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Customer reviews for Serta 2-Pack Cooling Gel Memory Foam Bed Pillow for
Serta 2-Pack Cooling Gel Memory Foam Bed Pillow
4 out of 5 stars
stars
8,171 ratings3,777 reviews
  1. 5 stars57% (4,677)
  2. 4 stars15% (1,218)
  3. 3 stars10% (828)
  4. 2 stars6% (502)
  5. 1 star12% (946)

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Showing 71-80 of 3,771 reviews
Mar 11, 2026
Reviewer name: Barb
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

I have previously purchased these or so I thought. One of the pillows actually collapsed, already! The quality is poor compared to the pillows previously purchased! I was very disappointed! ☹️

Review from walmart.com
Helpful?54IPP9DRL5JC13767370453
Dec 14, 2024
Reviewer name: Waterfan
5 out of 5 stars
5 out of 5 stars review

In love!!!

I waited a little over a year to review these pillows, and they are honestly my favorite pillows. I get hot really easy while sleeping and these pillows actually stay cool! They are the perfect amount of firmness and flexible.

Incentivized Review
Helpful?54IPP9DRL5JC13767370453
Jan 19, 2022
Reviewer name: SIS22
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Terrible pillows

At first these feel nice, but go flat within a day or two. They smell terrible. I aired them out for two weeks before sleeping on them. They stilll stink of chemical even after a month.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hi there, We are sorry that the Serta Pillows have not met your expectations. This product is manufactured by our licensed partner FXI and they will be able to assist you further. Please reach out to FXI at 1-888-999-0499. Thank you!

Aug 11, 2022
Reviewer name: JayVee
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Sleeping

My husband was having neck pain with the pillows he was sleeping on, I purchased these not knowing anything about them, husband is sleeping better no neck discomfort, good purchase

Helpful?54IPP9DRL5JC13767370453
Feb 23, 2017
Reviewer name: Katie
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great pillows!

Very good quality pillows. Great buy! Took a little getting used to as they were a little firmer than what I was used to. I use one for my back as well while watching TV. Cannot beat the price on these. Love them!!

Helpful?54IPP9DRL5JC13767370453
Mar 16, 2026
Reviewer name: BeBe143
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Pancake

These pillows are AWFUL. They’re fluffy after removing them from the packaging and letting them fluff. The moment you sleep on them, they become flat as pancakes. Two pillows isn’t as thick as one standard sized pillow. Poor quality product.

Review from walmart.com
Helpful?54IPP9DRL5JC13767370453
Jul 22, 2022
Reviewer name: Disappointed
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Pillows stink. You'll need a waterproof cover

Pillows smell like chemicals.. BAD! Even after airing them out for 2 weeks they stink. But after 2 weeks and putting them in a protective pillow case and then 2 more pillow cases they're useable.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hi there. We are sorry that the Serta Pillows have not met your expectations. This product is manufactured by our licensed partner FXI and they will be able to assist you further. Please reach out to FXI at 1-888-999-0499. Thank you!

Aug 4, 2025
Reviewer name: CDC
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Health hazard. Filled with synthetic scraps.

Terrible and dangerous. Crumbled flammable synthetic, smells like chemicals. Fibers shed from the pillow and go airborne. I think these pillows are a health hazard.

Helpful?54IPP9DRL5JC13767370453
Feb 23, 2026
Reviewer name: D O
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Excellent Price, Not what I expected

While the price is what made me buy these pillows, I ended up returning them in the end. They were not what I expected and were not comfortable for us.

Helpful?54IPP9DRL5JC13767370453
Nov 17, 2025
Reviewer name: mary
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

It's much too soft there's not enough filling in there so there's no support I have to put two of those pillows together to get some support for my head and neck and I don't feel the cooling that it said it would give me and I'm surprised because that's sort of made by Serta but they're nice the good quality made it's just they're not cooling and they're not firm enough

Review from walmart.com
Helpful?54IPP9DRL5JC13767370453