Heard these were good pillows and thought we would give them a try. Some may like them but not my favorite. The ‘pieces’ in the pillow settle to much for me. It wraps around each side of my head while laying on my back. it effectively immobilizes my head but it is not what I want from a pillow. If you like a pillow that settles and surrounds you as you sleep, this may be the pillow for you.

You get what you pay for. The pillows were flat. They didnt support anything. I have to use both pillows for some kind of comfort. I bought the same pillows several years ago. They were great. Thats why I purchased them again. However, the new models are made different. Chunky stuff inside vs one big foam. Never again

Very disappointed in the quality of this pillow. It’s lumpy (made of random bits stuff inside), does not cool and flattens within minutes of laying down. I found myself fluffing up the pillow throughout the night. I expected a higher quality product coming from Serta. I’m normally a very warm sleeper so having a cooling pillow was definitely enticing. Unfortunate that it didn’t help give my neck support or help me keep my body temperature down throughout the night.

I absolutely love memory foam pillows and was ecstatic to try these. I loved the idea of cooling technology in a pillow and never had a cooling pillow before. I did a quick google search to find the pillows are extremely affordable which should have been my first clue they wouldnt live up to the expectations of being a real memory foam pillow. When I orginally opened the package I was impressed they came with their own instructions on how to care for and wash the pillow. The presentation was spot on for selling a high quality pillow. They did have am odd smell, but it wasnt a big deal and went away a couple hours after opening them. My first impression was how fluffy they were. I would call the material inside closer related to a cotton than I would a foam. The cooling technology is not present in my opinion. The description also states if you sleep hot, then do not buy these pillows. With that being said I feel they shouldn't even be advertised as cooling pillows. These pillows are extremely affordable and although they fell short of the memory foam and cooling technology, I feel they are sufficient for using as an everyday pillow. If you're looking for a cooling memory foam pillow, then this is not the pillow for you. I highly recommend spending more research finding a higher quality pillow to fit those two needs.

I’ve been using this pillow for about 2 months now & I cannot complain. Very comfortable, cool & great quality. Before this pillow, I used to sleep with 2 pillow that would always loose their shape/density. This pillow has replace all my other piles of pillows! Definitely recommend

We have 6 Serta Gel Memory Foam Cluster Pillows (I like a lot of pillows... LOL). Great for propping up to watch TV in bed and perfect for sleeping. I've tried many different pillows over the years - from Sobakowa, Feather, Microbead to doctor "RX orthopedic" pillows. These by Serta are my most comfortable & favorite by far. Love these pillows! Still can't believe how nice these pillows are for such an inexpensive price!

Seems to not hold shape gets lumpy after a week of use

These pillows were close to “empty” with stuffing. I had to combine the two to get one useable

The pillows were too thin and I felt like I was lying directly on my mattress. They didn’t seem cool to me and quickly became warm.

It's really comfortable my neck don't hurt no more since I've been using it already. I do recommend this. These pillows are awesome.