First time I was preparing to wash the white cover bag the zipper broke, little multi-colored foam pieces everywhere, pretty much unusable. Very disappointed from a so-called reputable company

The pillow seemed amazing the first few nights and was so supportive, but after those first few nights it was like it became deflated. I had to then tuck the pillow to have enough support. Disappointed.

These pillows are terrible. They are lumpy and flatten out. They do not feel like memory foam, and are uncomfortable. Don't waste your money on them, I returned mine.

I would give this 0 stars if that was an option. Opened the pilllow to take out some of the filling. The pillow was filled with small pieces of plastic and styrofoam. Returned the pilllow’s immediately!

Maybe I read the review wrong but I purchased these pillows for the cool gel effect. The pillow is very comfortable but unfortunately it does not get cool like I hoped it would. Excellent pillow if not interested in "cooling gel" effect of pillow.

Less than expected. Filling consists of chopped up pieces of foam and other material. Smells as if it was wet and has a mildewed smell. Less than spectacular. I would not purchase again.

I got these pillows thinking, WOW what a good deal and who doesn't love Serta. These pillows were horrible, went flat right away. I ended throwing them in the closet and using my old pillow. The search for a good pillow continues.

You know, sometimes we don’t keep in mind the length of what we actually like in a pillow. I was looking forward to the cooling effect. However, my head just sank in these pillows and no cooling really happened.

This not so basic pillow is absolutely the best pillow in my arsenal of pillows on my bed.. it’s very comfy and shapeable to contour to anyone’s liking..

Just after I bought this few weeks ago my husband layed on 2 of them and went completely flat already and the pillows at the seem was horrible and have thrown 2 away.