My husband and I started using these pillows two days ago. When they first arrived, they were a little compressed, and the gel foam had an odd smell. We took them out of the packaging and allowed them to fully decompress and air out prior to using, which, I think helped make them so comfy. With these pillows, I can actually lie on my back to sleep with firm but soft neck support. This is a big thing for me because I have chronic neck and hip pain, which both get slightly better from lying on my back, but I’ve never had a pillow that gives enough support but is also soft to allow me to sleep that way. My husband is also impressed with the support and has swapped his old pillow out with this one for good.

So it’s very stinky! Strong odor that is headache inducing and I’m hoping the smell fades away but it’s very like plastic and paint kind of smelling.. harsh. Lumpy and really firm but I do like that it seems like you could add or remove some of the foam if needed. Personally not my favorite serta pillow I’ve ever had… there’s way better serta pillows on the market. This seems like a miss to me but other than the smell and lumpiness the actual pillow and case design is interesting.

I have used this pillow for about a week now. I think it's very comfortable, definitely an upgrade from my regular pillow! It's squishy but not so much that it flattens out during the night, it stays nice and fluffy. However, I could only rate it 4 stars because it's advertised as a cooling pillow and it definitely does not cool at all. If anything I would say it retains heat which is perfectly fine for cooler nights but someone looking for a cooling pillow should try another option. If you're looking for a comfortable memory foam pillow I would highly recommend it but not for any cooling aspect.

Shipping was fast. I received two gel memory foam pillows. There were several pamphlets inside that told you about the pillows, how to wash/care for them, and what’s actually inside the pillows. After washing the pillows(smell of warehouse) I placed them on my bed. They are full and not too firm. I use them at night. they’re huggable pillows which have added more comfort for me while sleeping. The pillows are nice and soft. The only down side to me is the pillows not being more firm (my preference) and coming in king size. I probably would not have purchased outside of Sam’s Club

These pillows are very thick and pretty firm. I prefer thinner pillows, so these are not for me. They would probably be great in a sham for decoration. My wife does like them to keep her propped up when nursing our baby at night. The pillow comes with a thin inner zippered case filled with the memory foam pieces. Outside of that is another zippered pillowcase which is soft. This is a nice feature for cleaning.

These pillows are pretty comfortable to sleep on. They have a nice feel to them, not too light and fluffy but not hard and heavy either. I do believe they are cooler than regular pillows which is very helpful with the humid weather here in the south. I’m over all happy with these pillows!

Flatten out to easy,I thought anything being memory gel would be fluffy and say that we continuously every night we have to pound them to make them fluffy so I’m not real impressed with these pillows now I have to figure out what the other next best pillows Are that stay fluffy And don’t go flat before you go to sleep

Overall, this is one of the better pillows that I have used. The pros: it does not go flat over the course of the night, it is soft yet supportive, and provides excellent head/neck support for side sleepers. The cons: it is advertised as 'cooling'; however, I would not say that this pillow is any cooler than other pillows that I have used. The pillow does not feel hot through the night, but it is also not 'cool'.

This is a nice quality pillow. The pillow is more on the firm / medium side. It’s not overly soft. The pillow does have some give to it. In my opinion it is too fluffy for my head but works good between my knees while I sleep. The quality is good which I expect to get from a Serta pillow.

When I got the pillows I opened them and thought they were not going to be the best at all. When I did use them I was wrong they were comfy with a nice softness for my neck. Especially while camping, with the cold air it made it very cooling and even more comfy!