For the price these are awesome pillows. The perfect balance of firm but not too firm. You get good neck support, moldable pillows. Similar to my pillows at a fraction of the cost. They can be fluffed up easily in steam setting on dryer. I have not washed them full out but my whole family likes these pillows.

We really like these Serta Cooling Gel Memory Foam pillows! They're comfortable and not too firm or hard = NO stiff necks in the morning! The memory foam used to fill them is pliable and they can be "fluffed" and easily conform to our resting heads. VERY WELL PRICED & we think are a GREAT VALUE too!!! (our dogs approve of them too!)

Absolute YES to these pillows. I bought these pillows for my 5 year old daughter's bed after we upgraded her furniture. I LOVE these pillows. They are literally heavyweight , excellent quality, she sleeps so soundly and does not wake up in a sweat. Excellent value for the price.

I’ve tried plenty of pillows that promised the “perfect night’s sleep,” but this one actually comes close. The balance between softness and support is spot-on — it cradles the head without swallowing it whole. I didn’t wake up with a stiff neck (a rare win in the pillow world), though if you like an extra-firm feel, this might lean a little too plush for your taste. The materials feel durable and breathable, so it doesn’t trap heat like cheaper alternatives. Overall, it’s not a magical cloud from the heavens, but it’s definitely earned a permanent spot on my bed.

Not cooling at all. Overpriced. Fell apart before the first wash. The zipper broke on the case, but it needed to be washed badly so I put it in the wash and followed care instructions. The pillow came apart in the washer. Now there's bits and pieces of this pillow all over the floor and I still have to use it. I'm putting it in a new pillow case with a zipper and just trying to get my money's worth at this point. The pillow is overall comfortable, just not as advertised.

Hmm. These pillows don’t look like the ones pictured on the cover. They are more like the “my pillow” brand. Nothing about them speaks to the “cooling” claim. And they absolutely stink. Pretty sure they were so cheap because they were mispackaged. Going to try for a refund. Yuk.

The pillow came with a zippered outter cover. I think that is the washable part. The gause like material that was hold the chopped up memory foam pieces did not look like it would withstand even a single wash, let alone 2 that the packaging say you can do. The chopped foam was a no go for me also!

Terrible and dangerous. Crumbled flammable synthetic, smells like chemicals. Fibers shed from the pillow and go airborne. I think these pillows are a health hazard.

These pillows smell like rubber

Product not as pictured. I don't like that it was pictured as a solid piece of memory foam and what I received is small pieces inside the case which move around and flatten when you lay your head on. Dissatisfied and disappointed