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Customer reviews for Serta 2-Pack Cooling Gel Memory Foam Bed Pillow for
Serta 2-Pack Cooling Gel Memory Foam Bed Pillow
4 out of 5 stars
stars
8,174 ratings3,778 reviews
  1. 5 stars57% (4,679)
  2. 4 stars15% (1,219)
  3. 3 stars10% (828)
  4. 2 stars6% (502)
  5. 1 star12% (946)

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Showing 871-880 of 3,772 reviews
Sep 29, 2023
Reviewer name: Twinning702
5 out of 5 stars
5 out of 5 stars review

Cooling pillows are the best

I’ve tried so many plenty of cooling pillows however none of them stay “cool” throughout the night or they’re too heavy and stuff. This pillow has the perfect softness and fluffiness even for the stomach sleepers like myself and side sleepers like my husband

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Sep 27, 2023
Reviewer name: Deede
5 out of 5 stars
5 out of 5 stars review

Soothing

I have been on a quest for a great pillow. As silly as it sounds, I stayed at the Trump Hotel in Las Vegas and slept on the best pillow and I have been looking for something similar. After seeing all of the positive reviews of these pillows I had to try them. I set them out to fluff the same night after receiving them. I gave the pillows a good shake & fluff & set them out for a few hours. I turned them over after the first hour & a half & fluffed again. I slept on them the first night after receiving. They are soft & you sink into the pillow, however, the pillow has substance and is supportive & I didn't feel like my head was lying on a flat slab. It cushions my head. I am a back and side sleeper & had no issues sleeping on this pillow.

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Oct 5, 2023
Reviewer name: Momto3
4 out of 5 stars
4 out of 5 stars review

Cooling memory foam pillows

When I first received these pillows they looked lumpy and uncomfortable. I’m not sure about how they put the foam in them but they were not like anything I have experienced. To give a little background, I sleep with an ergonomic pillow every night and if I don’t have it I can feel it in the morning. I have probably 10 different pillows in my house that I have tried and they all made my neck hurt. I figured I’d give this one a try. I used the pillow for a week before I wrote this review, just to give it a fair shake. I loved the cooling gel in it as I sleep hot and am constantly under a fan. This is my favorite feature and I am honestly going to miss it. I liked the feel of the pillow itself and felt as though it gave plenty of support. The foam was not too soft or too hard and molded nicely to my head and neck. With that being said, I am not able to keep using the pillow as it pushed my neck out of place and I had to get an adjustment. For me, the pillow was a little too full and did not give enough where I need it. I had given one to a child of mine and my fiancée and they LOVE the pillows telling me it is some of the best sleep they have gotten in a while! My recommendation, if you have neck issues already, stick with an ergo pillow. If not, I’m told, these pillows are fantastic!!

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Sep 29, 2023
Reviewer name: Faster sleep
5 out of 5 stars
5 out of 5 stars review

Faster sleep with the right pillow

I like that the pullow was not to firm and not too soft, also that it didnt go down flat after a week of using it had good bounce and fluffed back up in the morning, it gave my neck good support and formed to my head somewhat. I used it at night and it did give me a little better sleep the 3rd night on once I got used to it and it started to form. It worked good for side sleeping. I didn't like the initial smell which made me take longer to fall asleep for the first 2 nights but then it went away. Didnt like laying on my back as much with the pillow made my neck feel a little to propped up. Overall great pillow would recommend.

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Sep 29, 2023
Reviewer name: dcastellanos
2 out of 5 stars
2 out of 5 stars review

Strong chemical smell

Wanted to really try these cooling pillows but unfortunately I was not able to. As soon as I opened the package you get this strong chemical smell. I let them air out for almost a week and no luck. The smell did decrease but not enough you could still smell it thru a pillow cover. Started giving me a headache.

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reply from Serta Team

Hi there, thank you so much for taking the time to review your pillows, your feedback is very important to us. We are sorry to hear that the pillows is not providing you with the quality experience you are looking for. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 385-256-9674. We hope this helps!

Sep 26, 2023
Reviewer name: Mama who loves to shop
4 out of 5 stars
4 out of 5 stars review

Great value: okay cooling feature

The pillows come in a 2 pack which makes them a great value. The cooling feature is what was most appealing considering I am a hot sleeper. I have to say first, these pillows are similar fluffy and comfortable. I felt my neck and head were snuggled into the pillow nicely Now for the cooling feature. To the touch the pillows don’t feel cool, but I thought after I sleep on it , it would maybe “activate” this feature. Sadly it did not. It was slightly cooler than a normal pillow but for me it wouldn’t be the sole reason for purchasing. I do like that there is zipper on the side of the pillow to have the option to remove and wash which is a huge plus Overall. I would purchase the pillows again just not solely on the cooling feature.

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Oct 3, 2023
Reviewer name: KS
3 out of 5 stars
3 out of 5 stars review

Not the quality expected…

The pillows arrived in a plastic bag. Right away, during unwrapping of the pillows, I noticed there are a lot of loose strings on the edges of the pillow. I used these pillows in our new camper van which is hard to control the temperature at night. The cooling would be a huge benefit, but it didn’t feel cool through the pillow case. The pillow also felt too firm and after two days I decided to find a new pillow to use.

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Oct 4, 2023
Reviewer name: BeeJayAye
4 out of 5 stars
4 out of 5 stars review

Above average pillow

Overall, these pillows are above average. When laying your head on the pillow, the pillow does not go flat, which I liked. I enjoyed the support I felt, fluffy but not hard. However, I didn't feel much of the memory gel. When you squeeze the pillow with your hand/fingers, you can feel the memory foam, but I feel like it doesn't translate well when you lay your head on the pillow. I slept comfortably on the pillow each night, I just expected to feel more of the gel and memory foam.

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Sep 28, 2023
Reviewer name: K8Emichelle
5 out of 5 stars
5 out of 5 stars review

Very comfortable and lightweighf

I received the pillows and used the same night. They are very lightweight. Usually when I think of memory foam I think of the stiff foam, but this is very soft and pliable. So far I think the pillow is great. I usually wake up sweating in the middle of the night with my other pillows and I haven't with this one so far. It is very comfortable. I sleep on my side and back usually. I didn't have any complaints

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Sep 27, 2023
Reviewer name: KB
5 out of 5 stars
5 out of 5 stars review

Cooling Serta pillows

I have been using my new cooling pillow for a week now and it really does have a nice cooling feature. I live in a hot place so summer time is super hot and when the ac hits the pillow it really does stay cool. I also like how light the pillow is, not too heavy. Last feather I like is the softness. I can’t sleep in a dense pillow and this pillow is soft.

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