You get what you pay for. The pillows were flat. They didnt support anything. I have to use both pillows for some kind of comfort. I bought the same pillows several years ago. They were great. Thats why I purchased them again. However, the new models are made different. Chunky stuff inside vs one big foam. Never again

I work in healthcare and this pillow has helped me sleep better than I have in months. It definitely gives that cool feeling especially during these months that the heat is on. The size I received almost fits into my king sized pillowcases which makes the pillow plenty large. It also has a zippered pillow covering that can be removed and washed if dirty which is definitely a huge plus for me. Overall I would definitely recommend this product if you are like me and love cool sheets to relax at the end of the day.

I’ve been using this pillow for about 2 months now & I cannot complain. Very comfortable, cool & great quality. Before this pillow, I used to sleep with 2 pillow that would always loose their shape/density. This pillow has replace all my other piles of pillows! Definitely recommend

I purchased these in December as a gift for my son, he loved his so I purchased some for myself. The pillows weren’t gel at all, they had a horrific smell and upon opening the casing I had no clue what the filling was but it wasn’t gel. I returned the pillows. Greatly disappointed!

The pillows received were not the ones pictured in the Sam's Members Club Savings Event Brochure. They are not Gel Memory Foam -- do not even have a Serta label. They still emit a horrible odor that has not gone away after airing them out for weeks! Surprised Sam's would try to pass off such an inferior product!

Pillows are nice with **-exception that they are not consistent with the memory foam filling--///- ie; one pillow is not as fluffy/full as the other-. Although zippers on the ends will allow you to add more filling if you want . ** Pillows are constructed pretty well overall, %26 price point is decent , (but Serta needs to not be so stingy with the memory foam filling.) **Maybe Serta could send me some extra foam.....**on the house** : )

It's much too soft there's not enough filling in there so there's no support I have to put two of those pillows together to get some support for my head and neck and I don't feel the cooling that it said it would give me and I'm surprised because that's sort of made by Serta but they're nice the good quality made it's just they're not cooling and they're not firm enough

The pillows were very dirty, referring to this material is the last thing that I buy, I will not buy anything similar due to the state in which I received this product. I decided not return them because I live far away, and I can’t waste my time discussing something that is ethical and quality should have been given me clean and in good condition!

We have 6 Serta Gel Memory Foam Cluster Pillows (I like a lot of pillows... LOL). Great for propping up to watch TV in bed and perfect for sleeping. I've tried many different pillows over the years - from Sobakowa, Feather, Microbead to doctor "RX orthopedic" pillows. These by Serta are my most comfortable & favorite by far. Love these pillows! Still can't believe how nice these pillows are for such an inexpensive price!

Moderately firm and as comfortable as I would expect. I can't say it's cooling at all because I personally haven't noticed anything cooling about it at all. The reason I'm giving this (these, I bought two) pillow(s) such a low rating is because even now almost a month later I cannot get rid of the funky chemical smell in them. I've tried Febreze, letting them sit outside in the air, throwing them in a cool dryer with MANY dryer sheets and still the stink is real.