No miracles, it's a pillow but a really good one. Enough support yet soft enough for comfort. Not 100% sure on the cooling but I guess since my head hasn't been hot, it's working. Well worth the price.

This 2 pack of serta cooling pillows are pretty good but not the best at cooling. They start off nice and cool but after about 10 minutes they start to get warm. Also these pillows are a bit underfilled and not the firmest I've used. I wish they were more firm and a thicker pillow. A bit on the thinner side with the overall fill in each one. Not a bad pillow but certainly not the best ones I've used. If they had better cooling and more fill they would be much better.

The pillows received were not the ones pictured in the Sam's Members Club Savings Event Brochure. They are not Gel Memory Foam -- do not even have a Serta label. They still emit a horrible odor that has not gone away after airing them out for weeks! Surprised Sam's would try to pass off such an inferior product!

Very disappointed in the quality of this pillow. It’s lumpy (made of random bits stuff inside), does not cool and flattens within minutes of laying down. I found myself fluffing up the pillow throughout the night. I expected a higher quality product coming from Serta. I’m normally a very warm sleeper so having a cooling pillow was definitely enticing. Unfortunate that it didn’t help give my neck support or help me keep my body temperature down throughout the night.

We have 6 Serta Gel Memory Foam Cluster Pillows (I like a lot of pillows... LOL). Great for propping up to watch TV in bed and perfect for sleeping. I've tried many different pillows over the years - from Sobakowa, Feather, Microbead to doctor "RX orthopedic" pillows. These by Serta are my most comfortable & favorite by far. Love these pillows! Still can't believe how nice these pillows are for such an inexpensive price!

It's much too soft there's not enough filling in there so there's no support I have to put two of those pillows together to get some support for my head and neck and I don't feel the cooling that it said it would give me and I'm surprised because that's sort of made by Serta but they're nice the good quality made it's just they're not cooling and they're not firm enough

Initially, I was very excited about this product but over the week and a half I used it, it flattened significantly. The cooling feature was nice but, ultimately, it was not a show stopper. The pillow was easily manipulated but did not hold its shape throughout the night.

I purchased these in December as a gift for my son, he loved his so I purchased some for myself. The pillows weren’t gel at all, they had a horrific smell and upon opening the casing I had no clue what the filling was but it wasn’t gel. I returned the pillows. Greatly disappointed!

The pillows were very dirty, referring to this material is the last thing that I buy, I will not buy anything similar due to the state in which I received this product. I decided not return them because I live far away, and I can’t waste my time discussing something that is ethical and quality should have been given me clean and in good condition!

Heard these were good pillows and thought we would give them a try. Some may like them but not my favorite. The ‘pieces’ in the pillow settle to much for me. It wraps around each side of my head while laying on my back. it effectively immobilizes my head but it is not what I want from a pillow. If you like a pillow that settles and surrounds you as you sleep, this may be the pillow for you.