Terrible and dangerous. Crumbled flammable synthetic, smells like chemicals. Fibers shed from the pillow and go airborne. I think these pillows are a health hazard.

Not cooling at all. Overpriced. Fell apart before the first wash. The zipper broke on the case, but it needed to be washed badly so I put it in the wash and followed care instructions. The pillow came apart in the washer. Now there’s bits and pieces of this pillow all over the floor and I still have to use it. I’m putting it in a new pillow case with a zipper and just trying to get my money’s worth at this point. The pillow is overall comfortable, just not as advertised.

I forgot that I got these exact pillows at sams as a gift a few years ago and spent two years trying to find the right ones when i got my membership i was so excited to find these and literally threw away my bjs ones that the feathers kept poking me from i purchased two weeks prior

These pillows are so soft to the touch and look super comfortable, however, they go flat and hard/stiff after laying on them a night or two. They’re not worth the money or the stiff neck they’ll give. Spend the extra on the nectar brand at Sam’s, 100% worth it!

The pillow is made up of a lot of miscellaneous foam making it bumpy and uncomfortable. It’s also very thick so my neck was elevated more than it should have been. I couldn’t make it through the night with it and had to switch it for another pillow I had. Definitely not for me.

I have purchased these exact pillows for several years. I have 4 bedrooms and these beds have 4 pillows each. I also purchase these pillows for my vacation home. When I purchased these pillows last week they seemed very light. Not heavy and full. I thought maybe they changed out the old chopped up memory foam and replaced it with a lighter upgraded version? I removed the pillows from the plastic and fluffed them up and shook them and massaged them… did all that I could think of to make them puff up. But that was impossible. They stayed limp and flat. I will not be purchasing these pillows again. I will return this last purchase.

i have a cooling pillow that i have had for 10 years and it is starting to lose its cool ssi i ordered these. they are not at all cool or comfortable. they quickly listed their shape and do not conform as my other one did. they were inexpensive so i just kept them. had i paid more i would have returned them.

The pillows were all right yes they are cooling, and they're fine, but not exactly what we were looking for because they got pretty flat. We wanted something a little more substantial and fluffier that didn't flatten out when you laid your head on it, even if you double them up they still didn't offer that much supportso these just went in the pile of pillows that nobody uses very often because they go flat. I suppose if you're a belly sleeper and want a flatter pillow this would be great.

I have had the Serta Cooling pillows for about 2 or 3 weeks now. I have tried without the pillowcase with a pillowcase and neither way has any cooling effect whatsoever. they are filled with cut up foam and are hard to refluff without putting in dryer. I would not recommend these pillows as they lose support , hard to maintain, and do not provide the advertised cooling effects. I am very disappointed as they are serta sleeper brand!

These pillows were purchased to replace some others that were causing my shoulder pain because they were too firm. These pillows are both supportive and soft, an excellent balance. They are firmer in the center area and softer along the edge, my neck is supported and my shoulder pain issue has been solved. I sleep hot and not once have I woken up from my head getting too hot. I hope that holds up as the weather gets warmer.