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Customer reviews for Serta 2-Pack Cooling Gel Memory Foam Bed Pillow for
Serta 2-Pack Cooling Gel Memory Foam Bed Pillow

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Showing 31-40 of 3,565 reviews
Sep 27, 2023
Not as described
1 out of 5 stars review

Lumpy, Warm and Unsupportive

Very disappointed in the quality of this pillow. It’s lumpy (made of random bits stuff inside), does not cool and flattens within minutes of laying down. I found myself fluffing up the pillow throughout the night. I expected a higher quality product coming from Serta. I’m normally a very warm sleeper so having a cooling pillow was definitely enticing. Unfortunate that it didn’t help give my neck support or help me keep my body temperature down throughout the night.

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reply from Serta Team

Hi there, thank you so much for taking the time to review your pillows, your feedback is very important to us. We are sorry to hear that the pillows are not providing you with the experience you are looking for. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 385-256-9674. We hope this helps!

Nov 20, 2023
Just okay
3 out of 5 stars review

Okay pillow but nothing to write home about…

Initially, I was very excited about this product but over the week and a half I used it, it flattened significantly. The cooling feature was nice but, ultimately, it was not a show stopper. The pillow was easily manipulated but did not hold its shape throughout the night.

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Aug 28, 2025
DON F
1 out of 5 stars review

Verified Purchase

Serta- SORT-A

The pillow came with a zippered outter cover. I think that is the washable part. The gause like material that was hold the chopped up memory foam pieces did not look like it would withstand even a single wash, let alone 2 that the packaging say you can do. The chopped foam was a no go for me also!

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Dec 31, 2025
madelyn
1 out of 5 stars review

Verified Purchase

not properly described but not a bad pillow

they really aren’t cooling at all, the pillowcase cover over them isn’t bad quality, but the inside isn’t supportive at all. it’s just shredded up memory foam, but the pillows aren’t full enough to really be supportive or even tell that it’s memory foam. the price wasn’t bad but just wasn’t the material I wanted

Review from walmart.com
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Jan 17, 2024
Tatawy13
4 out of 5 stars review

Good pillow but not the best at cooling

This 2 pack of serta cooling pillows are pretty good but not the best at cooling. They start off nice and cool but after about 10 minutes they start to get warm. Also these pillows are a bit underfilled and not the firmest I've used. I wish they were more firm and a thicker pillow. A bit on the thinner side with the overall fill in each one. Not a bad pillow but certainly not the best ones I've used. If they had better cooling and more fill they would be much better.

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Aug 27, 2019
jrsr2001
1 out of 5 stars review

Verified Purchase

Huge Disappointment

The pillows received were not the ones pictured in the Sam's Members Club Savings Event Brochure. They are not Gel Memory Foam -- do not even have a Serta label. They still emit a horrible odor that has not gone away after airing them out for weeks! Surprised Sam's would try to pass off such an inferior product!

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Nov 21, 2023
Jen
5 out of 5 stars review

Very Comfy Pillow

I’ve been using this pillow for about 2 months now & I cannot complain. Very comfortable, cool & great quality. Before this pillow, I used to sleep with 2 pillow that would always loose their shape/density. This pillow has replace all my other piles of pillows! Definitely recommend

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Dec 5, 2025
Timothy
5 out of 5 stars review

Verified Purchase

Just like pudding!

If you enjoy falling asleep on a big sack of chocolate pudding, this pillow is for you. If you prefer rolling around in chocolate pudding, you may want to skip this pillow and purchase several industrial sized cans of chocolate pudding. I purchased both! And I wake up energized, refreshed, and covered in chocolate pudding. I'm more excited to start my day now, that even my slippery chocolate pudding covered hands not being able to open doors won't stop me! Seriously, can someone open the door for me?

Review from walmart.com
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Aug 6, 2018
DCRoyale
3 out of 5 stars review

Verified Purchase

Heard these were good pillows...

Heard these were good pillows and thought we would give them a try. Some may like them but not my favorite. The ‘pieces’ in the pillow settle to much for me. It wraps around each side of my head while laying on my back. it effectively immobilizes my head but it is not what I want from a pillow. If you like a pillow that settles and surrounds you as you sleep, this may be the pillow for you.

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Jan 3, 2026
Katie
1 out of 5 stars review

Verified Purchase

Turn around & walk away

These pillows are so soft to the touch and look super comfortable, however, they go flat and hard/stiff after laying on them a night or two. They're not worth the money or the stiff neck they'll give. Spend the extra on the nectar brand at Sam's, 100% worth it!

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