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Customer reviews for Serta 2-Pack Cooling Gel Memory Foam Bed Pillow for
Serta 2-Pack Cooling Gel Memory Foam Bed Pillow
4 out of 5 stars
stars
7,719 ratings3,563 reviews
  1. 5 stars57% (4,418)
  2. 4 stars15% (1,168)
  3. 3 stars10% (779)
  4. 2 stars6% (466)
  5. 1 star12% (888)

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Showing 1-10 of 3,563 reviews
Apr 2, 2026
Tista
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Love these pillows

For the price these are awesome pillows. The perfect balance of firm but not too firm. You get good neck support, moldable pillows. Similar to my pillows at a fraction of the cost. They can be fluffed up easily in steam setting on dryer. I have not washed them full out but my whole family likes these pillows.

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Sep 2, 2025
B Hamilton
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Love these pillows

Absolute YES to these pillows. I bought these pillows for my 5 year old daughter's bed after we upgraded her furniture. I LOVE these pillows. They are literally heavyweight , excellent quality, she sleeps so soundly and does not wake up in a sweat. Excellent value for the price.

Helpful?54IPP9DRL5JC13767370453
Oct 2, 2025
Cal
4 out of 5 stars
4 out of 5 stars review

A Pillow That Balances Fluff and Firm

I’ve tried plenty of pillows that promised the “perfect night’s sleep,” but this one actually comes close. The balance between softness and support is spot-on — it cradles the head without swallowing it whole. I didn’t wake up with a stiff neck (a rare win in the pillow world), though if you like an extra-firm feel, this might lean a little too plush for your taste. The materials feel durable and breathable, so it doesn’t trap heat like cheaper alternatives. Overall, it’s not a magical cloud from the heavens, but it’s definitely earned a permanent spot on my bed.

Incentivized Review
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Jul 28, 2026
Robin
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Worthless

These pillows are worthless. They are not worth the $13 spent on them. They bunch up in one area and fall flat. I threw them out the first week I had them.

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May 5, 2026
TD
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Too thick and bumpy

The pillow is made up of a lot of miscellaneous foam making it bumpy and uncomfortable. It’s also very thick so my neck was elevated more than it should have been. I couldn’t make it through the night with it and had to switch it for another pillow I had. Definitely not for me.

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Jan 3, 2026
Katie
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Turn around & walk away

These pillows are so soft to the touch and look super comfortable, however, they go flat and hard/stiff after laying on them a night or two. They’re not worth the money or the stiff neck they’ll give. Spend the extra on the nectar brand at Sam’s, 100% worth it!

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Feb 6, 2026
V Oro
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Flat not full and firm and fluffy

I have purchased these exact pillows for several years. I have 4 bedrooms and these beds have 4 pillows each. I also purchase these pillows for my vacation home. When I purchased these pillows last week they seemed very light. Not heavy and full. I thought maybe they changed out the old chopped up memory foam and replaced it with a lighter upgraded version? I removed the pillows from the plastic and fluffed them up and shook them and massaged them… did all that I could think of to make them puff up. But that was impossible. They stayed limp and flat. I will not be purchasing these pillows again. I will return this last purchase.

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Feb 5, 2026
Jane
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Returned

I can’t rate the pillows because I returned them. After unpacking I realized they were stuffed with loose pieces of memory foam & not what I was looking for.

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Aug 19, 2025
Michelle Marie
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Not worth it … at all

Hmm. These pillows don’t look like the ones pictured on the cover. They are more like the “my pillow” brand. Nothing about them speaks to the “cooling” claim. And they absolutely stink. Pretty sure they were so cheap because they were mispackaged. Going to try for a refund. Yuk.

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Aug 28, 2025
DON F
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Serta- SORT-A

The pillow came with a zippered outter cover. I think that is the washable part. The gause like material that was hold the chopped up memory foam pieces did not look like it would withstand even a single wash, let alone 2 that the packaging say you can do. The chopped foam was a no go for me also!

Helpful?54IPP9DRL5JC13767370453