The quality has gone down since the last time we bought these pillows. They used to be much thicker and gave better support.

Been buying the same ones every year for 2 decades. They don’t wear out I just like fresh pillows once a year out of habit

Product not as pictured. I don’t like that it was pictured as a solid piece of memory foam and what I received is small pieces inside the case which move around and flatten when you lay your head on. Dissatisfied and disappointed

I purchased these pillows before and I don't understand how they're not the same .. the ones now are very poor quality like they were thrown together instead of nicely done the proper way I'm utterly disappointed

Doesn’t feel like gell, or memory foam. Feels like false advertising. Not anywhere near as firm as the language would have you believe. It’s just loose fluff

seam by the tags had a 5 inch tear along the seam. I had to repair it myself. I needed the pillow in a hurry so I couldn't return it. very disappointed. I do love serta brand but this was a disappointment.

I work in healthcare and this pillow has helped me sleep better than I have in months. It definitely gives that cool feeling especially during these months that the heat is on. The size I received almost fits into my king sized pillowcases which makes the pillow plenty large. It also has a zippered pillow covering that can be removed and washed if dirty which is definitely a huge plus for me. Overall I would definitely recommend this product if you are like me and love cool sheets to relax at the end of the day.

This 2 pack of serta cooling pillows are pretty good but not the best at cooling. They start off nice and cool but after about 10 minutes they start to get warm. Also these pillows are a bit underfilled and not the firmest I've used. I wish they were more firm and a thicker pillow. A bit on the thinner side with the overall fill in each one. Not a bad pillow but certainly not the best ones I've used. If they had better cooling and more fill they would be much better.

So I am VERY particular about pillows. I like full and dense and sleep with about 5 pillows every night. It started when I was pregnant 4 years ago and I haven't went back LOL. I waited for a couple of months of use with these pillows before I reviewed them so I had enough time with the product to give a TRUE review. What I love most about these pillows is how COOL they actually stay and feel. I am a VERY warm sleeper and these pillows keep my head cool consistently - not just for the first few minutes. These pillows also hold their shape / density - definitely not the pillow that goes flat after sleeping on for a couple of months - it is FULL and stays full!! And last but not least, it's not TOO full where you can't mould it into the desired position or shape. All in all? This pillow is absolutely perfect and I've gotten so much better sleep because of it. I've already ordered more for my bed and for my mom and dad! 10/10!!

they really aren’t cooling at all, the pillowcase cover over them isn’t bad quality, but the inside isn’t supportive at all. it’s just shredded up memory foam, but the pillows aren’t full enough to really be supportive or even tell that it’s memory foam. the price wasn’t bad but just wasn’t the material I wanted