For the price these are awesome pillows. The perfect balance of firm but not too firm. You get good neck support, moldable pillows. Similar to my pillows at a fraction of the cost. They can be fluffed up easily in steam setting on dryer. I have not washed them full out but my whole family likes these pillows.

We bought these pillow when we were visiting family. All the pillows were older than us and flatter than rocks. So we grabbed these when we were grocery shopping. I try not to complain, I make solutions. These willows were good quality and made an economical solution.

I suffer with a lot of neck pain I even bought the expensive Derlia pillow. I'm not 100% satisfied with the Derila pillow. Through the night, my head starts hurting because it is too hard. These Serta Cooling pillows are awesome. I sleep with them every night. They are my new go to pillows.

I purchased these in hopes I could find a pillow that would hold up to my sleeping habit. For some reason pillows in the past have gone lopsided and flat. These have stayed plump however they don’t stay aligned as pillows. Oh I can shake them back into shape but as a head and back rest I’d put them as a 5. Once plumped back into shape they look good and they feel good on my head. I would purchase them again.

The pillows were all right yes they are cooling, and they're fine, but not exactly what we were looking for because they got pretty flat. We wanted something a little more substantial and fluffier that didn't flatten out when you laid your head on it, even if you double them up they still didn't offer that much supportso these just went in the pile of pillows that nobody uses very often because they go flat. I suppose if you're a belly sleeper and want a flatter pillow this would be great.

The memory foam in the pillow are little chunks and they get smushed down and end up being super flat/hard. I tired to fluff it in the dryer a little or tried to fluff it with my hands, but it doesn’t really fluff back up. Not ideal.

The pillows are not cooling as advertised. If anything, they sleep hot compared with a traditional pillow. But the bigger problem is that they have a distinctive chemical smell. I’ve left them air out for over a week and the smell is not as strong now, but it really bad when you lay your head on them.

The pillow is made up of a lot of miscellaneous foam making it bumpy and uncomfortable. It’s also very thick so my neck was elevated more than it should have been. I couldn’t make it through the night with it and had to switch it for another pillow I had. Definitely not for me.

This is the worst pillow I have ever nought. no cooling to it & it's paper thin. I even put the filling from both pillows into one, and it is plumped it, but it's uncomfortable and again - no cooling gel foam effect. Buyer beware. Buy only if you like a thin, thin pullow. DO NOT RECOMMEND

These pillows are worthless. They are not worth the $13 spent on them. They bunch up in one area and fall flat. I threw them out the first week I had them.