The pillows were all right yes they are cooling, and they're fine, but not exactly what we were looking for because they got pretty flat. We wanted something a little more substantial and fluffier that didn't flatten out when you laid your head on it, even if you double them up they still didn't offer that much supportso these just went in the pile of pillows that nobody uses very often because they go flat. I suppose if you're a belly sleeper and want a flatter pillow this would be great.

These pillows smell like rubber

Very comfortable cool sleep. I use 2 pillows and this one on top so I can keep it in the position I want it.

After a short period of using them, they are just really flat. Thought they would maintain their shape or firmness.

seam by the tags had a 5 inch tear along the seam. I had to repair it myself. I needed the pillow in a hurry so I couldn't return it. very disappointed. I do love serta brand but this was a disappointment.

To soft for my liking. I prefer a solid extra firm pillow. I have been using it for between my knees instead and works great there. Good quality and cool feel pillow. If you like a more fluffy and soft pillow this one is great

I love these Serta cooling pillows. The first night I slept with these, I woke the next morning with no neck ache for the first time in months. They're just the right firmness and no weird smells. Thank you Serta for a great pillow.

Doesn't feel like gell, or memory foam. Feels like false advertising. Not anywhere near as firm as the language would have you believe. It's just loose fluff

These pillows are worthless. They are not worth the $13 spent on them. They bunch up in one area and fall flat. I threw them out the first week I had them.

I purchased these pillows before and I don't understand how they're not the same .. the ones now are very poor quality like they were thrown together instead of nicely done the proper way I'm utterly disappointed