Skip to Main Content
Sams Club
Sams Club
Customer reviews for Serta 2-Pack Cooling Gel Memory Foam Bed Pillow for
Serta 2-Pack Cooling Gel Memory Foam Bed Pillow

Customer photos

  • +2003 images
Sort by |
Showing 841-850 of 3,565 reviews
Oct 11, 2023
Danny
3 out of 5 stars review

Not recommended

I recently purchased this pillow that claimed to provide support, but it turned out to be hard and incredibly uncomfortable to sleep on. This pillow felt more like a rock than a comfortable sleep accessory. I woke up with neck and shoulder pain every morning, which is not what I expected from a pillow. I ended up having to replace it with a softer, more comfortable option. I wouldn't recommend this pillow to anyone looking for a good night's sleep. It simply didn't live up to its promise of comfort and support.

Incentivized Review
Helpful?54IPP9DRL5JC13767370453
Oct 4, 2023
Michael
5 out of 5 stars review

Stays cool

These pillows are comfortable the first night, and I noticed that each night after it got more comfortable. They really do stay cooler then my old pillows did. These pillows are the most comfortable if you are a back or side sleeper. However I am a stomach sleeper, and since there is a zipper on the side of the pillow, after 2 weeks I removed a small amount of fluff each night to dial in the comfort. I definitely recommend this product.

Incentivized Review
Helpful?54IPP9DRL5JC13767370453
Sep 27, 2023
Mary Z
4 out of 5 stars review

Firm but cushioned, not super cooling

I’ve had this pillow for about a week now. It’s a little firmer than I usually prefer for my pillows but it isn’t hard like some firm pillows I’ve had in the past. I was excited for the cooling feature but unfortunately I didn’t find this pillow to be cooling, I have to keep flipping it over to get it to feel cool. I do love how easy the washing instructions are, I’ve been nervous washing some pillows in the past because I’ve had them collapse on me, this one sent a nice post card with detailed washing instructions and they looked pretty easy, I’ll be trying them out soon. I have been using the second pillow in the pack for my back while I sleep (I’m a side sleeper) and it is absolutely perfect for that, just the right amount of support and give when I lean into it. Overall I’m happy with the pillow, I just wish it was more cooling.

Incentivized Review
Helpful?54IPP9DRL5JC13767370453
Oct 4, 2023
Kat
5 out of 5 stars review

Greta pillow good value

I received this pillow set to test out and review. After using the pillows for a week I can say they are a great firm pillow. They are easy to shape into the position you want and do not go flat as you lay on them over night. They do have a foam smell when you first open them. I recommend letting them air out for a couple of days. The smell does fade.

Incentivized Review
Helpful?54IPP9DRL5JC13767370453
Oct 3, 2023
Erika
4 out of 5 stars review

Great set of pillows

I was not sure about these pillows. They felt softer than what I like. I was pleasantly surprised when I went to bed. They are actually not as soft as they feel. I did notice I have been falling asleep faster than usual. They are extremely comfortable and I did not need to keep moving my head around to find a comfortable spot. They are great pillows. The reason I am giving it four stars instead of five is because I did not really feel any cooling.

Incentivized Review
Helpful?54IPP9DRL5JC13767370453
Oct 4, 2023
AnnieB
5 out of 5 stars review

Pleasantly surprised pillow snob

I have really high expectations for pillows and I’m quite picky. I was pleasantly surprised how comfortable these pillows are while being pliable and soft yet firm and supportive. My husband has been having neck pain for the last several weeks and we decided to try these pillows. The first morning after he woke up he had no neck pain which was amazing. It has continued to be significantly better for several days. I don’t think it would be ideal for back sleepers because it is quite firm and full but it’s great for side and stomach sleepers. Also, the cooling feature - I find memory foam pillows are often extremely hot but these are a nice exception to that rule. They don’t actually feel cold as some other cooling pillows are, but they keep a nice moderate temperature that would be comfortable for most anyone. They do have a somewhat lumpy feel but it isn’t a deterrent to me since the foam inside is still quite soft.

Incentivized Review
Helpful?54IPP9DRL5JC13767370453
Sep 27, 2023
Summer
5 out of 5 stars review

Cool & Supportive

I could not love these pillows more. They are firm, cool, easy to clean and very well made. They have a removable cover that you can unzip and simply throw in the wash. They stay cool and are so comfy! They really give you the extra support your head and neck need to get a restful sleep.

Incentivized Review
Helpful?54IPP9DRL5JC13767370453
Oct 4, 2023
Amanda
4 out of 5 stars review

Good alternative to a feather pillow

I’ve always used a feather pillow but decided to give the memory foam a try. The first few nights I forgot I was even using a new pillow, so I would say it’s pretty comfortable. As for the cooling aspect, I did not notice anything special, but would recommend it to any feather pillow users like myself.

Incentivized Review
Helpful?54IPP9DRL5JC13767370453
Oct 5, 2023
Jen K
5 out of 5 stars review

Decent Cooling Properties

Living in southern AZ I'm always intrigued by a cooling product. I found my pillow stayed slightly cooler than my previous pillow but it didn't get as cool as I hoped it would. I felt the pillow was stiffer than I preferred but my husband loved it. It did have a very strong smell for the first few days but we were warned of that by additional material included with the pillows. After 3-4 days the smell is gone. Overall it's been a good pillow

Incentivized Review
Helpful?54IPP9DRL5JC13767370453
Oct 4, 2023
Jslong
2 out of 5 stars review

Too thin

When removing the pillows the package, I thought these were going to be great pillows. You can feel the cooling effect of the pillows. After sleeping several nights, the pillows were too thin and woke up every morning with a headache. As a side sleeper this pillow wasnt a fit for me.

Incentivized Review
Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hi there, thank you so much for taking the time to review your pillows, your feedback is very important to us. We are sorry to hear that the pillows are not providing you with the experience you are looking for. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 385-256-9674. We hope this helps!