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Customer reviews for Lifetime Dual Compost Tumbler for
Lifetime Dual Compost Tumbler
4.2 out of 5 stars
stars
264 ratings262 reviews
  1. 5 stars62% (164)
  2. 4 stars19% (49)
  3. 3 stars8% (21)
  4. 2 stars4% (11)
  5. 1 star7% (19)
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Showing 111-120 of 262 reviews
May 9, 2016
Reviewer name: Ralph
5 out of 5 stars
5 out of 5 stars review

Well made, solid construction

Just assembled this yesterday,it took my son and I about 1.5 hours. Good instructions for the most part. Time will tell if I have any rusting problems with the hinges, and how resistant this will be to a curious bear that has been known to climb our 7' fence.

Review from lifetime.com
Helpful?3NYQHZ73ENON13791719201
Feb 8, 2018
Reviewer name: maka
5 out of 5 stars
5 out of 5 stars review

Exceptional product and customer service!!!

I bought this composter several years ago and have been extremely happy with it. But what is most exceptional is the incredible customer service provided by Lifetime when parts have needed to be replaced. As others have noted, the interior locking mechanism rusted after a year or so of use. I called Lifetime and they immediately sent me a replacement with an updated anti-rust coating. Yesterday the locking pin on the left bin broke, I just got off the phone with lifetime and again they immediately acted on the problem and are sending me a replacement. It is rare to find a company with such integrity and great service. Lifetime rocks!!!

Review from lifetime.com
Helpful?3NYQHZ73ENON13791719201
May 12, 2020
Reviewer name: Robert
5 out of 5 stars
5 out of 5 stars review

Great Product and Customer Care

I purchased this back in 2013. I have had this in full sun and eventually moved it to a partially shaded area, the plastic holds up really well. Since it was uncovered and exposed to the elements, the metal parts began rusting. I notified customer service and John sent out the parts asap and all free of charge! This company really backs up their products! I am truly satisfied!

Review from lifetime.com
Helpful?3NYQHZ73ENON13791719201
Mar 21, 2018
Reviewer name: Sasppmd
4 out of 5 stars
4 out of 5 stars review

Large capacity

Really like the ability to have two rotating chambers that can house compost in different degrees of completion. Rugged construction and the black housing attracts and retains heat. Rear hinge seized after 2 years but customer service is sending new ones, so I'm happy and satisfied.

Review from lifetime.com
Helpful?3NYQHZ73ENON13791719201
Mar 21, 2017
Reviewer name: ryanautumn05
3 out of 5 stars
3 out of 5 stars review

Dual Compost Tumbler

I purchased my dual tumbler about 3 years ago, I love it and it always turns my garbage into compost which is great for my garden. However my parts are rusty and the handles have broken off. I was extremely furious that this happened with how much it costs to purchase one of these. I don't see where I can buy replacement parts or file a warranty claim. Please help

Review from lifetime.com
Helpful?3NYQHZ73ENON13791719201
reply from Reviews

I am so sorry your composter is rusting! The best way to file a claim is to email warrantyclaims@lifetime.com. You are also welcome to call into our Customer Service department. You can contact them by phone at 1-800-225-3865, or by email at customercare@lifetime.com. They are open weekdays from 7:00 am to 5:00 pm mountain standard time and Saturdays 9:00 am to 1:00 pm mountain standard time.

Apr 5, 2019
Reviewer name: Connie1
5 out of 5 stars
5 out of 5 stars review

Easy to use, love it

I bought this over 4 years ago and I love it. Its easy to use and it looks great. It keeps all the compost inside the tumblers and this elimintaes many of the odors and mess associated with composting. Animals cannot get into the tumblers and that gives me piece of mind. The only draw back I experienced was that the metal hinges after years of use did give out and actually broke away from each other. I called Lifetime and they sent me replacement hinges for both without hesitation. They were easy to replace and now its like I have a brand new composter. I truly appreciate a company that stands by their products. I definitely recommend this composter for anyone that wants to have success composting, does not have a very large space and composts small quantities at a time.

Review from lifetime.com
Helpful?3NYQHZ73ENON13791719201
May 26, 2018
Reviewer name: Scott
4 out of 5 stars
4 out of 5 stars review

Good product, great service

[This review was collected as part of a promotion.] I bought this product several years ago and have had good success in using it until recently, when the metal components began to rust and one of the bin door hinges snapped off. After seeing I was not the only one with this issue, I contacted customer service, and they promptly sent me replacement parts without hassle. Even the best companies will sometimes have issues with their products--one mark of a good company is those that take responsibility for their product and customer experience and work hard to make things right. Thanks, Lifetime.

Review from lifetime.com
Helpful?3NYQHZ73ENON13791719201
Aug 17, 2018
Reviewer name: Chuck
3 out of 5 stars
3 out of 5 stars review

Great concept; execution is only so-so

I purchased this at Costco about four years ago. Assembly was not too difficult, although I am pretty sure there was an error in the instructions because both barrels came out asymmetrically, meaning that the little handles that allow you to rotate the drums didn't fall at 90 degree angles. I installed the completed composter in my shed and it gave me good service for several years. However, the metal parts began to rust, and even frequent applications of spray oil could not keep the hinges and the latch from becoming inoperative. It's actually a pretty big hassle to replace the hardware even if it's sent under warranty because a) the fasteners are incredibly hard to remove (I had to drill out eight of mine), and b) Lifetime doesn't ship the fasteners with the new parts. C'mon; how hard would it have been to ship new SS or galvanized fasteners? Replacing the parts took over an hour, not including a trip to Ace Hardware to buy $9.00 of stainless steel machine screws. So, bottom line, it's a smart idea that is poorly executed. It also took over two weeks to get the replacement parts. This would rate five stars if they had made it right in the first place.

Review from lifetime.com
Helpful?3NYQHZ73ENON13791719201
reply from Reviews

Thank you for sharing your experience with us. We are doing all we can to make our products as durable and easy-to-use as we can. Please let us know if there is anything else we can do for you in regards to your composter. *AEB

Mar 15, 2019
Reviewer name: DeeDee
4 out of 5 stars
4 out of 5 stars review

Love my composter!

I love the convenience of having two, ongoing composts and especially love that it is above the ground and rotates. This speeds the composting process considerably. I have had issues with rusting mechanisms, as many people have reported. I spoke with Nathan, in customer service, and he immediately ordered replacement parts for me. Great customer service, great product!

Review from lifetime.com
Helpful?3NYQHZ73ENON13791719201
Apr 22, 2019
Reviewer name: Larry_P
3 out of 5 stars
3 out of 5 stars review

Metal parts in the bins rust out quickly

These were great at first, but the hinges rusted out and fell apart in about a year. Lifetime sent me replacements, but then the latches and associated hardware began rusting and disintegrating. I fixed what I could at first to keep them in commission, but finally gave up on them when the bars rusted out. They have been all but useless for most of the time I've owned them.

Review from lifetime.com
Helpful?3NYQHZ73ENON13791719201
reply from Reviews

Oh no! We are sorry to hear that your composter is rusting, email us at reviews@lifetime.com and we can help you out.