not exposed to water often, as Texas is drought-stricken. Nor was the lid stressed excessively, as it rested on a fence when it was opened. Now, the lid on the remaining container is almost impossible to open, I'm guessing due to rust. This is a product that has great features and that should be getting uniform five star reviews, but I cannot give it anything but a one-star because cheap parts were used in the most critical places.