Skip to Main Content
Sam's Club
Sam's Club
All Departments
All Services
Customer reviews for Serta 2-Pack Cooling Gel Memory Foam Bed Pillow for
Serta 2-Pack Cooling Gel Memory Foam Bed Pillow
4 out of 5 stars
stars
7,719 ratings3,563 reviews
  1. 5 stars57% (4,418)
  2. 4 stars15% (1,168)
  3. 3 stars10% (779)
  4. 2 stars6% (466)
  5. 1 star12% (888)

Member photos

  • +1989 images
Sort by |
Showing 71-80 of 3,563 reviews
Feb 18, 2025
AB
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Terrible pillows

These pillows are terrible. They are lumpy and flatten out. They do not feel like memory foam, and are uncomfortable. Don't waste your money on them, I returned mine.

Helpful?54IPP9DRL5JC13767370453
Jul 22, 2022
Disappointed
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Pillows stink. You'll need a waterproof cover

Pillows smell like chemicals.. BAD! Even after airing them out for 2 weeks they stink. But after 2 weeks and putting them in a protective pillow case and then 2 more pillow cases they're useable.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hi there. We are sorry that the Serta Pillows have not met your expectations. This product is manufactured by our licensed partner FXI and they will be able to assist you further. Please reach out to FXI at 1-888-999-0499. Thank you!

Feb 23, 2017
Katie
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great pillows!

Very good quality pillows. Great buy! Took a little getting used to as they were a little firmer than what I was used to. I use one for my back as well while watching TV. Cannot beat the price on these. Love them!!

Helpful?54IPP9DRL5JC13767370453
Aug 11, 2022
JayVee
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Sleeping

My husband was having neck pain with the pillows he was sleeping on, I purchased these not knowing anything about them, husband is sleeping better no neck discomfort, good purchase

Helpful?54IPP9DRL5JC13767370453
Aug 28, 2025
The bread guy
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Price & Quality

The price was fair at time of purchase and was hoping for pillows that stay cool. Results were ok with these feeling cool but like most cheap pillows you’ll still find yourself flipping them often to stay cool.

Helpful?54IPP9DRL5JC13767370453
Aug 4, 2025
CDC
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Health hazard. Filled with synthetic scraps.

Terrible and dangerous. Crumbled flammable synthetic, smells like chemicals. Fibers shed from the pillow and go airborne. I think these pillows are a health hazard.

Helpful?54IPP9DRL5JC13767370453
Jan 19, 2022
SIS22
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Terrible pillows

At first these feel nice, but go flat within a day or two. They smell terrible. I aired them out for two weeks before sleeping on them. They stilll stink of chemical even after a month.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hi there, We are sorry that the Serta Pillows have not met your expectations. This product is manufactured by our licensed partner FXI and they will be able to assist you further. Please reach out to FXI at 1-888-999-0499. Thank you!

Sep 13, 2025
Hyditi
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

No

Should have gone with my gut and listened to the bad reviews. Used 3 times for grandkids, 5 and 8, flat after use. Had to put in dryer to fluff up again. RETURNED

Helpful?54IPP9DRL5JC13767370453
Feb 19, 2026
Edward
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Dont Buy

First time I was preparing to wash the white cover bag the zipper broke, little multi-colored foam pieces everywhere, pretty much unusable. Very disappointed from a so-called reputable company

Review from walmart.com
Helpful?54IPP9DRL5JC13767370453
Sep 16, 2025
Cardo
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Quality??

Foam is NOT a good quality. My neck hurts in the morning. It was not a good choise of buying it. I would like to return it but I don't have the original bag.

Helpful?54IPP9DRL5JC13767370453