Skip to Main Content
Sam's Club
Sam's Club
All Departments
All Services
Customer reviews for Serta 2-Pack Cooling Gel Memory Foam Bed Pillow for
Serta 2-Pack Cooling Gel Memory Foam Bed Pillow
4 out of 5 stars
stars
8,171 ratings3,777 reviews
  1. 5 stars57% (4,677)
  2. 4 stars15% (1,218)
  3. 3 stars10% (828)
  4. 2 stars6% (502)
  5. 1 star12% (946)

Member photos

  • +2005 images
Sort by |
Showing 11-20 of 3,771 reviews
Aug 21, 2026
Reviewer name: Hc2024
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Would buy again!

Worth it! My son loves them! We are very hot sleepers in need of a soft pillow and this was the perfect fit and we couldn't beat the price anywhere else!

Helpful?54IPP9DRL5JC13767370453
Sep 4, 2026
Reviewer name: MButler
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Best pillows

These by far are the most comfortable pillows I have bought in a while . The best part Is that they keep you cool at night. Im so glad I purchased these!+

Helpful?54IPP9DRL5JC13767370453
Aug 21, 2026
Reviewer name: wendy
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

No cases

Can really feel the cool unlike others. You can't use another case on top if you want to feel the cool but am very happy with purchase. They are slippery and might end up across the bed but worth it.

Review from walmart.com
Helpful?54IPP9DRL5JC13767370453
Aug 2, 2019
Reviewer name: Kfortnt2
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Gel Pillows

I purchased these in December as a gift for my son, he loved his so I purchased some for myself. The pillows weren’t gel at all, they had a horrific smell and upon opening the casing I had no clue what the filling was but it wasn’t gel. I returned the pillows. Greatly disappointed!

Helpful?54IPP9DRL5JC13767370453
Jan 7, 2024
Reviewer name: PillowZzzzs
4 out of 5 stars
4 out of 5 stars review

Enjoying the gel foam pillow

I really like the gel memory foam pillow because of the support that it provides my neck when I sleep. It conforms to the shape of my head without going flat. In the other hand it’s also very thick and I enjoy using it to sit up in bed or for added back support on the couch as well!

Incentivized Review
Helpful?54IPP9DRL5JC13767370453
Jan 7, 2022
Reviewer name: Julio
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Pillows very dirty

The pillows were very dirty, referring to this material is the last thing that I buy, I will not buy anything similar due to the state in which I received this product. I decided not return them because I live far away, and I can’t waste my time discussing something that is ethical and quality should have been given me clean and in good condition!

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hello Julio, We are sorry that the Serta Pillows have not met your expectations. This product is manufactured by our licensed partner FXI and they will be able to assist you further. Please reach out to FXI at 1-888-999-0499. Thank you!

Sep 27, 2023
Reviewer name: Not as described
1 out of 5 stars
1 out of 5 stars review

Lumpy, Warm and Unsupportive

Very disappointed in the quality of this pillow. It’s lumpy (made of random bits stuff inside), does not cool and flattens within minutes of laying down. I found myself fluffing up the pillow throughout the night. I expected a higher quality product coming from Serta. I’m normally a very warm sleeper so having a cooling pillow was definitely enticing. Unfortunate that it didn’t help give my neck support or help me keep my body temperature down throughout the night.

Incentivized Review
Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hi there, thank you so much for taking the time to review your pillows, your feedback is very important to us. We are sorry to hear that the pillows are not providing you with the experience you are looking for. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 385-256-9674. We hope this helps!

Mar 7, 2023
Reviewer name: Renee
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Dont Buy!

You get what you pay for. The pillows were flat. They didnt support anything. I have to use both pillows for some kind of comfort. I bought the same pillows several years ago. They were great. Thats why I purchased them again. However, the new models are made different. Chunky stuff inside vs one big foam. Never again

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hi there! Thank you for your honest feedback, we're so sorry to hear that our Gel Memory Foam Cluster Pillows weren't the same as you remembered. While we always strive to provide comfort for our sleepers, you don't have to feel stuck with something you don't love. You can initiate a return through Sam's Club by calling (385) 256-9674, and the team will be happy to guide you from there. Again, thank you for taking the time to share your experience, and let us know if we can assist moving forward!

Oct 2, 2025
Reviewer name: Cal
4 out of 5 stars
4 out of 5 stars review

A Pillow That Balances Fluff and Firm

I’ve tried plenty of pillows that promised the “perfect night’s sleep,” but this one actually comes close. The balance between softness and support is spot-on — it cradles the head without swallowing it whole. I didn’t wake up with a stiff neck (a rare win in the pillow world), though if you like an extra-firm feel, this might lean a little too plush for your taste. The materials feel durable and breathable, so it doesn’t trap heat like cheaper alternatives. Overall, it’s not a magical cloud from the heavens, but it’s definitely earned a permanent spot on my bed.

Incentivized Review
Helpful?54IPP9DRL5JC13767370453
Oct 24, 2023
Reviewer name: Adam
3 out of 5 stars
3 out of 5 stars review

Not memory foam

I absolutely love memory foam pillows and was ecstatic to try these. I loved the idea of cooling technology in a pillow and never had a cooling pillow before. I did a quick google search to find the pillows are extremely affordable which should have been my first clue they wouldnt live up to the expectations of being a real memory foam pillow. When I orginally opened the package I was impressed they came with their own instructions on how to care for and wash the pillow. The presentation was spot on for selling a high quality pillow. They did have am odd smell, but it wasnt a big deal and went away a couple hours after opening them. My first impression was how fluffy they were. I would call the material inside closer related to a cotton than I would a foam. The cooling technology is not present in my opinion. The description also states if you sleep hot, then do not buy these pillows. With that being said I feel they shouldn't even be advertised as cooling pillows. These pillows are extremely affordable and although they fell short of the memory foam and cooling technology, I feel they are sufficient for using as an everyday pillow. If you're looking for a cooling memory foam pillow, then this is not the pillow for you. I highly recommend spending more research finding a higher quality pillow to fit those two needs.

  • +1 image
Incentivized Review
Helpful?54IPP9DRL5JC13767370453