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Customer reviews for Serta 2-Pack Cooling Gel Memory Foam Bed Pillow for
Serta 2-Pack Cooling Gel Memory Foam Bed Pillow
4 out of 5 stars
stars
8,173 ratings3,777 reviews
  1. 5 stars57% (4,678)
  2. 4 stars15% (1,219)
  3. 3 stars10% (828)
  4. 2 stars6% (502)
  5. 1 star12% (946)

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Showing 881-890 of 3,771 reviews
Oct 4, 2023
Reviewer name: Fall vibez
4 out of 5 stars
4 out of 5 stars review

Does the job

When I got the pillows they were very fluffy. After a couple of days the fluff went down about 40%. I sweat easily when I sleep so I was very excited to try these pillows out. For the price they were okay. I did not wake up feeling sweeting, but I didn’t feel the “cool” feeling of the pillow. They are still very comfortable to sleep on after one week. They are worth trying out if your on a budget!

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Oct 9, 2023
Reviewer name: Adriana
3 out of 5 stars
3 out of 5 stars review

Comfortable pillows but not cooling

We used these pillows for the last week in our master bedroom. The pillows are comfortable but I was really looking forward to a cooling effect, especially with this summer heat, but unfortunately these pillows did not deliver that. Still a comfortable choice if you’re not interested in cooling pillows.

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Oct 6, 2023
Reviewer name: Tina
4 out of 5 stars
4 out of 5 stars review

Great pillow!

I love how the pillow in encased in a cover, but not only that you can remove stuffing! The pillow was too hard for my liking so I simply unzipped and removed stuffing! It truly conforms to your head. Now if you move on the pillow it will have an indention, but it quickly absorbs. Nice size pillows too! Hubby liked it also!

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Oct 14, 2023
Reviewer name: Joli J
2 out of 5 stars
2 out of 5 stars review

Uncomfortably Overstuffed

I purchased the Serta Gel Memory Foam Cluster Pillows with high hopes, but unfortunately, my experience hasn’t been great. These pillows are seriously overstuffed, which made it difficult to sleep comfortably. What’s worse, they caused an unnatural arch in my neck overnight, leading to neck pain in the morning. I had hoped that with time, they might become more comfortable, but that hasn’t been the case so far. I’ve used them for a while, and the issues persist. I’m disappointed with my purchase and would not recommend these pillows to others looking for a good night’s sleep.

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reply from Serta Team

Hi there, thank you so much for taking the time to review your pillows, your feedback is very important to us. We are sorry to hear that the pillows are not providing you with the sleep experience you are looking for. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 385-256-9674. We hope this helps!

Sep 27, 2023
Reviewer name: Brad
5 out of 5 stars
5 out of 5 stars review

Worth the buy!

Just received these pillows and I wasn’t exactly sure what to expect. They have like shredded memory foam/ cotton mixture inside that is more comfortable than your average cotton pillow. I would say the cooling aspect is sort of accurate I only had to flip the pillow once at night to stay cool. Overall I would say these make great pillow for a guest bed or as an extra on my bed as I don’t think I could sleep on it every night (I have a sensitive neck).

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Jan 22, 2026
Reviewer name: Hanna
5 out of 5 stars
5 out of 5 stars review

Best Pillows, day one!

As a pillow snob, I must say these are the best pillows right out of the pack! This is the first time I didn't have to wear them down for a few months until they are perfect. This is the first time I've ever loved pillows after the first use. I plan to buy more and store them, so I have them when I travel.

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Sep 27, 2023
Reviewer name: The Reviewer
1 out of 5 stars
1 out of 5 stars review

Serta Pillows Disappoint on Quality

I tried the Serta Gel Memory Foam Cluster Pillows (2-pack) recently, and I must say I was quite disappointed with their performance. I used these pillows in my bedroom for a few weeks, and they didn't meet my expectations. One of the major drawbacks I noticed was the lack of high-quality construction. These pillows felt flimsy and didn't offer the support I needed for a good night's sleep. They went flat surprisingly quickly, and I found myself constantly fluffing them up during the night to maintain some semblance of comfort. Additionally, the cooling aspect of these pillows was a letdown. Despite their claim of gel memory foam clusters for cooling, I didn't experience any noticeable cooling effect. The pillows retained heat, making it uncomfortable, especially during warm nights. Another issue was their inability to hold their structure through the night. I often woke up with the pillows misshaped and lacking the support they initially provided. Overall, my experience with the Serta Gel Memory Foam Cluster Pillows was disappointing. They fell short in terms of quality, cooling, and durability. I wouldn't recommend them for anyone seeking a comfortable and long-lasting sleep solution.

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reply from Serta Team

Hi there, thank you so much for taking the time to review your pillows, your feedback is very important to us. We are sorry to hear that the pillows are not providing you with the experience you are looking for. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 385-256-9674. We hope this helps!

Sep 27, 2023
Reviewer name: SMorales
5 out of 5 stars
5 out of 5 stars review

Serta cooling pillow

I was skeptical at first, because it’s not your typical memory foam pillow. The inside foam consists of little pieces rather than a solid piece. However, after sleeping a few nights on it I’ve found it conforms very comfortably. It’s very supportive and best of all no neck pain in the morning. 10/10 would recommend.

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Sep 30, 2023
Reviewer name: Ditch your old pillows
5 out of 5 stars
5 out of 5 stars review

Amazing! Great purchase for the price

These pillows are amazing! They replaced my $40 “custom” pillow. The gel molds to your head and keeps the perfect firmness and softness. The cooling is perfect for a hot sleeper like myself. Even with a pillowcase on, both side of the pillow is the “cool side of the pillow”.

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Sep 30, 2023
Reviewer name: westonschmeston
5 out of 5 stars
5 out of 5 stars review

Heaven in a pillowcase

These pillows are just as advertised. They’re cool to sleep on, and they stay that way. You don’t even have to flip it to get to the “cool side” of the pillow! The memory foam gives good support but is not too firm. They will make great pillows for the guest bedroom.

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