Very disappointed in the quality of this pillow. It’s lumpy (made of random bits stuff inside), does not cool and flattens within minutes of laying down. I found myself fluffing up the pillow throughout the night. I expected a higher quality product coming from Serta. I’m normally a very warm sleeper so having a cooling pillow was definitely enticing. Unfortunate that it didn’t help give my neck support or help me keep my body temperature down throughout the night.

Initially, I was very excited about this product but over the week and a half I used it, it flattened significantly. The cooling feature was nice but, ultimately, it was not a show stopper. The pillow was easily manipulated but did not hold its shape throughout the night.

The pillow came with a zippered outter cover. I think that is the washable part. The gause like material that was hold the chopped up memory foam pieces did not look like it would withstand even a single wash, let alone 2 that the packaging say you can do. The chopped foam was a no go for me also!

they really aren’t cooling at all, the pillowcase cover over them isn’t bad quality, but the inside isn’t supportive at all. it’s just shredded up memory foam, but the pillows aren’t full enough to really be supportive or even tell that it’s memory foam. the price wasn’t bad but just wasn’t the material I wanted

This 2 pack of serta cooling pillows are pretty good but not the best at cooling. They start off nice and cool but after about 10 minutes they start to get warm. Also these pillows are a bit underfilled and not the firmest I've used. I wish they were more firm and a thicker pillow. A bit on the thinner side with the overall fill in each one. Not a bad pillow but certainly not the best ones I've used. If they had better cooling and more fill they would be much better.

The pillows received were not the ones pictured in the Sam's Members Club Savings Event Brochure. They are not Gel Memory Foam -- do not even have a Serta label. They still emit a horrible odor that has not gone away after airing them out for weeks! Surprised Sam's would try to pass off such an inferior product!

I’ve been using this pillow for about 2 months now & I cannot complain. Very comfortable, cool & great quality. Before this pillow, I used to sleep with 2 pillow that would always loose their shape/density. This pillow has replace all my other piles of pillows! Definitely recommend

If you enjoy falling asleep on a big sack of chocolate pudding, this pillow is for you. If you prefer rolling around in chocolate pudding, you may want to skip this pillow and purchase several industrial sized cans of chocolate pudding. I purchased both! And I wake up energized, refreshed, and covered in chocolate pudding. I'm more excited to start my day now, that even my slippery chocolate pudding covered hands not being able to open doors won't stop me! Seriously, can someone open the door for me?

Heard these were good pillows and thought we would give them a try. Some may like them but not my favorite. The ‘pieces’ in the pillow settle to much for me. It wraps around each side of my head while laying on my back. it effectively immobilizes my head but it is not what I want from a pillow. If you like a pillow that settles and surrounds you as you sleep, this may be the pillow for you.

These pillows are so soft to the touch and look super comfortable, however, they go flat and hard/stiff after laying on them a night or two. They're not worth the money or the stiff neck they'll give. Spend the extra on the nectar brand at Sam's, 100% worth it!